Review Insights · Google Play
UP Faith & Family
UP Entertainment, LLC · 11,033 ratings · ★ 4.2
4.2
★★★★★
11,033 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
9 negative reviews mention this · 38% of all complaints
★★★★★ "well I had forgotten that I had started a subscription and I used my email and password that I always use but somehow I think that whomever put another password at any rate I opted for an email to reset password and nope I tried and tried t…" - Glenda Warwick
2
"account"
6 negative reviews mention this · 25% of all complaints
★★★★★ "we can't even get to the app. I have sent you the email used to setup account. All get is not a good email address,but I see it on pur account." - Ginger Pittman
3
"watch"
6 negative reviews mention this · 25% of all complaints
★★★★★ "paying but can't watch am being charged but can't watch" - Helen Smith
4
"cancel"
6 negative reviews mention this · 25% of all complaints
★★★★★ "been trying to cancel. everything it said to do, I did and still can't cancel when you go to the site you can't manage your account. it's a rip off . I want to CANCEL" - Tammie Milledge
5
"find"
5 negative reviews mention this · 21% of all complaints
★★★★★ "not a great selection of movies.... difficult app to find what you are looking for" - Brenda Straub
6
"charged"
4 negative reviews mention this · 17% of all complaints
★★★★★ "paying but can't watch am being charged but can't watch" - Helen Smith
7
"movies"
4 negative reviews mention this · 17% of all complaints
★★★★★ "not a great selection of movies.... difficult app to find what you are looking for" - Brenda Straub
8
"cancel subscription"
4 negative reviews mention this · 17% of all complaints
★★★★★ "can't cancel subscription.. it keeps sending me in circles and no luck never have had this much of a problem with an app." - Violeta Guajardo
9
"email"
3 negative reviews mention this · 13% of all complaints
★★★★★ "we can't even get to the app. I have sent you the email used to setup account. All get is not a good email address,but I see it on pur account." - Ginger Pittman
10
"bank"
3 negative reviews mention this · 13% of all complaints
★★★★★ "very disappointed with this app i can't cancel my subscription and haven't been able to contact anyone about this matter, and yet they keep taking the payment from my bank account 😔" - monica kelly
11
"bank account"
3 negative reviews mention this · 13% of all complaints
★★★★★ "very disappointed with this app i can't cancel my subscription and haven't been able to contact anyone about this matter, and yet they keep taking the payment from my bank account 😔" - monica kelly
12
"cannot"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Not easy to navigate. SEARCH for a series should just be a simple type the name in !! Cannot find anything to tell me what the cost is." - Theresa Kirk
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
we can't even get to the app. I have sent you the email used to setup account. All get is not a good email address,but I see it on pur account.
this app sucks
paying but can't watch am being charged but can't watch
well I had forgotten that I had started a subscription and I used my email and password that I always use but somehow I think that whomever put another password at any rate I opted for an email to reset password and nope I tried and tried to no avail. all I wanted to do was read some Bible scriptures that's it seems the devil is working hard this morning. no worries I have my Bible right here but it would be nice if ya all could look into this otherwise I just might have to uninstall.
been trying to cancel. everything it said to do, I did and still can't cancel when you go to the site you can't manage your account. it's a rip off . I want to CANCEL
no way to speak to someone other than a email that doesn't help the problem
I want to cancel my subscription
very disappointed with this app i can't cancel my subscription and haven't been able to contact anyone about this matter, and yet they keep taking the payment from my bank account 😔
All my shows are gone why
can't cancel subscription.. it keeps sending me in circles and no luck never have had this much of a problem with an app.
Not easy to navigate. SEARCH for a series should just be a simple type the name in !! Cannot find anything to tell me what the cost is.
I subscribed and it cleared my bank account but the app still says I don't have a subscription. I followed the instructions to restore my subscription and to activate my subscription but they don't work. now I'm trying to figure out how to cancel my free trial. looks like I have to call a number but I can't find the number again. this feels really scammy.
I was charged twice this month for my up subscription. Can’t find a number to locate Up customer service . I am fuming over here . Might be a good choice of movies but not to be taken for two charges in one month . Very upset customer.
I canceled this account before the end date, which is May 28th. And you charged me this morning for the monthly subscription that I cannot afford. I don't care if it is only $6. You charged my bank account when I clearly canceled it. And I have proof it is cancelled in my subscriptions.On google play! I want the money put back in my account. I canceled the subscription. You don't charge me when it clearly states on my Google Play subscriptions. That it's cancelled and ends may twenty eighth
I have a free trial with up family and faith it charged me a penny through the 7-Day trial period. I got to watch one movie and then I went to go watch another movie, and it said that I had to subscribe which I tried to and it charged me another penny. so I'm just going to cancel my subscription. only because of the fact that it's going to charge you a penny for every movie you want to see so I'm not into that
can not watch it will not let me up on roku tv
no appealing current material
I cannot delete my account cause I no longer watch up faith & family
you can't unsubscribe. Keeps billing you. I unsubscribe from it, I got confirmation and still getting Bill's. I haven't watched for months.
too to up output oyou o o
not a great selection of movies.... difficult app to find what you are looking for
should be able to manage subscription through app
disappointed that the movies being offered are no longer all family friendly. I chose this app because I didn't have to worry about whether the content or language would be inappropriate. That's no longer the case..... really? Some of the movies have nothing to do with Godly content, nor would I want to watch it with my family.
I was hoping to find some good shows and movies for teens like me, but nope. seriously, I can't find shows to watch!
Sentiment summary
80%
Positive (4-5★)
3%
Neutral (3★)
17%
Negative (1-2★)