Review Insights · Google Play
Ubigi: Travel esim mobile data
Transatel · 6,080 ratings · ★ 3.9
3.9
★★★★★
6,080 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
12 negative reviews mention this · 24% of all complaints
★★★★★ "SCAM NO SERVICE NO SOLUTIINS" - MOH WAS
2
"work"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible. It connected for about 4 hrs then stopped working. Everyone I restarted the service it would connect to the network for a few seconds then would disconnect. A complete waste of money." - John Dunbar
3
"esim"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Would not recommend Ubigi eSIM in Japan. Did not work well for us in central Osaka. Very slow or no connection at all almost daily. Will consider other options even though I have data left." - Rasmus R
4
"plan"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Some plans charge you for 3 months before you could cancel it. No prior explantion that they do it as well. Shady business" - Jeff Goldblum
5
"customer"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Sooo disappointed! I bought a 1GB plan to use in Martinique and it has never worked. I've also asked help from Customer Service but no-one ever got in touch. Waste of money!" - saijah 972
6
"working"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible. It connected for about 4 hrs then stopped working. Everyone I restarted the service it would connect to the network for a few seconds then would disconnect. A complete waste of money." - John Dunbar
7
"money"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible. It connected for about 4 hrs then stopped working. Everyone I restarted the service it would connect to the network for a few seconds then would disconnect. A complete waste of money." - John Dunbar
8
"bought"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Sooo disappointed! I bought a 1GB plan to use in Martinique and it has never worked. I've also asked help from Customer Service but no-one ever got in touch. Waste of money!" - saijah 972
9
"customer service"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Sooo disappointed! I bought a 1GB plan to use in Martinique and it has never worked. I've also asked help from Customer Service but no-one ever got in touch. Waste of money!" - saijah 972
10
"connect"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible. It connected for about 4 hrs then stopped working. Everyone I restarted the service it would connect to the network for a few seconds then would disconnect. A complete waste of money." - John Dunbar
11
"other"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Would not recommend Ubigi eSIM in Japan. Did not work well for us in central Osaka. Very slow or no connection at all almost daily. Will consider other options even though I have data left." - Rasmus R
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
sketchy AF
mobi matter has better prices
SCAM NO SERVICE NO SOLUTIINS
Some plans charge you for 3 months before you could cancel it. No prior explantion that they do it as well. Shady business
Terrible. It connected for about 4 hrs then stopped working. Everyone I restarted the service it would connect to the network for a few seconds then would disconnect. A complete waste of money.
Fix the back button behavior! Basically no matter what screen I'm on if I hit the back button the app is closed and then I need to start over from the beginning. Brings back memories from 2012 and the website wrapper apps off that era.
terrible coverage. used to be decent but i constantly get no connection. incompetent company
spent hours and hours trying unsuccessfully to get my mobile data to work .total waste of money .I will never use this app again. 😡😡😡
Sooo disappointed! I bought a 1GB plan to use in Martinique and it has never worked. I've also asked help from Customer Service but no-one ever got in touch. Waste of money!
Does not work. I paid 32 USD for a Japan SIM card and did not work
Very bad service in Japan. With Pixel 10 I get horrible service, constantly drops, almost useless. Will not use again.
awful app, worse customer service
I have not been able to connect whist in South Korea to my package. I have attempted to contact you and received no response, so had to access a E Sim from another provider. This has left me £31 out of pocket for the package I bought with you in March 2026. I will not be using you again, or recommending you.
i accidentally deleted my e-sim. now i can't add it back. i contacted their support and it was no help at all. it was an AI agent was not helpful at all.
Calling and texting doesn't work
services terrible could not make phone calls very very spotty Will never do again
Very often no or poor reception in many countries. Customer support sucks. They won't respond to request for support. Ubigo just awaits the plan to finish and takes no responsibillty whatsoever for the failure.
firstly internet speed is really slow compare to competition. It's barely 4g, let alone 5g. secondly my connection dropped after a week and no support to get it back. my money is gone
Expensive, I found much less expensive deals despite the fact that they know I'm a tourist. also, other apps offers a better deals.
having very hard time in connecting. most of the time are OFFLINE.
they cancelled my 30 day asia unlimited plan early and when i tried to resolve the issue via their email customer service i got an ai telling me to buy another esim. on top of that the unlimited plan seems to have a very low limit before throttling your data speeds. i paid $66 usd for this plan so you would hope for a better service in my opinion. edit: apparently i hit a data limit on an unlimited plan on the fourth week 28 days vs 30(advertised)
useless does not connect or work
worst app I have ever tried to use, spent 2 days trying to set it up and it just wasn't working, then randomly once I get it working, 3 days later it just decides to stop working again
no calls or texts coming through
absolutely garbage, didnt work at all and when i emailed, they ghosted me
A terrible esim app, where you have to create a new email address for every device you want to put a different esim on. I had three devices I wanted to use esims on, but it's fine now, I've deleted my account and will use someone else.
Worked well in USA. Not working at all in India. Wasted too much time and money on this.
no good all numbers used by other people in other countries be careful out someone might be logged into your accounts after you've signed up
ridiculously horrible reception in the middle of the busiest parts of the cities, completely unusable with not just zero bar but a flat crossed out sign
very poor connection on Msia. do not recommend
Bought the best Asia plan but it was not working in China. I randomly had no service at different places. Do not recommend
The app is a disaster. Please send the QR code just in case! I won't use this service again.
I'm in Nicaragua now and it's not working. It's working on my daughter's phone which is older. Seems to be no way to contact customer service. I ended up paying far a Saily esim that's working fine.
Despite disconnecting and putting the closure request and also receiving confirmation, My credit card was charged for their monthly rental plan of 19 dollars for 5 GB Global. and this happened for the month of January and february 2026.
website poor at best
waste of money. doesn't work on pixel 9 pro. can't install esim or find QR code to activate.
did not connect well, even in downtown areas/major cities. had to keep turning on and off SIM.
Very disappointing client service. I bought a plan, having the app on another phone and unable to setup on the new one. Despite the promised quick reaction by the Chat bot, nobody is in contact with me to resolve the problem.
works in Japan. not in China. bought Asia esim
Can't enable the SIM, no alternative method of installing. Hard to reach customer service. I'm tech savvy and have used other providers successfully.
it didn't work I can't get past install
Can't talk to real person. It was a rush situation
downloaded it followed set up doesnt give a esim, tried to rasie a compliant was message some a.1 response with out helping avoid
im very upset, I purchase 15 days data, I've lost a day, because your kept stopping me from login, doesn't recognize my email.
Would not recommend Ubigi eSIM in Japan. Did not work well for us in central Osaka. Very slow or no connection at all almost daily. Will consider other options even though I have data left.
paid subscription cannot connect, cuatro support garbage
Halfway through my trip Ubigi stopped working. I tried to troubleshoot. I did not get satisfactory help from customer service. Not reliable in Europe. Customer service referred me to the internet to troubleshoot but you can only do this a few times If it's still not working there needs to be another process.
Africa plan is super slow in South Sudan and doesn't work in other African countries. Would not recommend at all
absolutely useless. I specifically bought their SEA package since they have 4G in Laos, it's a lie, I had no Internet today travelling fem Nateuy to Huay Xai. How can you claim that you have 4G? Outrageous...
Sentiment summary
72%
Positive (4-5★)
3%
Neutral (3★)
25%
Negative (1-2★)