Review Insights · Google Play
Uber Eats: Food and Grocery
Uber Technologies, Inc. · 7,613,935 ratings · ★ 4.6
4.6
★★★★★
7,613,935 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"uber"
17 negative reviews mention this · 25% of all complaints
★★★★★ "DON'T USE THIS APP!! this is the only app where their drivers can steal your food and Uber will not reimburse you." - BHOOT KING
2
"order"
17 negative reviews mention this · 25% of all complaints
★★★★★ "You can't tell me how much to spend before I'm allowed to order food with my own money. What a joke" - sergio moreno
3
"customer"
16 negative reviews mention this · 23% of all complaints
★★★★★ "uninstalled. customer support has gone way down hill and the amount of times drivers do not deliver our food while stating they did is unacceptable." - Josh Krueger
4
"service"
14 negative reviews mention this · 20% of all complaints
★★★★★ "DO NOT USE!!!!!!! USE DOORDASH OR SOMETHING INSTEAD!!!! Theyre a lega scam!! issue after issue, no customer service numbers (conveniently) and also, swear they dont process refunds, for WHEN,not IF u have an issue! DO NOT USSSE!!!!! Wish I …" - T.
5
"food"
13 negative reviews mention this · 19% of all complaints
★★★★★ "I was supposed to get a discount at the last minute but no notice and they triple charge me I canceled and canceled and canceled they took money out of my account three different times I've never received any food from them at all cash app …" - Jonatan Adorno
6
"money"
9 negative reviews mention this · 13% of all complaints
★★★★★ "I was supposed to get a discount at the last minute but no notice and they triple charge me I canceled and canceled and canceled they took money out of my account three different times I've never received any food from them at all cash app …" - Jonatan Adorno
7
"support"
9 negative reviews mention this · 13% of all complaints
★★★★★ "uninstalled. customer support has gone way down hill and the amount of times drivers do not deliver our food while stating they did is unacceptable." - Josh Krueger
8
"customer service"
9 negative reviews mention this · 13% of all complaints
★★★★★ "DO NOT USE!!!!!!! USE DOORDASH OR SOMETHING INSTEAD!!!! Theyre a lega scam!! issue after issue, no customer service numbers (conveniently) and also, swear they dont process refunds, for WHEN,not IF u have an issue! DO NOT USSSE!!!!! Wish I …" - T.
9
"delivery"
8 negative reviews mention this · 12% of all complaints
★★★★★ "I hate this app. They keep making it worse and worse. The category system is now garbage. You can't find anything. They want you to use it for retail delivery now so you can't find anything without being swamped in "suggestions" for unrelat…" - Daniel
10
"orders"
8 negative reviews mention this · 12% of all complaints
★★★★★ "DO NOT USE!!!!!!! USE DOORDASH OR SOMETHING INSTEAD!!!! Theyre a lega scam!! issue after issue, no customer service numbers (conveniently) and also, swear they dont process refunds, for WHEN,not IF u have an issue! DO NOT USSSE!!!!! Wish I …" - T.
11
"terrible"
8 negative reviews mention this · 12% of all complaints
★★★★★ "your website is terrible . prices are terrible also" - kathi sopp
12
"refund"
8 negative reviews mention this · 12% of all complaints
★★★★★ "DO NOT USE!!!!!!! USE DOORDASH OR SOMETHING INSTEAD!!!! Theyre a lega scam!! issue after issue, no customer service numbers (conveniently) and also, swear they dont process refunds, for WHEN,not IF u have an issue! DO NOT USSSE!!!!! Wish I …" - T.
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hidden charges, double charges, auto subscription sign-ups on payment. I couldn't recommend this app to anyone.
can't delete address from the edit option, Ai keeps trying to guess where i am and asking me to verify if the address is correct. this app is annoying and already expensive and now the technical issues make this app simply useless and expensive
I was supposed to get a discount at the last minute but no notice and they triple charge me I canceled and canceled and canceled they took money out of my account three different times I've never received any food from them at all cash app says that they can't do nothing about it and they continue to try to take money and then I didn't authorize any charges and they keep trying to take money out scam scam scam scam scam scam scam their promos that discounts are fake some people might get it but
uninstalled. customer support has gone way down hill and the amount of times drivers do not deliver our food while stating they did is unacceptable.
