Review Insights · Google Play
Universal Studios Japan
NBCUniversal Media, LLC · 1,896 ratings · ★ 2.7
2.7
★★★★★
1,896 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
24 negative reviews mention this · 35% of all complaints
★★★★★ "bad experience unable to get e-tickets through the app even I register my tickets and I am at the park" - maria salas
2
"park"
13 negative reviews mention this · 19% of all complaints
★★★★★ "bad experience unable to get e-tickets through the app even I register my tickets and I am at the park" - maria salas
3
"timed"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible app and user interface. Horrendous ticketing system too. Getting a timed entry ticket feels like a chore." - Akash G
4
"entry"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible app and user interface. Horrendous ticketing system too. Getting a timed entry ticket feels like a chore." - Akash G
5
"timed entry"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Terrible app and user interface. Horrendous ticketing system too. Getting a timed entry ticket feels like a chore." - Akash G
6
"work"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Doesn't work for the mario world tickets, simple as that" - noneofyourbusiness
7
"doesn"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Doesn't work for the mario world tickets, simple as that" - noneofyourbusiness
8
"world"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Doesn't work for the mario world tickets, simple as that" - noneofyourbusiness
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
terrible! staff were very rude & unhelpful, which was a shock as not typical of their culture! totally ruined my birthday 😔
bad experience unable to get e-tickets through the app even I register my tickets and I am at the park
vro what happend to the power up bands section is gone fix it pwease
credit card payment has a very high failure rate in this app. tickets often have to be purchased online then transferred to the app. good luck if you want to addon something in the park. cannot do basic e-commerce
absolutely hot garbage
Over ticketed and overcrowded
Terrible app and user interface. Horrendous ticketing system too. Getting a timed entry ticket feels like a chore.
Not sure why its in Korean and theres no function to switch languages. Not user friendly at all
No English version
Doesn't work for the mario world tickets, simple as that
So badly made... I registered tickets, then no idea where to find it... and why should download an app as I just go there once??
Cannot have WiFi scanning disabled as it constantly popups with the permission request for it. With this many people in a park it sucks my battery and wastes it's resources so I really don't want to use it.
They should copy the Disneyland app, that is much easier to use, I am trying to figure it out how to show the qr from the app. Because in this app you can't buy the tickets. I do not know if I will have to show the qr from the email and then how can I do to get the time entry to the crowded places?
They should upgrade it like the Disneyland app. The international credit cards are not even accepted.
close to waste app. I believed I could use it to administer my tickets or book real cue slots. But after hours of trying I confirm this app is a complete waste of time. The only thing that I could vaguely give a positive score is the map function. After being in the park for 2-3 hours it starter showing where we were.
I was getting some notifications when I was in the park, but they didn't follow my language settings, and instead were all in Japanese. The app isn't too intuitive, took me a while to realize I can view events on the map. Yet, the worst thing was the battery drain! It consumes a lot of power even in the background, so in your Android settings force it to be put to deep sleep when in the background.
Horrible system, why not let people get what they paid for without so much trouble?
such a bad system
Keeps asking to turn on GPS to track location, and it is impossible to decline. This should be optional, no need to force it on people
What s bad joke is this the website says you can buy the Express pass in the app but this app is just the showing the website
registered qr code became invalid even I haven't used it! what's wrong !?
from my experience with how super Nintendo world is handled, i won't be returning. from a lottery system to get into places you PAID to be in and a horrible app that breaks after a single lottery attempt, meaning if you're unlucky the first time your sol as it wont let you apply to any other timeslots. if I could give this a zero rating would waste of $70.
download this app for area timed ticket. USJ "you already have a ticket". I said "I dont have any ticket". USJ "check your ticket". I said "I dont have ticket". chair got knock over. USJ "Your welcome"
Cant even download the app
Very complicated to buy tickets and access to attractions. Extremely long explanations.
Why are the express passes disabled for April and may????
Does not work well for Americans or with any American debit/credit cards. Will not operate unless GPS location is turned on and running. Stand feature just to view and purchase tickets. Limited English functionality. Anything in-depth week link to a website outside of the app. Customer service is only a "Bot/AI." Useful for wait times and to store tickets digitally on. Would not recommend this app.
