Review Insights · Google Play
Ubigi: Travel esim mobile data
Transatel · 6,724 ratings · ★ 4.0
4.0
★★★★★
6,724 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"working"
9 negative reviews mention this · 18% of all complaints
★★★★★ "very difficult to get working over and over wasted hours fixing again and again" - Peter Taylor
2
"work"
9 negative reviews mention this · 18% of all complaints
★★★★★ "very difficult to get working over and over wasted hours fixing again and again" - Peter Taylor
3
"data"
7 negative reviews mention this · 14% of all complaints
★★★★★ "The data connectivity is ok in Japan but this app is useless. Doesn't login 90% of times, doesn't let me purchase a top up when logged in. Simply frustrating, so I decided to just use airalo for the next topup" - Neeharika J
4
"japan"
7 negative reviews mention this · 14% of all complaints
★★★★★ "The data connectivity is ok in Japan but this app is useless. Doesn't login 90% of times, doesn't let me purchase a top up when logged in. Simply frustrating, so I decided to just use airalo for the next topup" - Neeharika J
5
"terrible"
7 negative reviews mention this · 14% of all complaints
★★★★★ "if you want a terrible SIM network they are for you constantly dropping out for extended periods most likely due to poor infrastructure and bandwidth limits." - Daniel Badeli
6
"ubigi"
7 negative reviews mention this · 14% of all complaints
★★★★★ "I personally had the worst experience with ubigi. I have used e-sims before but this one just did not setup as easily. I spent three days without data, going back and forth with their tech team to get it setup. In the meantime I'm strugglin…" - tk
7
"connection"
7 negative reviews mention this · 14% of all complaints
★★★★★ "It's telling me I got 5G but the connection is more than bad... Not very happy with it. Will change to another provider!" - Leni Wollbrink
8
"times"
6 negative reviews mention this · 12% of all complaints
★★★★★ "at times I cannot get to connect even though my money has been paid . it worked only once properly and that was Columbia." - carl liburd
9
"service"
6 negative reviews mention this · 12% of all complaints
★★★★★ "easy to use and good rates but data connection in Japan is terrible, couldn't connect most of the time and service would drop constantly - not a one time issue - I've used this service at least 10 times and it didn't use to be like this but…" - Al Yang
10
"esim"
6 negative reviews mention this · 12% of all complaints
★★★★★ "once I used up my unlimited plan, I tried repurchasing but it wouldnt let me load a new esim, even after deleting the old one. just used airlo insteas" - James Tang
11
"connect"
5 negative reviews mention this · 10% of all complaints
★★★★★ "at times I cannot get to connect even though my money has been paid . it worked only once properly and that was Columbia." - carl liburd
12
"code"
5 negative reviews mention this · 10% of all complaints
★★★★★ "I deleted my eSIM during a service outage, assuming the fault was mine. Since I purchased the plan in-app, I required a QR code to redownload it. I contacted support four times, only to be trapped in an endless loop of AI deflection. Despi…" - Matra
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very difficult to get working over and over wasted hours fixing again and again
at times I cannot get to connect even though my money has been paid . it worked only once properly and that was Columbia.
referred friend and also my wife phone but neither would connect even after signing up and paid subscription very poor won't use ever again
I can only open it if i have wifi pointless .
if you want a terrible SIM network they are for you constantly dropping out for extended periods most likely due to poor infrastructure and bandwidth limits.
I personally had the worst experience with ubigi. I have used e-sims before but this one just did not setup as easily. I spent three days without data, going back and forth with their tech team to get it setup. In the meantime I'm struggling to find my accommodation and having to bounce around wifi locations. Then after it's finally set up the app barely loads and never works. I'm trying to monitor my data usage and unable to do so, it's great not knowing when data might run out. AVOID Ubigi
It's telling me I got 5G but the connection is more than bad... Not very happy with it. Will change to another provider!
doesn't work on Huawei p30
during the last shortage incident, I lost my trust to them. confirmed that the issue was resolved but the next day it repeat itself and I sucked, lost my connection and had to pay additional fee for another subscription. I can not recommend.
absolute con, it's not unlimited.
it does not work at all. I have a samsung galaxy s23 Ultra. 10 seconds and disconnect.
terrible customer service as everyone else has echoed.
terrible, I cannot connect, am stuck overseas without connection. no assistance from Ubigi
connection keeps dropping and not reliable. waste of money
lost signal on our second day at Switzerland and had to switch over to my international data which was very expensive. company mentioned it was a world wide Ubigi outrage. not acceptable during travelling.
poor reception in Netherlands
didn't work for all devices
I deleted my eSIM during a service outage, assuming the fault was mine. Since I purchased the plan in-app, I required a QR code to redownload it. I contacted support four times, only to be trapped in an endless loop of AI deflection. Despite providing my email four times as requested, I have received zero follow-up or resolution. This level of incompetence is unacceptable. To have no human oversight for a paid service is a failure of basic accountability. Avoid.