DON'T USE THIS APP!! this is the only app where their drivers can steal your food and Uber will not reimburse you.
I hate this app. They keep making it worse and worse. The category system is now garbage. You can't find anything. They want you to use it for retail delivery now so you can't find anything without being swamped in "suggestions" for unrelated nonsense. Oh and there are ads. And autoplaying videos. The functional app with simple categories is long gone.
You can't tell me how much to spend before I'm allowed to order food with my own money. What a joke
DO NOT USE!!!!!!! USE DOORDASH OR SOMETHING INSTEAD!!!! Theyre a lega scam!! issue after issue, no customer service numbers (conveniently) and also, swear they dont process refunds, for WHEN,not IF u have an issue! DO NOT USSSE!!!!! Wish I could put 0 stars, like the 0 orders I was EVER able to complete with them!
they keep messing up the 2 for 1 orders. no wonder skip is still outselling them.
Waste of money doing everything possible to divert their mistakes to drivers and restaurants.
They sometimes charge twice for the same order. When called and asked why they say 'Technical error, will be refunded in few days'. This has happened for a more than 1 year. So if you make a 50K order, you will be charged 1Lak. Ridiculous 😂 none of those charges have been refunded yet to my knowledge. It seems Uber is running a scam operation in Sri lankan users. Customer service just wastes my time.
Uber eats has absolutely no customer service. my orders have been frequently wrong with absolutely no recourse. it is very hard to get a human to even report an issue to. it's normally just a machine response. they will go through three drivers until I get to my actual driver. which is weird? Because at the end of it, they ask you, it's the correct driver showed up. uber each is the most expensive delivery app and gives the least amount of customer service. i guess I'll pick up my own food.
I have had multiple problems with this app weather it be offers being incorrect leading to me canceling my order only to not get my money back after days of waiting and when I asked for help they told me I waited to long so I couldn't get my money back.
Driver picked up my order, drove past me to deliver another order, then came back to deliver my order cold and outside the promised delivery time window.
ordered $83 worth of food. you delivered it to wrong place and now ignore my text and calls. never use this service. rip off
Repeatedly orders are either stolen or not complete, am yet to receive my remaining money for the last order that is not complete. I believe I may not be using this app again, switching to another.
everytime I used this app, my address always changed
ya'll that 1.00 is mine y'all supposed to credit that back to me trying to steal that you don't want to do thank to the other Uber for not asking for know tip you don't want to be on Tv complaining that Uber and eat taking y'all tips God know the truth
es imposible hablar con alguien de soporte, estoy hasta la madre de que me estén cambiando la sucursal por una que está más lejos y que se tarda un chingo en llegar, si tengo una a 10 minutos déjame esa, para que chingados ahuevo la cambian a una que está a "15 minutos" pero que en realidad se tarda 45 minutos en llegar, pésimo servicio, pago Uber one al año, pero ya no, es la última vez, ya no tiene sentido mejor Rappi
your website is terrible . prices are terrible also
This app is a shell of it's old self. In the past, you could find great discounts, friendly drivers, and just have an overall pleasant experience. That is very much NOT the case today. 1st, they fully eliminated their customer support service phone number, directing users to the buggy non-responsive Ai chat bot over an order issue. Previously, within minutes via the app or on the phone itself, you could resolve an order issue via a refund, or a fresh new order or both. I DO NOT RECCOMEND!!!