App is poorly made. It doesn't account screen sizing, date at end of month? Good luck scrolling to it There are hidden elements that you have to know about, like timed entry tickets. It's clear universal wants your money and wants you to make mistakes, so that you are forced to purchase more. Also the staff at Universal hides behind a smiling face and the veil of language barrier in order to facilitate the scaming of their customers. If you are borderline, don't go to this cash grab.
今日は家族4人で映画館に行きました。シングの行列 正午に二人の子供をトイレに連れて行きましたが、家に戻ったとき、妻はまだ12時40分を待っていて、私と子供たちは外で行列していました（とても寒かったです）。電話中だった）、スタッフに尋ねると、彼女は彼らは私たちが中に入れてもいいと言った（彼らの英語はとても下手で、Google翻訳ソフトを使っていた）が、彼らは私たちの意味を誤解し、私たちがトイレに行くのだと思い込んで、私たちを行列から外させ、私たちも中に入ることになった。列の前にいたので、次のシーンに行くことさえ我们家庭四个人，今天到影城的 sing的排队，中午的时候，我带2个孩子去厕所，回来的时候，我老婆还留着里面在等1240（忘记了好像0120）,我和孩子在外面（很冷）排队，（排队是在line线）,我问工作人员，她说可以进去（她们英文很差）,用Google翻译软件）,结果搞错我们的意思，以为我们要上厕所，将我们带离排队线，而且我们排队也在前面，结果连下一场的戏也不让我们进去，连续挡我们两次。 如果英文那么差，不能沟通，最好在影城外面放不欢迎外国人。 跟她们讲理，也不处理。 服务态度太差
unable to register park passes. can't book area timed entry passes because of that. wtf is the purpose of this system if users are not able to register their passes? this seems like such an easy issue to solve for a world-class company and activity, yet it is failing.
This app is cloned. Please remove all devices from this app.
BEWARE. USJ changed the ticket price code from B to C after we already bought tickets on the official site months before for that specific date. As a result being there for rope drop was a waste of time. We spent rope drop watching everyone else go in whilst in the guest services queue, and they didn't even open those windows early to sort the mess out. Then of course they wanted more $ to change the tickets to a higher price category. Universal - we are never coming back to this or any resort
The app is not user friendly at all and hard to navigate. Cannot find your bookings or the even the restroom easily.
Worst App ever made
Won't install
This app exists solely to allow you to purchase tickets. Purchasing tickets is non-functional for many people. Don't waste your time.
Terrible park, they force you to leave everything in your bags that you can't take on some rides. Japan requires all tourists to keep passport with you at all times... It is very easy to steal things from some of their fully open lockers at some rides, i.e. you can easily lose your passport, money, phone. They will check all your pockets multiple times. * Hard to find water * queue in full sunlight because you are not allowed umbrella * not allowed glasses
The app often crashed, using too much ram in background
Could give 0 stars if I could. App is literally a UX car crash. Doesn't seem to store tickets, have to leave the app to get QR codes. Doesn't tell you what will work in the park and what not. It's just a disaster. I can see why Japan is going nowhere on terms of app development.
Awful. Does not allow me to register for timed entrance. Overly complicated after paying hundreds of dollars.
Terrible app, barely works, can't arrange timed entry tickets, tickets keep disappearing. Absolutely absurd how terrible this app is!
hot garbage compared to Disney app.
It is impossible to buy tickets from this app or the website. I have tried with visa, MasterCard... Utterly useless.
App is garbage. Can not purchase tickets thru app and can not upload QR codes Thru app.
Didn't work for timed entry, despite reinstall, and a restart it would give a error. Had to have a local friend use their copy of the app in Japanese to accept and allow reservations. Garbage app, the only thing it's good for is seeing how many rides are broken.
Fix the app
Completely useless to book timed tickets, since it doesn't display them
Lousy theme park, most games long waited and boring long winded story line Next time visit, no BYE
Can't buy tickets through the app because the field for the card holder name doesn't allow spaces. I ever tried pasting it in but even that doesn't work.
Totally horrible, it's a half-baked app with chrome-browser symbiote, their payment system don't even work, what a shame.
+ 19 more in the clipboard copy
Sentiment summary
40%
Positive (4-5★)
9%
Neutral (3★)
52%
Negative (1-2★)