Review Insights · Google Play
Uber Eats: Food and Grocery
Uber Technologies, Inc. · 7,460,647 ratings · ★ 4.6
4.6
★★★★★
7,460,647 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
18 negative reviews mention this · 32% of all complaints
★★★★★ "if there is less than one star i will give it to you. My ordered took 2 houra to this min. i didn't receive it !!!!!!! there is no contact number to check or to cancel the order ." - Lubna Allami
2
"uber"
11 negative reviews mention this · 20% of all complaints
★★★★★ "stick with door dash, first time trying I Uber eats, it wouldn't let me use my discount promotions and than completely removed them from my account. my order was supposed to come out to 10$ and charged me 50$ after removing my coupons" - B B
3
"food"
8 negative reviews mention this · 14% of all complaints
★★★★★ "took me more than an hour to actually get food" - Tessa Buys
4
"charged"
7 negative reviews mention this · 13% of all complaints
★★★★★ "signed me up for a subscription without me agreeing to anything and charged me 3 times, when I caught that it was happening I asked for a refund and they only refunded the most recent charge saying the couldn't refund the other charges." - Devin Vigh
5
"eats"
7 negative reviews mention this · 13% of all complaints
★★★★★ "stick with door dash, first time trying I Uber eats, it wouldn't let me use my discount promotions and than completely removed them from my account. my order was supposed to come out to 10$ and charged me 50$ after removing my coupons" - B B
6
"uber eats"
7 negative reviews mention this · 13% of all complaints
★★★★★ "stick with door dash, first time trying I Uber eats, it wouldn't let me use my discount promotions and than completely removed them from my account. my order was supposed to come out to 10$ and charged me 50$ after removing my coupons" - B B
7
"service"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Had message saying takeaway order had been delivered, it hadnt. Phoned customer service, twice. Was hung up on first time, second time I was told order had been delivered so case closed. Would give no stars but not an option for that. *have…" - Sharon Ind
8
"support"
7 negative reviews mention this · 13% of all complaints
★★★★★ "The customer service for this is horrid. If I ever receive any kind of meaningful support I will update this review, but to date I have been disappointed time and time again but the treatment I've received for cold, damaged, and incorrect o…" - Tiam Mohammed
9
"ordered"
6 negative reviews mention this · 11% of all complaints
★★★★★ "if there is less than one star i will give it to you. My ordered took 2 houra to this min. i didn't receive it !!!!!!! there is no contact number to check or to cancel the order ." - Lubna Allami
10
"refund"
6 negative reviews mention this · 11% of all complaints
★★★★★ "signed me up for a subscription without me agreeing to anything and charged me 3 times, when I caught that it was happening I asked for a refund and they only refunded the most recent charge saying the couldn't refund the other charges." - Devin Vigh
11
"been"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Had message saying takeaway order had been delivered, it hadnt. Phoned customer service, twice. Was hung up on first time, second time I was told order had been delivered so case closed. Would give no stars but not an option for that. *have…" - Sharon Ind
12
"cold"
6 negative reviews mention this · 11% of all complaints
★★★★★ "ordered hot food received cold" - Lynn Morris
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this app doesn't work
if there is less than one star i will give it to you. My ordered took 2 houra to this min. i didn't receive it !!!!!!! there is no contact number to check or to cancel the order .
signed me up for a subscription without me agreeing to anything and charged me 3 times, when I caught that it was happening I asked for a refund and they only refunded the most recent charge saying the couldn't refund the other charges.
stick with door dash, first time trying I Uber eats, it wouldn't let me use my discount promotions and than completely removed them from my account. my order was supposed to come out to 10$ and charged me 50$ after removing my coupons
Had message saying takeaway order had been delivered, it hadnt. Phoned customer service, twice. Was hung up on first time, second time I was told order had been delivered so case closed. Would give no stars but not an option for that. *have since tried to contact Uber. They have ended every one of the chats. No phone number for customer service, no address or email address.
gotten so bad, upshot I cook more now because it's quicker
took me more than an hour to actually get food
it captures wrong address
Uninstalling this lying app now. Toarminos pizza is buy one get one free went through all the BS and the total reflected the cost of two pizzas not one. Wasting the time of hungry people will get you banned every time.
can not log in
The customer service for this is horrid. If I ever receive any kind of meaningful support I will update this review, but to date I have been disappointed time and time again but the treatment I've received for cold, damaged, and incorrect orders.
Terrible customer service, bill is unclear before submitting, expensive for simple delivery service. Delivery fees for drivers starting at 99 cents is ridiculous, shows how much they care about their drivers. Money hungry organization.
Total rip off. always a mess. no way to get help. honestly I tried but this is my last order. and installing something else. you guys blow, don't care about people, and are dishonest. hope your company folds
780% mark up WITH "discounted" fees? Who is paying for this? this is a blatant scam.