So many requests now to take pictures of my food. Really Annoying. They also removed to option to adjust my tip of the driver does a bad job or just dumps the food off in front of the door instead of ringing the doorbell handing me the food as requested
Awful app and they either won't give refunds or won't give you what you're owed, I was missing two things from my order which came up to around £10 and they only refunded me £1, absolutely ridiculous, they also refused to refund two full orders that they cancelled and promised I'd get my money back on, I hate this app
Uber eats and doordash are both full of it. They're very misinforming and since it's not enough bars for me to tell what my actual story is, just don't let them cheat you because they will
terrible
Terrible customer service!!
if you decide to change the address 5sec after, you have only two options.. cancel or continue with the order. Warning
Terrible customer support. My order was late, Uber said the restaurant's driver would deliver it, but the restaurant said they were waiting for an Uber driver and my food had been ready for 30+ minutes. I couldn't cancel, the in-app call didn't work, and Help only showed automated answers with no way to contact a real person. My kids came home hungry and upset. Extremely frustrating experience.
Terrible customer service, if there are missing items in your order they will not refund or replace items, so therefore im out of pocket, and when money is so tight these days with the cost of living its a discusting service that i will never use again.
I bought a combo that was 2x1 from Popeyes, when I received my order I only received one box, when I wanted to contact support to solve this problem, it was impossible for me to literally be a premium Uber customer to be able to have personalized assistance. And if not, then the disgusting help center system they have will assist you, anyway, I did not get any clear answer. I'm going to uninstall right now, terrible customer service. Even Doordash, who is so criticized, has a better customer ser
one of my promotions wont even work, the price was 10$ because I have a 20$ off for 25 promotion but it wont accept it
changed my card and now can't sign in with my email. such a poor design
Food stolen by driver
waited more than 1h for my order and customer service didn't help at all
really bed and not helpful
ai agent posing as humans giving you generic responses. constantly late or delayed pickup. they have lost a customer by continually getting worse and trying to minimise any chance for a refund on a 2hr+ wait.
ordered coffee from Dunkin donuts and the delivery driver spilled my coffee and Uber refuse to refund me for my drink I never got to drink and the delivery driver was not the same as the picture which is very dangerous and said they would be on a bike and pulled up in a car!!! I will never use Uber eats again
customer service is slow and unreliable
No matter how many orders are messed up, items missing, some order never received, you can always depend on customer support to NOT HELP AT ALL. They never help, they never have any accountability, they don't offer any uber credits towards Missing items.
these guys are money hungry, they force you into making a mistake on your ordering location (I.e. placed an order to the restaurant 2 doors down, but they show me the branch 3 towns away) instantly cancelled the order and they charge me in full. live chat is useless as they just say "well order was accepted" as if they dont instantly accept it on purpose to make it complicated. forcing me to call my bank to open an investigation on said charge, and placing the order all over. deceiving app.
constantly crashing when U open it's just a black screen
missing items all the time
uber charged me an extra 19 for delivery. did not refund even after 3 missing items. my pregnant wife was extremely upset and I was left with a 5 dollar credit.
I ordered food last night, was billed correctly same time, then this morning was billed again for the same thing plus something else, I have reached out to Uber and they said it was a holding charge that will be reversed and the second charge was for an order, but I did not order anything on Uber eats, no restaurant is open at the time time of the transaction
Despicable, deceptive in-app popups signed me up for uber One, the only notification of which was my bank app telling me I had been charged, presumably due to a slip of my finger - no email, no obvious app changes to say I'm now paying. I'm sick of these enshittified middle-men apps charging extra for while they exploit their delivery employees and the businesses who actually provide the service... WHAT WOULD YOU SAY YOU ACTUALLY DO HERE UBER?
ask for verification all time
too many hidden fees
have been trying to cancel Uber1 for over 2 months now and I'm still being charged
Terrible. No help. I was just scammed food swapped without asking. no one to check with no one to ask or complain. Recently my son also dropped phone in a uber but driver wouldn't cooperate no one to ask. Total disappointment. I am just frustrated that I was taken advantage of and I was unable to cancel order even though it wasn't something that was made. I feel the store purposely advertising something swapped it for something else that more expensive and scams you out of your cash.
Nonstop advertisements for Uber One. Close a full screen ad, immediately see another. When drivers or restaurants mess up, you are on your own. Support will do nothing.
+ 19 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)