I would not use Ubigi again except for the discount code they granted me to make up for a multi-hour outage. They provided no in app or email notification regarding the outage. I deleted the esim in frustration and disgust and they make it impossible to re-download the esim or contact them for support. there are many competitors in this space and I am not impressed.
Constant disconnections. was without mobile data for half a day. not ideal when navigating a foreign country
Unable to connect when landed in Japan, total waste of time and money.
did not receive QR-code for activating the eSim and no email, chat or communication received an answer and none of their troubleshooting steps worked. my friend received a QR-code for activating but she still couldn't activate her eSim. Similarly for her, no answer on chat/email and troubleshooting did not work
The esim is not working properly in China, I can't rely on it. 8 out of 10 times is not working.
Stopped working during the day randomly. I had to find a wifi to make it start again
Great When It's Working But Started Losing Signal at Tokyo DisneySea..We had to try and remember where we at going back. My phone was basically a brick. I was gonna switch with my phone carrier but I was offline. Went to Ubigi dashboard and it keeps saying error.
it's not working more than it's working
Terrible. Unlimited seems not. Just use about 5GB, the network stop working. Please don't buy it.
Just stopped working suddenly.
The connection was lost while I was in the metro in Tokyo and even after a few hours It didn't work so I bought another sim just to make it back to the hotel.
stops working in the middle of your trip with no explanation.
Does not work on Androids well, keeps dropping out even in big cities like Osaka
I signed up with ubigi for my travels in Japan. The service seems fine but the app is terrible. The app does not let me sign up. Therefore, I can't even see how much data I have used which is a big deal for me. I won't be using ubigi again.
they are charging me $45 a month and not letting me cancel subscription, for a service that doesn't work. their email was automatically replying with AI saying I can't cancel, I'm going to have to call my bank and report merchant fraud now as what they're doing is illegal
I have used many esims and this is by far the worst I have used. it was recommended by influencers for use in Japan they must have been heavily paid. It has left me high and dry in the worst times blocking access to my email when I need tickets and then disabling my messenger when separated from my group in crowded streets why my friends using Saily have had no issues! I cannot warn against it more I may be contacting my credit card to see what they can do for me.
Scam. Bought $65 for a month in data in Japan, they told me it is active, but its not. If you're in a hurry, dont rely on this company. Also no method to reach them and their app only works with data.
Connectivity is not that great. Apps take a long time to load.
Horrible. I just purchased a plan for 44 euro and instead of getting a qr code as i should i got nothing. I tried for several hours to speak with customer support but i only got automated ai responses. DON'T PURCHASE
I've installed the app, purchased service, but can't find any evidence of esim. send QR code to scan like a normal company
I booked a regional Europe plan amd it's not activating
Doesn't work on Pixel 4 in Japan.
The data connectivity is ok in Japan but this app is useless. Doesn't login 90% of times, doesn't let me purchase a top up when logged in. Simply frustrating, so I decided to just use airalo for the next topup
often stops working when you switch counties. And the app often won't let you login even when the credentials are correct. I repeatedly had to uninstall and reinstall it.
easy to use and good rates but data connection in Japan is terrible, couldn't connect most of the time and service would drop constantly - not a one time issue - I've used this service at least 10 times and it didn't use to be like this but now the connection is consistently bad (mainly used in urban areas like Tokyo).
quite often disconnecting, very poor customer support
once I used up my unlimited plan, I tried repurchasing but it wouldnt let me load a new esim, even after deleting the old one. just used airlo insteas
not able to send text
Cant do anything without wifi as stated, wouldn't let me sign in with biometrics. worked well when it did work..
stated that it cannot be used on Jeep Compass 2023 got in touch with Jeep they say it can but Ubigi website state's it can't very confusing but according to the app it has loaded so who is right???
we are constantly losing internet connection for no reason at all. definitely an unreliable company. Right now both me and my partner have lost access for hours and even after following every troubleshooting we can't get it back
Works ok , but terrible for tokyo metros, zero signals.
Sentiment summary
77%
Positive (4-5★)
1%
Neutral (3★)
22%
Negative (1-2★)