Review Insights · Google Play
Trenes.com Billetes tren y AVE
Trenes.com · 9,507 ratings · ★ 4.9
4.9
★★★★★
9,507 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ticket"
3 negative reviews mention this · 23% of all complaints
★★★★★ "- doesn't give real time information on trains - not possible to book tickets last minute as prices increase during booking process which makes booking impossible - no information on platform for trains" - Bine Bani
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
no sé qué pasó en la última versión pero no me deja buscar ni ver mis billetes. lo único que funciona es la página principal.
- doesn't give real time information on trains - not possible to book tickets last minute as prices increase during booking process which makes booking impossible - no information on platform for trains
when I try to pay it's a blank screen. I literally had to do it 7 times. it's totally not ok
I can't save pdf or print. The ticket says "print it" but it's impossible to do in the app. I had to make screenshots of each page
DO NOT SELECT RENFE OR CERCANÍAS TRAINS IN SPAIN. THEY HAVE A HUGE NUMBER OF FAILURES DAILY. OPT FOR ALTERNATIVE TRAIN COMPANIES
Useless
Poor and confusing website. There's no clear refund policy. You have to purchase the train ticket first and they will email you about their refund policy.
Said to apply 5€ discount after review. Did not. For fake publicity 1 star. + saves credit card data either if you want it or not.
Awful. App doesn't work properly. Booked one set of tickets and then couldn't book anything else. Now I can't log back into my account to view the one set of tickets that I booked. Avoid.
100% useless
Que pasa con el calendario de la app que en Diciembre estan mal los dias y ademas no permite elegir un dia para comprar un ticket?
Porque cuando descargo una aplicación lo hago para que me abra una ventana de navegador con su buen banner de publicidad, no porque quiera una experiencia nativa...
No English version??? Lots of tourists would use it.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)