Review Insights · Google Play
U.S. Bank Mobile Banking
U.S. Bank Mobile · 506,177 ratings · ★ 4.7
4.7
★★★★★
506,177 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
4 negative reviews mention this · 40% of all complaints
★★★★★ "I can only see the screen saver showing fictions transactions. Please update my bank account and reflect the appropriate account details." - Stephanie Ranee Mack
2
"bank"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Too many distracting popup messages. Why does this thing keep asking for my personal income? Streamline the functionality. Wading through all the marketing offers just to do my online banking gets very tiresome." - *********
3
"account"
3 negative reviews mention this · 30% of all complaints
★★★★★ "I can only see the screen saver showing fictions transactions. Please update my bank account and reflect the appropriate account details." - Stephanie Ranee Mack
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I can only see the screen saver showing fictions transactions. Please update my bank account and reflect the appropriate account details.
I would like to be able to see scheduled payments in " pay my bills". Now when i look for my account details, they're not right there. Now I have to download everything. I liked the app when it first came out. Stop changing everything. Everytime you do an update , everyone has to completely relearn the app, or website.
doesn't work without access to your text messages on most recent update. app unusable
No dark mode, full of ads
this bank is evil, they try to drive you insane any way they can. make an account and find out if you're a glutton for punishment. I can guarantee if you are a working stiff barely scraping by this bank hates you with malice and vitriol.
In March this app was updated. Since that update I have had multiple problems with the app. Transfers of money between accounts frequently do not work and the app is very slow.
Dark Mode , Dark Mode, Dark Mode ots 2026...
Too many distracting popup messages. Why does this thing keep asking for my personal income? Streamline the functionality. Wading through all the marketing offers just to do my online banking gets very tiresome.
terrible experience. I kept trying to sign on and it kept saying I didn't have the right password and I know I did. after 2 hours I finally called the bank and the bank said oh maybe it's not hooked up to my internet or blah blah blah I checked all those things and all of them are working I desperately need to print and order from eBay that a customer made for one of my items I need to get it mailed but I can't get my I can't get into US Bank to pay for the USPS postage. I need help bad
The expense and cash flow program within the mobile app is very unstable. Editing categories will cause the app to crash. I had to clear the cache and sign back in over and over again to finish my customization.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)