Review Insights · Google Play
UP Faith & Family
UP Entertainment, LLC · 10,930 ratings · ★ 4.3
4.3
★★★★★
10,930 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
6 negative reviews mention this · 29% of all complaints
★★★★★ "impossible time trying to cancel subscription. infuriating." - Donna Yannazzone
2
"subscription"
6 negative reviews mention this · 29% of all complaints
★★★★★ "impossible time trying to cancel subscription. infuriating." - Donna Yannazzone
3
"issues"
4 negative reviews mention this · 19% of all complaints
★★★★★ "I jus started my free trial n already I can't login to a different device wen I need email link u don't send it so is jus a trial I'm not staying already having issues" - Elena Collazo
4
"account"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I cannot delete my account cause I no longer watch up faith & family" - Rhonda Wycoff
5
"watch"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I cannot delete my account cause I no longer watch up faith & family" - Rhonda Wycoff
6
"having"
3 negative reviews mention this · 14% of all complaints
★★★★★ "new customer here, and having a hard time. the app is freezing every 2 seconds. Did everything to try and fix it but nothing worked, please advise" - C F
7
"every"
3 negative reviews mention this · 14% of all complaints
★★★★★ "new customer here, and having a hard time. the app is freezing every 2 seconds. Did everything to try and fix it but nothing worked, please advise" - C F
8
"movies"
3 negative reviews mention this · 14% of all complaints
★★★★★ "yall took my money but I can't watch movies" - Nichelle Johnson
9
"cancel subscription"
3 negative reviews mention this · 14% of all complaints
★★★★★ "impossible time trying to cancel subscription. infuriating." - Donna Yannazzone
10
"into"
3 negative reviews mention this · 14% of all complaints
★★★★★ "can't even get into the app" - Sissy Peters
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I cannot delete my account cause I no longer watch up faith & family
you can't unsubscribe. Keeps billing you. I unsubscribe from it, I got confirmation and still getting Bill's. I haven't watched for months.
new customer here, and having a hard time. the app is freezing every 2 seconds. Did everything to try and fix it but nothing worked, please advise
yall took my money but I can't watch movies
impossible time trying to cancel subscription. infuriating.
what I didn't like is that I couldn't see the whole movie on my TV 28 min for every little box that I had to click to see the movie its ridiculous I will cancel my order
can't even get into the app
I jus started my free trial n already I can't login to a different device wen I need email link u don't send it so is jus a trial I'm not staying already having issues
I'm having issues problems with the app.
I DID NOT GIVE U PERMISSION TO MY OTHER CARDS
it stinks want let me create an account.
impossible to cancel
Not a very faithful business moto "take advantage": BEWARE-signing up it suggests signing you up for additional subscriptions which appear to be under their umbrella BUT THEY ARE NOT. When you cancel your subscription for UP it does not cancel the others. Then you go into their website/app and cancel, or so you think. To find charges on your acct when you balance at end of month. They refuse to refund because we didn't catch it right away, despite us not logging in not once to watch anything.
I have had nothing but a bad experience with this app all I want to do is try and give the right payment information so they can charge me and I can't find a way to do that please help me. they have the wrong payment information and I want to give them the right payment information what do I do
I looked through the ENTIRE kids section, barely anything about God on it. (my mom told me this was supposed to be about God mostly) I only saw about 5 things about God and they were all like 11 episodes or just movies. I would not recommend to anyone looking for something about Christianity for their kid.
Only wanted 14 day trial. I am still trying to cancel it after 2 months. Every option I try will not cancel it!
charged was unreasonable unable to cancel subscription kept taking money from my bank account causing my account to go negative. haven't even watched but a few movies.
Can not reach anyone about my log in issues
There should be an unsubscribe link from the app settings, in the manage your subscription section, but instead it directs you to "go to the web" to unsubscribe, and doesn't even provide the direct link. ill be honest, that feels scammy.
I canceled my subscription because of loading issues on my LG 4K TV, and I have unlimited high-speed internet through Xfinity. All my other apps have no issues. It's far too frustrating for me to continue.
paid for my subscription, but can't seem to be able to get into it.
Sentiment summary
81%
Positive (4-5★)
3%
Neutral (3★)
17%
Negative (1-2★)