Review Insights · Google Play
UNIQLO AU
UNIQLO CO., LTD. · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
20 negative reviews mention this · 44% of all complaints
★★★★★ "the app is much better, but the forced updates are really annoying. one of these days I'm going to lose it and uninstall the app. Uniqlo is just not that important to me" - Anonymous User
2
"keeps"
6 negative reviews mention this · 13% of all complaints
★★★★★ "App keeps asking me to update even after dowloading. Pretty useless" - Vic
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the app is much better, but the forced updates are really annoying. one of these days I'm going to lose it and uninstall the app. Uniqlo is just not that important to me
App keeps asking me to update even after dowloading. Pretty useless
Demands update, then won't open the link.
new update made app fail to launch all the time, app is completely dead
for their place in the market and the money they make, this app is genuinely awful
Lol. Said I have to update the app. I update the app. App still says I have to update the app.
updated but won't open, keeps telling me I need to update
It asked me to update the app, which I did, but it still shows me the "please update" page. This page just contains my membership number and nothing else so I, essentially, cannot do anything with the app. Pls fix.
said i needed to fo update so i did. opened the app, it still says i need to update but now theres no update option. just open. app is broken.
asked to update, after update, keeps asking me to update....what nonsense. store staff can't assist, don't know if items can be added retrospectively
not sure how this app is rated so highly. was stuck on the update screen so I updated the app. then after the update, it was still stuck there so I cleared the cache. didnt work. so I deleted all app data... we got somewhere so I started sign up/login process. I am trying to login but it can't recognise my credentials. so I reset password successfully. now I go in to login with new password AND IT STILL CANNOT RECOGNISE MY PASSWORD EVEN THO I HAVE RESET IT. FRUSTRATING. Horrible worst app.
did the update and it won't show me anything else besides the customer number ....
won't update
new update on the app only shows your membership barcode and no other parts of the account
Have repeatedly tried to install the update, it just keeps trying. Can't shop without it so can't shop uniqlo now! Yes, trying again, 19/11/25. Same story. Can't shop on the app again.
not responding
keeps freezing can't even get into the app
Just installed latest update app, clicked "open" and a notice appears telling me to update the app. It just kept repeating that cycle and not opening.
Too many notifications. I got seven in the past 24 hours. Why does an app for a clothing store need to push out SEVEN notifications within a 24-hour time frame?
23 September 2025. What did you do to this app? It is horrible to browse product on. Click Home Mens, all you get are full screen images of 1 product. Where's the list of products. Terrible. You ruined it Uniqlo. EDIT: Found it. Menu > Mens. UX/UI is lacking again due to UNIQLO needing the FULL screen, single item, images on Home button. Rediculous!
unable to open the app after the last update.
I've been using this app for years, I got an app update today, now all my wish list is empty, what happened?
My wishlist has been emptied after the update. The newest version is not as distinct as the previous one.
so. many. notifications.
did not get voucher
The new app is unintuitive and unusable. Great example of breaking things that work perfectly well.
The website said new app joiners get $10 coupon but I didn't.
crapy app design. made it so hard to look for something. I was gonna buy some new clothes but the app makes it impossible. not gonna spend time on this sheet.
I've been trying to pay for my cart load of purchases for two days now. The website does not work so I installed the app and that doesn't work either. It's impossible to pay using the PayPal option - the app will not recognise the payment or complete the purchase. I really wanted to buy from Uniqlo but neither the app nor the website will let me, so I now have to look elsewhere for what I wanted.
poor interface very glitchy
search function doesn't work
I don't like the interface of the new app, difficult to navigate. I don't like the text over the images, not very accessible
You can't shop using the new version of the app. It's a lot of picture & keyword searches. Use website to shop & the app for your membership code. Disappointing
Dodgy deals, rude staff
The app is not a user friendly and it has too many lags and it is not a smooth experience. Company must works on the app. Which needs to be smooth, user friendly.
I don't really see a strong purpose for this app. there are zero membership benefits besides the initial $5 when you sign up.
Website updates is stuffing up my access. I change my password then I cannot login. Why do you insist we change our passwords when you update your website
Keeps saying to update even though I have. Even restarted the phone. but it keeps going through a endless loop of sending me to Google Play and error message...
ઙ ઉપલબ્ધ ઝઘો ઝ જઈ જઓઔતફઞડ'
hard to navigate as there's too many sub categories and tabs. somehow it switched between the app and browser so I have to add items to cart again to buy on the app.
it's really annoying that it isn't easier to select a category..
The new UI is so confusing and hard to use. 10 clicks in and I can't get to a list of tshirts etc that actually shows prices and stock. I don't want a magazine, I just want to buy some staples and get out again. You've introduced unnecessary complexity for users by trying to be fancy, but it's just frustrating. Bring back the old nav header, I feel lost. *** We can't spend money when we feel lost! ***
first time customer, very slow app, took several attempts to check out. H&M so much easier.
The new UI is much harder to use than the old one. The new one is more visual and representive of the brand direction, but because of this, it has much less conventional features. I'd say I've bought a lot less with the new layout. Which is good for my wallet I suppose. eg. clicking womens, I expect to see all womens clothes like other apps do, and not need to click "all dresses" twice. Clicking "back" for me takes me back to home instead of the last page.
New update is horrible to navigate and browse
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)