Review Insights · Google Play
Trust: Crypto & Bitcoin Wallet
DApps Platform, Inc. · 2,523,732 ratings · ★ 4.5
4.5
★★★★★
2,523,732 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"wallet"
8 negative reviews mention this · 36% of all complaints
★★★★★ "Unfortunately, in the event of funds disappearing from your wallet, the support team merely acknowledges the fact. There is clearly no reliability, or not enough of it, in this product. I strongly do not recommend it, as I myself became a v…" - Валентин Борисов
2
"trust"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Purchased btc using a Trust wallet at an ATM and it was stolen from my wallet 3 minutes later. No section to submit this obvious fraud committed." - Paul Riley
3
"trust wallet"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Purchased btc using a Trust wallet at an ATM and it was stolen from my wallet 3 minutes later. No section to submit this obvious fraud committed." - Paul Riley
4
"support"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Unfortunately, in the event of funds disappearing from your wallet, the support team merely acknowledges the fact. There is clearly no reliability, or not enough of it, in this product. I strongly do not recommend it, as I myself became a v…" - Валентин Борисов
5
"days"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I've been unable to send my coins out for the past few days and their customer support is very poor. I do not recommend" - yunus ismail
6
"history"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Please help me understand. How do I have over a Thousand Pyth coins in my wallet and it just disappeared over night. no trace. no history. nothing nothing... please oh" - DONALD EMEKA
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unfortunately, in the event of funds disappearing from your wallet, the support team merely acknowledges the fact. There is clearly no reliability, or not enough of it, in this product. I strongly do not recommend it, as I myself became a victim of the situation described above.
fake
Purchased btc using a Trust wallet at an ATM and it was stolen from my wallet 3 minutes later. No section to submit this obvious fraud committed.
I've been unable to send my coins out for the past few days and their customer support is very poor. I do not recommend
nice
debilitating! it has some sort of defect!
until now no action from Trust wallet when my QUANTUM ASSET SKYROCKETED to AUD1.5Billion for 30 MINS, no way to liquidate and cash it out and my Wallet hacked BITCOIN OFFLINE! WHATS WRONG GUYS? IM DEMANDING PUBLIC ACCOUNTABILITY.
this app is scam I deposited 10 usdt first after 4 days my usdt was gone. not only that it don't let you to swap currencies or withdraw
these days very poor service
Please help me understand. How do I have over a Thousand Pyth coins in my wallet and it just disappeared over night. no trace. no history. nothing nothing... please oh
huge scam dont download. impossible to get any support and they limit you on all platforms to contact them beware
it's too much bad i deposit 1000$ from binance to trust wallet but suddenly it's dissappear balance and whole balance gone there is no support team,
swap are not working 😡
i got scammed bc of this i lost 80 dollars worth of item just to receive a fake token why do you even have a fake tokens in the first place:>
trust wallet very bad app, plz don't download it’s😡 Trust wallet skame 😡😡😡😡😡
I sold my car to relocate to the USA so I could watch football live. I transferred my hard-earned savings to my Trust Wallet, but now I find myself unable to pay for my hotel, transportation, and expenses. As a result, I am currently homeless. and I am not even getting help from trust wallet
I haven't been able to used this app since I misplaced the password and can't find it. What should I do to solve this problem? Thanks!
Not sure what's the problem. All of a sudden can't open the application.
good
It is not accurate and way to slow when trading. by the time you do a trade and it loaded up ,the price already changed a lot, and i think the fees are probably very high, because even if you win a couple dollars every time you close a trade the total is still going way down. And it doesn't show all the trades in the history. it's extremely bugged and bad.
why thumb option not working,i didn't set passcode
The Trust Wallet app has a frustrating delay in updating the wallet balance and transaction history after a transaction is completed. Even after closing and reopening the app, it takes an unreasonable amount of time for the correct balance to display. This is a basic feature, and other wallets update instantly. Please fix this synchronization issue so users can see accurate balances immediately. This issue is for both Android and iOS
Sentiment summary
87%
Positive (4-5★)
5%
Neutral (3★)
8%
Negative (1-2★)