I don't give reviews at all. But the fact I'm here giving a 1 star review says something. I cancelled an order but you still took my money. I don't have any money to spare and I don't make a lot. I want my money back. 40 dollars down the drain. Edit for May 2026, you charged me 23 dollars out of nowhere. Then just today just took a dollar. wth.
it's 3 times the price for what ever you buy
👎
uber eats drivers are not as dependable as Doordarshan. fyi...I have had 3 order in the last 2 months that did not arrive or took over an hour 2 arrive.
Got a free year long UberOne membership and deleted the app after 4 orders. Each order Uber changed the total AFTER the delivery was made. I provided screenshots showing that they changed the price and they said that that is how their system is intended to work. According to their own support you are shown an incorrect total at checkout which is then recalculated after you receive your food and you are charged more even if there was no changes to your order. Use ANY competitor, none do this.
just had a horrible experience. you cant even call uber...they have an ai answering system. Just pray they dont get your order wrong.
Iced meal delivered on my door after 1h 30 min . Restaurant 💫very wisely called and said that meal has been prepared and staying in their premises and it's been already cold ! Was already 50min order time. When driver arrived apologized & complained in the same time , that it is not his fault why the order got late, he has many orders to deliver & if i complain to Uber it will come to him...🙈idk!! Uber eats can do much better than this ☀️ Maybe it's new and needs some time to settle here📍
jos joku menee pieleen, tuesta löytyy vain tekoäly joka ei auta tilanteen korjaamiseksi
Uber eats company is horrible, customer service and AI bots are unhelpful.
Just been sent an email from Uber saying I'm going to be charged for an Uber One membership which I have never signed up for. Real nice. Just realised there isn't even a support email or anything to contact. Even better. 🙄
I didn't think it would be as hard as it was to place an order.
Ordered food at $85 then noticed an extra charge of $10.98 more. No explanation, and no way of finding out what the charge was for. So disappointed
its too expensive
Had the worst experience ever. This lady just took THREE HOURS for a delivery that should have been 1 hour at max, and they refuse to let me change the tip. NEVER TIP BEFOREHAND, you'll just get shafted by customer service. uninstalled, switching to doordash or another service.
SCAMMERS FROM UBER EATS TRIED TO TAKE $150 OFF MY DEBIT CARD
Service and delivery fees are absurdly high, often over 1000 yen combined. This app is not competitive compared to the others.
made a mistake and had to cancel an order. 30 seconds after I ordered and no refund was possible. be careful.
no accountability and very little support. Order a pricy meal. They delivered the wrong order. I got a refund and ordered again. Restaurant sent the original order to me ICE COLD. Uber eats has no one to talk to and said I am ineligible for a refund. $40 for an ice cold meal.
SUCKS!! THEY WENT TO THE STORE, MADE THE PURCHASE AND 30 MINUTES AFTER THE STORE CLOSE THEY DECIDE THAT THEY DIDNT WANT TO MAKE THE DELIVERY WHICH IS 2 SECONDS DOWN THE SAME STREET THE STORE IS ON!!! THIS IS THE 2ND TIME AND I HAVEN'T RECEIVED MY MONEY BACK
Been having issues with orders and support is lame on that.
do not use this app. worst app and will loose your money. I ordered food at 805pm and by 910pm 3 drivers had passed up my order so I called the restaurant and they said they didn't have it. I asked for a refund and would not do it. Will never use again.
want give me my refund
can't even price check something to make sure I gathered enough if the store is closed this app keeps getting worse and worse
It used to be good, but it has gone downhill. They just charged me for something "free" and I wasn't allowed to edit. The best was when I could see they had my food and just hung out in the parking lot until the end of window time, almost an hour later. However you can't take the tip back for terrible service
can't place an order as it won't let me change the time so I have to use another app...just needs an edit button...
2026 May. Just deleted the app. It has gotten far worse. It is a dice roll if you order shows up timely or correct. Plus it's so expensive now. I'm done. Not worth it
Rip off
Takes away promotions after you open the app. Absolutely terrible. Update: Insanely expensive. Just go pick up your food.
charge extra fees
Several reps lied about company procedures and policy and offered zero support to help me resolve my issue.
Got To expensive cant afford it anymore! App deleted!
The latest estimated arrival time will easily vary more than an hour.
First time using this app, and probably the last. Constantly tries to trick you into signing up for a premium subscription, even mid-order with a sneaky "Continue" button that actually signs you up, almost got me that one. No updates at all after ordering. Food arrived cold. Shows restaurants that are closed and doesn't tell you until you try to checkout. Tempted me in with 50% off and then charged me full price! I could go on. Just utterly abysmal all round.
bad
Ate my dog vaporized my house kicked me in the balls my wings came late and cold and it blew up the city
The support for uber eats is TERRIBLE. I tried contacting support for refund but, all they have is a chat bot that answers pre-loaded questions, so If your inquiry isn't popular you're out of luck.
+ 6 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)