Review Insights · Google Play
UgPhone - Android Cloud Phone
OgCloud · 25,823 ratings · ★ 3.5
3.5
★★★★★
25,823 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"roblox"
8 negative reviews mention this · 27% of all complaints
★★★★★ "not worth it, this app has a problem when loggin in in certain games mostly happen in roblox" - Leinard222 Leinard222
2
"give"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I was gonna give it a try but even the free trials are always offline and unavailable" - Alcuizar Jhairus Albolera
3
"work"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I'd give this app 0 stars if I could, I turn on my afk to go on overnight and wake up with it not running. how am I paying for something that does not work.can't even do what you advertise, smh" - Amforgod Ekwomadu
4
"laggy"
4 negative reviews mention this · 13% of all complaints
★★★★★ "guys who struck at 74% downloading, I just can't wait, and I thought be installed, nothing thought happened. but download is laggy, why? because they bug, please this app update? thank you." - Ma Ra
5
"device"
3 negative reviews mention this · 10% of all complaints
★★★★★ "too frequent bugs and errors. unstable.ngame goes offline frequently. device becomes inaccessible oftentimes. customer service ignores you" - Andrei Bautista
6
"phone"
3 negative reviews mention this · 10% of all complaints
★★★★★ "someone install this to my phone i dont know if this people violated my privacy" - yangyang ying
7
"didn"
3 negative reviews mention this · 10% of all complaints
★★★★★ "when I try to use it it didn't work" - Zafar
8
"money"
3 negative reviews mention this · 10% of all complaints
★★★★★ "why the Device I buy wasn't Working Such a Waste of money" - Jarred Danganan
9
"account"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I experience ingame control i mean by someone controlling my acc while I watch it quitting the game and checking my account I hope ya guys don't have any important card bind into your Roblox 🙏" - Louie Casiano
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I was gonna give it a try but even the free trials are always offline and unavailable
I'd give this app 0 stars if I could, I turn on my afk to go on overnight and wake up with it not running. how am I paying for something that does not work.can't even do what you advertise, smh
guys who struck at 74% downloading, I just can't wait, and I thought be installed, nothing thought happened. but download is laggy, why? because they bug, please this app update? thank you.
tysm it helps me souch
หนังหมาาาาไอสัส
too frequent bugs and errors. unstable.ngame goes offline frequently. device becomes inaccessible oftentimes. customer service ignores you
not worth it, this app has a problem when loggin in in certain games mostly happen in roblox
when I try to use it it didn't work
why the Device I buy wasn't Working Such a Waste of money
very disappointed ngl when u try to log in Roblox it always occurs error 2/10 very not recommended
i give 1 star cause my acc got hacked bc of this app
Lag.
this game is a malware
lagging so much,then after change phone to try another connection still same lag,ping high,not recommended.
It looks very sketchy! It is a cloud gaming service mostly used for roblox, and they are selling cheap robux! It sounds like they are retrieving users info and getting those robuxs in a not legal way! I just can't trust enough this company by adding my private information on their chinese phones! Not to mention it is super laggy, you better off buy a cheap phone than this service!
it's super laggy and it's very bad for afk because we cannot move and the lag is getting in to my nerves
I experience ingame control i mean by someone controlling my acc while I watch it quitting the game and checking my account I hope ya guys don't have any important card bind into your Roblox 🙏
very bad experience I was opening for afk first time and I buyed free trial with diamonds for 4 hr and when I opened and downloaded Roblox and auto clicker Roblox was not opening and the ugphone device looked like android 10 and i can't even able to see sign in interface can I lost my 4hours if you have fixed it or you should minimum check the old ugphone if it working so that other won't have problem plzz fix it
it doesn't let me play any games.
Redfinger has more days ROM and RAM with less than half the price you're giving 😂✌️
doesnt work and won't let me log in/register it just says exceeded the amount even if I didn't log in yet
got my account ban, I can't log in or anything. it change my acc country
after I use this I can't no longer log in my account on roblox
not best cloudphone
WORST APP EVER, SO LAG YOU CANT EVEN USE IT. HUGE WASTE OF MONEY
This app is honestly pretty bad because it’s very laggy and doesn’t work properly, which makes it frustrating to use since it takes too long to load. The worst part is that when I tried to buy something, I even paid for one of the expensive options but I didn’t receive it at all, so it just felt like I wasted my money and got nothing in return, which made me lose trust in the app. Overall, I wouldn’t recommend it just not worth it
someone install this to my phone i dont know if this people violated my privacy
I'm tryna open Roblox but won't let me
cant open roblox properly
I'll give it to star because we need to spent and there's a time that runs out
Sentiment summary
62%
Positive (4-5★)
4%
Neutral (3★)
34%
Negative (1-2★)