Review Insights · Google Play
Unfold: Story & Reels Maker
Squarespace Inc · 175,862 ratings · ★ 3.8
3.8
★★★★★
175,862 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
6 negative reviews mention this · 17% of all complaints
★★★★★ "I want my stolen money back. I chose Maya as my primary payment method subscription for your app, but suddenly I got notified that my gcash was used to buy your subscription. Please fix that issue for me and I am going to request a refund o…" - benedict nuyda
2
"years"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I've been using this app for years, even have an annual subscription and it saddens me that I might have to let it go if this issue doesn't get fixed. Whenever I layout a story, especially after importing images, it starts to lag so, so bad…" - Mark Bryan Magracia
3
"phone"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I've been using this app for years, even have an annual subscription and it saddens me that I might have to let it go if this issue doesn't get fixed. Whenever I layout a story, especially after importing images, it starts to lag so, so bad…" - Mark Bryan Magracia
4
"account"
5 negative reviews mention this · 14% of all complaints
★★★★★ "What’s going on with this app? It’s just endless bugs and issues. I deleted it three years ago because it kept getting worse every year. Today I decided to give it another try, but now it requires an account just to use it. And even after c…" - Johnny Five
5
"subscription"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I've been using this app for years, even have an annual subscription and it saddens me that I might have to let it go if this issue doesn't get fixed. Whenever I layout a story, especially after importing images, it starts to lag so, so bad…" - Mark Bryan Magracia
6
"error"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I recently changed my phone and I cannot log in on my Samsung Galaxy S26 Ultra. Tired troubleshooting (clear cache, reinstalled, etc) but I keep getting a "server error" prompt. Please help. Thank you!" - Maan S
7
"waste"
4 negative reviews mention this · 11% of all complaints
★★★★★ "waste app can't even log in waste of time" - Zuber Pasha
8
"paid"
4 negative reviews mention this · 11% of all complaints
★★★★★ "i paid for the unfold plus and i can't even use a single template, keeps saying that I should subscribe but it already charged my bank account! tried uninstalling it and it's been hours since i installed it back, still the same. I'm so disa…" - Jirah Lei
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
horrible. not at all user friendly. there are better apps out there.
khulne me hi 2 ghante lagati hai....very bad app I seen ever 🤮
Hi, May i know why this app is not working in Iqoo Z5. Facing issues with login. Will u check it and update me.
talks forever to load.. hours
very bad experience. I faced a sign in error by opening. lazy developers, not fixing issues fastly
waste app can't even log in waste of time
The resolution and quality of exported photographs are subpar. Words and boxes are not fixed in their proper locations.
Requires login before use, only to be met with an unremovable watermark that you can remove with buying premium. Don't waste your time with this app.
it always reduces the photo quality
I want my stolen money back. I chose Maya as my primary payment method subscription for your app, but suddenly I got notified that my gcash was used to buy your subscription. Please fix that issue for me and I am going to request a refund on google or I will sue. I was liking the app tho but I didn't liked it anymore when it automatically charges me on other online card where I didn't even put it as my primary
even the most basic service has watermark that could be removed if you pay.
After 6 years I'm changing my review. It's a great app to make high-end Instagram stories. But even though I already gave them 5 stars and even though I pay for an annual subscription, after EVERY. SINGLE. SAVE PHOTO a pop-up appears on my phone for either A) Signing up for their commercial subscription (Ummm, I already pay to own you and I don't have a business? Leave me alone) or B) Rate us. Which I did 6 years ago! Thanks to all the nagging they now get one star. So so so so so annoying.
When using this app, it auto darkens your photo even though the filter is off. It doesnt use the original colour of the photo. The picture seems less sharp/soft too.
Maha ghatia app
What’s going on with this app? It’s just endless bugs and issues. I deleted it three years ago because it kept getting worse every year. Today I decided to give it another try, but now it requires an account just to use it. And even after creating one, the app doesn’t open or respond at all, nothing happens! It’s gotten even worse than before. Honestly, even one star feels too generous
not enough creative choices for stories
i paid for the unfold plus and i can't even use a single template, keeps saying that I should subscribe but it already charged my bank account! tried uninstalling it and it's been hours since i installed it back, still the same. I'm so disappointed with this app.
Can no longer login even after reinstalling, restarting phone etc. Continuously receive Server Error.
paid
can't sign in... what happened to this app?
needs account, thats a nope
Give me back my money!!!!! Horrible subscription process. Deducted an amount for the subscription but the account is still a free one. Never use this account. It's a scam.
It keeps trying to charge my card $19.99 without my permission, but I deleted the app from my phone a long time ago. Don't use this app, otherwise your card will be charged from time to time. (After deleting it, it keeps trying to withdraw money.)
no indian theme template available
Not informing users to debit the subscriptions after free trial and auto charge my account without having consent. it's like more of a fraud. not a good idea to have it installed.
I paid for a year and the app is not even working
I paid yearly, but no access. Waste of money.
Keeps crashing mid-editing
I've been using this app for years, even have an annual subscription and it saddens me that I might have to let it go if this issue doesn't get fixed. Whenever I layout a story, especially after importing images, it starts to lag so, so bad that it's almost unusable. And no, it's not my storage or my phone's problem, I even troubleshooted it, but nothing happened.
I recently changed my phone and I cannot log in on my Samsung Galaxy S26 Ultra. Tired troubleshooting (clear cache, reinstalled, etc) but I keep getting a "server error" prompt. Please help. Thank you!
Freezes, won't load. Half the time, the biosite tab won't load at all. And when it does load, it won't let me update - I hit the 'Update' button and I get an error message saying it can't be updated. I often end up having to update on the Web browser, but then what's the point in having an app?
even after subscribing it is not allowing me to remove the unfold watermark and asking to subscribe again. please fix the issue whatever it is otherwise it's a waste of money
Good Bye this app hasn't been working properly for a few years now out with the old in with the new
Don't purchase! Used the free version this app for a couple of years. When I decided to purchase, not only does it regularly crash, but it regularly does not give me access to Pro. However, the function to purchase something always seems to work. Buyer beware.
this app auto deduct payment from my wallet which I really need the money. i hope you consider refunding it
Sentiment summary
68%
Positive (4-5★)
7%
Neutral (3★)
25%
Negative (1-2★)