Review Insights · Google Play
TurboTax
Intuit Canada ULC · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"hours"
3 negative reviews mention this · 30% of all complaints
★★★★★ "I already filed by Provincal taxes myself and need a way to file my Federal taxes, but it seems impossible to ONLY file Federal with this app. I've tried multiple times and wasted many hours trying to figure out how to prevent TurboTax from…" - Wonder Bucket
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Surprise! Hidden paywall for literally no reason other than to milk taxpayers for everything they're worth. These scam artists want money just because I made $1,000 that didn't come from my employer. It must have been designed by people outside of Canada for people not living in Canada. It requires the highest of reliable internet connections or else it times out while after 2 literal seconds while I'm staring at the screen. These people obviously have no idea what it's like to live in Canada.
awful
only windows version available ... how do I get a refund?
ever since I had to get the app, I can not log into my account anymore. I'm being asked multiple questions about codes and passwords. extremely frustrating!
I wasted 2 days (4 hours and 2 hours). There was a functional issue preventing me from editing my tax forms. Support was very poorly trained. They lied and said they fixed the issue. I told them its not going to work, but they insisted. My tax return was declined but they charged me the $56.00 and won't give my money back. I downloaded StudioTax, it was a bit quirky, but it filled in all my forms (T4, RL1, 5008 etc.) It was FREE and took me only 45 minutes.
Two years in a row Turbo tax has provided a wildly inaccurate tax return. Last year I had the expert review and even called them after but they had no clue why it was wrong. can someone reach out to me? I don't have social media
scam
2026 customer support couldn't get it to work, she escalated to tier 2 who couldn't get my account to work. also your box doesn't say how to download, customer support rep agreed poor instructions. what it should state is license inside the box. I almost got double charged because your site didn't prompt me to download. i have so far spent over 4 hours trying to get my taxes done due to site and account issues
I already filed by Provincal taxes myself and need a way to file my Federal taxes, but it seems impossible to ONLY file Federal with this app. I've tried multiple times and wasted many hours trying to figure out how to prevent TurboTax from filing my Provincial taxes a second time. Very hard app to deal with, I won't try it again.
Customer service is great! The app is slow and infuriating.
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)