Review Insights · Google Play
Vanquis Credit Card
Vanquis Bank · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
8 negative reviews mention this · 15% of all complaints
★★★★★ "can't get on my account on the new app" - Phil pitson
2
"been"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Haven't been able to load the new app every time I request a pass code nothing happens. considering closing the account" - D Coles
3
"vanquis"
7 negative reviews mention this · 13% of all complaints
★★★★★ "utterly useless .. taken an hour each day for three days just to register ... round and round in circles! I'll pay off the total balance this month and then not bother with Vanquis any more! the old app was perfectly easy to use ... know yo…" - Lawrence
4
"email"
7 negative reviews mention this · 13% of all complaints
★★★★★ "ruddy useless. send me emails to upgrade to this for past month or 2 and it won't work after pressing get verification link to email. waste of time don't bother with these. should have read all the negative comments before using it" - G Hipkiss
5
"card"
6 negative reviews mention this · 11% of all complaints
★★★★★ "you cant use this app without them having your photo on file..A TOTAL BREECH OF DATA protection laws..NOBODY IN THEIR RIGHT MIND WOULD HAND OVER A PHOTO TO AN ONLINE BANKING APP..I WILL NOW NEVER USE THIS APP OR CARD AGAIN..i DONT CARE FOR …" - H
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't get on my account on the new app
not good
you cant use this app without them having your photo on file..A TOTAL BREECH OF DATA protection laws..NOBODY IN THEIR RIGHT MIND WOULD HAND OVER A PHOTO TO AN ONLINE BANKING APP..I WILL NOW NEVER USE THIS APP OR CARD AGAIN..i DONT CARE FOR YOUR RESPONSE we should be able to use the app WITHOUT being forced to hand over sensitive info like this. you won't get my photo + therefore I wont be able to use app..card is pointless now. DONT BE FORCED INTO THIS PEOPLE..DO NOT GIVE YOUR PHOTO.BIN APP
I dont appreciate having to upload my picture, this is not a requirement for other cards.!
I can't connect. Don't receive the text code. I have contacted support and they recommend to call a certain phone number to check my balance..Now I can't see my balance at all, because the old app doesn't work anymore.
I won't be using this app. Asking for a selfie. Managed to use the other app fine without getting fleeced.
utterly useless .. taken an hour each day for three days just to register ... round and round in circles! I'll pay off the total balance this month and then not bother with Vanquis any more! the old app was perfectly easy to use ... know your audience! btw .. still not managed to download the new version ... Appalling!!
ruddy useless. send me emails to upgrade to this for past month or 2 and it won't work after pressing get verification link to email. waste of time don't bother with these. should have read all the negative comments before using it
unable to connect
poor
it's no working this new app I can't pay my card
cannot get in keeps going back
awfull can't even log o to make payment old app back please
Total Nonsense Having To Re-register For An App That You Already Registered For It Doesn't Matter Even If It Was Five Years You Should Not Have To Re-register (It's Already Got My Details, Phone Number, Email, Residential Address) Having To Input Everything And All These Passcodes Not One But Three Passcodes, At One Point I Thought This App Was Going Ask Me For My Inside Leg Measurements And What Sex I Was...And To Cap It All Just Towards The End It's Asking For A Selfie...Total Nonsense...
cannot use this. impossible to register.
Cant get into app, strange as i was in the old one. Pity you dont just pass it over
says i must be a vanquis credit card holder and to apply for a card, which I already have. New app is rubbish!!!!
can't log in o
poor I cannot get on it
I have tried your new app. Have been trying to pay money. No success, no doubt I will be in default because of it.
New app forcing customers to use biometric systems and upload a selfie. I refused, and immediately removed this new version. I've been a customer for over 10 years, passed all security and verification checks back then. Now getting persistent texts and emails to move to the new app. Well,No! Since opted for monthly paper statements, and if this fiasco continues, I'll be paying the bill at the post office, and if that's still not good enough, I shall close my account.
won't let me login
can't use won't let me use it
Not acceptable that face ID is the only mode of verification. Raised this with them and given inaccurate information on the topic. Now the old one is being retired and I have no app to use
very worst
This new app is very frustrating! I've been trying to log in since the new update and it won't send me the link via sms to complete the new set up! I've called vanquis and they said give it a week and things will be working! why did you change the old app in the first place? it wasn't broken, THIS ONE IS USELESS!!!!!!
cant receive my code to set up the new app
cannot connect
rubbish it says confirm email then I get nothing
can't get it. app don't work.what was wrong with old app that actually worked.
it will not load and sayes it can't find the app
had trouble switching over to new app, phoned support team done everything I was told to do still nothing won't recognize my email phoned vanquis to check they got email right yes, got email right still nothing, so now I have got to phone vanquis to make payments, there was absolutely nothing wrong with the old app once I have payed what is left on my account I will be closing account
does not send text therefore will not work thoroughly unimpressed
I don't want the face recognition log in, no other app makes this mandatory.
I have been trying to download new app but as I am 87 yrs old and not very good with technology I am unable to get new app I have been with you for almost 29yrs and if I can't have new app I will have tocancel the account⁹
once you open this app it requires your email then sends a link for you to open, then you get a message that the app is not found! but you have just clicked the link on the same device!
Why do I have to go through with logging on when I've already done it
upload a selfie? No thanks. This is the end of online access for my vanquish card. I won't be complying with this.
can't even get the link to set up says it sent but waited over a month and have contacted the app support but they just say the same thing. ive tried uninstalling ive re sent the link on numerous occasions. ive replied to the emails when the suggestions have come in gave the list back am I on wifi,what phone etc etc and still no access link email address is correct as I get emails when my payment due every month so it works just not this app. now I have no access to any of the account...
Biometrics required which i wont be doing the old app is better as it didn't require this and will be leaving vanquis once paid off which is a shame been with them many years
apps useless, keeps taking me continually through the login process asking for the same details over and over and over again. also keeps saying my passkey is wrong forcing me to reset, then says the confirmation passkey is wrong. and this is after they say they've sorted out the bugs. Bring back the old app at least that worked!!!!!
think need update cant log in something went wrong please try again
The experience I am having is really stressful, I am being charged with what I have not get. When I rang them they told me that the app was faulty I should reset it and told me that I should not worried. Since then the app still the same , it is increasing my anxiety and causing more stress. I regret signing for this credit cards. I feel being scammed.
it wont let me on
keep trying to download it don't know how to do it i am 82 years old why keep changing things
cannot access the app
absolutely wrecked my account. can no longer verify purchases through this app so has made the card no longer usable online. vanquis customer service are clueless
really, if its not broke don't fix it, lot of truth in that
need to see my isa at a glance, this is only for a credit card which i dont want
After I phoned on 28/032026 to close the credit account, I've been told that the account will close after the last statement on 06/04/2026. Almost a month after, on my credit report the account was showing still open. Now, to have the credit improved means that Vanquis will close the account and report it as such and that, can take up to five weeks. 4 out of 5 of those weeks already past with no result. Shame!
+ 4 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)