Review Insights · Google Play
Uptrip
Lufthansa Innovation Hub · 1,207 ratings · ★ 4.0
4.0
★★★★★
1,207 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"miles"
11 negative reviews mention this · 20% of all complaints
★★★★★ "It's a disaster. I was stuck at the registration step. I signed up using Miles and More account, confirmed it via email, provided date of birth and accepted all T&C and then... I'm asked to "Finish sign-up" again and provide the same info a…" - Inna Grynova
2
"work"
11 negative reviews mention this · 20% of all complaints
★★★★★ "Does not work, cannot get into the app past the signup screen." - Christian Mehlführer
3
"login"
10 negative reviews mention this · 18% of all complaints
★★★★★ "I cannot login already 1 year. after email coming with confirmation and if you click - nothing happened. multiple writing to support giving even nor reply." - Dmitrii Prisiazhniuk
4
"email"
9 negative reviews mention this · 16% of all complaints
★★★★★ "It's a disaster. I was stuck at the registration step. I signed up using Miles and More account, confirmed it via email, provided date of birth and accepted all T&C and then... I'm asked to "Finish sign-up" again and provide the same info a…" - Inna Grynova
5
"lufthansa"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Seemy like a poorly implemented app. Lufthansa app recommends this app, signed-up with my Lufthansa Miles & More id, sign-up email link needed to be cut & paste manually (but did work), then the app gets stuck in an endless loop asking for …" - Sandokan Haus
6
"sign"
6 negative reviews mention this · 11% of all complaints
★★★★★ "It's a disaster. I was stuck at the registration step. I signed up using Miles and More account, confirmed it via email, provided date of birth and accepted all T&C and then... I'm asked to "Finish sign-up" again and provide the same info a…" - Inna Grynova
7
"loop"
6 negative reviews mention this · 11% of all complaints
★★★★★ "It's a disaster. I was stuck at the registration step. I signed up using Miles and More account, confirmed it via email, provided date of birth and accepted all T&C and then... I'm asked to "Finish sign-up" again and provide the same info a…" - Inna Grynova
8
"cannot"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Does not work, cannot get into the app past the signup screen." - Christian Mehlführer
9
"nothing"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I cannot login already 1 year. after email coming with confirmation and if you click - nothing happened. multiple writing to support giving even nor reply." - Dmitrii Prisiazhniuk
10
"doesn"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Seemy like a poorly implemented app. Lufthansa app recommends this app, signed-up with my Lufthansa Miles & More id, sign-up email link needed to be cut & paste manually (but did work), then the app gets stuck in an endless loop asking for …" - Sandokan Haus
11
"useless"
6 negative reviews mention this · 11% of all complaints
★★★★★ "The app does not work. While in the app, it keeps telling you to download the app. It is useless right now as it is an endless loop." - Kathleen Turner
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It's a disaster. I was stuck at the registration step. I signed up using Miles and More account, confirmed it via email, provided date of birth and accepted all T&C and then... I'm asked to "Finish sign-up" again and provide the same info again and again. I get in this loop and can't even start using the app :(
Does not work, cannot get into the app past the signup screen.
I could give it no stars at all if possible. Horrible app. it didn't allow me to upload any of my boarding pass. Even when I tried to upload/scan during boarding of my flight. Is this a scam app? I think so
Cant finish signup.
I completed registration, confirmed email. It took me to the page asking to download an app even though I downloaded it already. So I pressed the button "open" and it took me to confirm the email again. And that's it....
I cannot login already 1 year. after email coming with confirmation and if you click - nothing happened. multiple writing to support giving even nor reply.
No version update option on Google play, just uninstall and open (which says update needed). Poor implementation
Seemy like a poorly implemented app. Lufthansa app recommends this app, signed-up with my Lufthansa Miles & More id, sign-up email link needed to be cut & paste manually (but did work), then the app gets stuck in an endless loop asking for sign-up to be completed. Looks like the type of error caused by untested AI-generated slop .... doesn't exactly inspire a feeling of trust in apps like these.
Rewards do not work due to errors. No customer service response after months
The app does not work. While in the app, it keeps telling you to download the app. It is useless right now as it is an endless loop.
"celebrating 3 years uptrip" nothing works, this app is a disaster
it is another failure of lufthansa. full of bugs, extremely slow, constant errors
Can't even log in. Really bad UX, get stuck in an endless login loop where is asks me for my 2FA authentication code but when I go back to the app to enter it, it reverts to login main screen again so I need to start over. When finskor managing to enter the code (by starting the process with copying the code and then initiating login sequence) it simply reloads to the main mobile site suggesting I download the mobile app 🤦
app doesn't work. im unanle to log in with my Miles&More account. It just gets stuck in a loop. I got an email to sign up to take part in a competition in the app, but im unable to even log in. very buggy
Installed it several times, but it has so many bugs that I delete it after trying to make it work. I cannot add my Miles and More card number or my Travel ID, so it's useless. I changed the password three times as it didn't let me sign in. I don't understand the purpose of this app, it's simply not working.
This is a useless app. You go round in circles and are never able to log in. It’s a complete waste of time.
login with miles and more -> technical error. Do you have a test team?
I like the idea. I like to collect cards and I fly relatively often, so perfect app. But the execution... I can honestly say I have not seen such unresponsive and unintuitive app for years. Every tap is 20-40secs of waiting. Usually waiting for an error. It took me half an hour and a couple force quits after soft locks to add two flights and collect 4 cards. One flight was added twice, despite the app telling me it was not added at all. Shame.
Garbage... Like most Lufthansa apps. Can't even login to existing account. Nothing works.
the app barely works, nothing loads, when you manage to click it just freezes.
It doesn't work. I don't understand how they got 4 stars?!!!
Sign up does work, however, after receiving the confirmation email and clicking the link, it does not lead to the app. Just to the Uptrip homescreen. So never passed step 1 out of 4. It's been like this for weeks now. Uninstalling the app...
Unable to download the app. And yes, tried and checked all possible obstacles (system updates, restarting phone etc), and still nothing. Gets to 99% installation and then comes error message of unable to install.
useless
Ich kann mich nicht mehr mit dem Miles and More Account einloggen. Nachdem ich mich eingeloggt habe, komme ich nicht mehr in die App zurück.
useless and pointless app. uninstall immediately
forced updates
Got an email about this app only to find out it's some NFT thing
cannot login. the login with either miles and more or Google prompts me the error, that a user with my mail already exists. yes, it does. that's why I clicked login. not register. useless.
cannot login anymore
Doesn't work at all. Another stupid app from LH
High promise, extremely low reward. I've installed the app two days ago, did 16 flights last week, only allows me to scan one boarding pass, out of 5 legs accepts only two, and that's it. I would have expected the app to allow for all my flights to be added. Being a HON, I naturally fly a lot. The perks also are very dysmal. The idea would be wonderful, but as always with Lufthansa, it remains an idea or concept without any real life usefulness. Why these stupid limitations?
Es funktioniert gar nicht. Das Link zur Verifikation meiner Email klappt nicht. Niemand von Support antwortet auf meine Anfragen. Ich habe mein Problem ausführlich geschildert mit Screenshots. 10 Tage später fragte mich die Mitarbeiterin K., ob ich ein Diensthandy benutze. 😖
this is a joke. My miles and more account has a two factor authentication but whenever I switch from the login page to the Authenticator App the login resets. so I cannot log in...
Are those updates ever being tested? After the last one there is yet another major bug: once you get logged off it's impossible to get back in, caught in a loop of login page and email verification that then takes you to app installation, which leads you back to login...
horrible mess of irrelevant information shouting at you.
NFT nonsense
Terrible, IT made in Germany - nothing works. Try to login with your milesandmore. Takes you to a website, login, then you comeback to the app to see that you are taken back to login menu and you can repeat this process as long as you want :) So much fun!
Too complicated
sinnlos - automatischer Scan der Board Karten ohne Funktion , Buchungscodes werden nicht gefunden , obwohl diese auch bei Miles and More vorhanden und LH Flüge sind. Manuelles Nachtragen der Flüge nicht möglich, da Upload der Boardkarten nicht funktioniert. kurzum nichts funktioniert
Huge scam, made the mistake of buying new cards to get some extra points for Miles and More, just to realise it had no point.
I barely managed to install this after 3rd try, and then sign up procees started failing. So can I use this app? No. Will I want to try it again in the future? Also no. Feels like typical quality of anything Lufthansa. Just in case to avoid marginal reply: Latest Android, latest App version, 2 year old well trusted and tested smartphone
The idea for a fun and interesting app with great benefits is there. But it is extremely limited as to which airlines you can actually use. I deleted the app again right after install, and made sure to unsubscribe.
Login with Miles&More doesn't work. Unusable
The rewards are a joke. The small amount and varities of rewards are decreasing. You have to pay a fee to trade cards which is another joke.
Great until it stopped working on my Android. Well done Lufthansa, just as with Allegris...
App not compatible anymore. No warnings and now suddenly not able to collect cards. Did not expect this kind if service...
Doesn't work anymore
Received an update notice but then it says my phone is not compatible withe the new update.
Waste of time, only Lufthansa and a couple more airlines. Uninstall
+ 6 more in the clipboard copy
Sentiment summary
75%
Positive (4-5★)
4%
Neutral (3★)
21%
Negative (1-2★)