Review Insights · Google Play
Veo - Shared Electric Vehicles
VeoRide · 13,475 ratings · ★ 4.7
4.7
★★★★★
13,475 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scooters"
6 negative reviews mention this · 18% of all complaints
★★★★★ "not enough scooters" - Matthew Albertson
2
"bikes"
6 negative reviews mention this · 18% of all complaints
★★★★★ "glitchy, poor quality of bikes, unhelpful customer service" - Tarrah Crooks
3
"lime"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Their prices are overpriced for it being a scooter and there are no time passes like on lime" - Juan Munguia
4
"money"
5 negative reviews mention this · 15% of all complaints
★★★★★ "They are new to Denver and they do not allow reservations, but our city decided that they are the only operator worthy of their money, so it is unfortunate we are now stuck with a company who does not offer reservations. There's nothing mor…" - Melissa Dubinsky
5
"work"
4 negative reviews mention this · 12% of all complaints
★★★★★ "when you try to use the code they send you it doesn't work and freeze your account. Support is completely useless and says its my fault" - Vongola Primo
6
"scooter"
4 negative reviews mention this · 12% of all complaints
★★★★★ "not enough scooters" - Matthew Albertson
7
"customer"
4 negative reviews mention this · 12% of all complaints
★★★★★ "glitchy, poor quality of bikes, unhelpful customer service" - Tarrah Crooks
8
"company"
4 negative reviews mention this · 12% of all complaints
★★★★★ "They are new to Denver and they do not allow reservations, but our city decided that they are the only operator worthy of their money, so it is unfortunate we are now stuck with a company who does not offer reservations. There's nothing mor…" - Melissa Dubinsky
9
"bike"
4 negative reviews mention this · 12% of all complaints
★★★★★ "glitchy, poor quality of bikes, unhelpful customer service" - Tarrah Crooks
10
"ride"
4 negative reviews mention this · 12% of all complaints
★★★★★ "bike shuts off randomly will only work via pedals.. 10$ charge everytime you pause and restart a ride, very bait and switch deceiving charges.. will never ride again" - Brady B
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
when you try to use the code they send you it doesn't work and freeze your account. Support is completely useless and says its my fault
Their prices are overpriced for it being a scooter and there are no time passes like on lime
Lime is and was a better scooter rental.
glitchy, poor quality of bikes, unhelpful customer service
Went to five different vehicles and they all needed charging. Why are the vehicles not being charged?
app is buggy as hell lime app was better also not enough scooters in denver around parker yet.
glitchy unusable app, and there's no scooters anywhere
They are new to Denver and they do not allow reservations, but our city decided that they are the only operator worthy of their money, so it is unfortunate we are now stuck with a company who does not offer reservations. There's nothing more disappointing than walking four blocks just to find someone walking up to take the same scooter you were going for. also, I've already noticed they only leave scooters downtown but nowhere over on the east side of Denver.
imagine scanning your ID everyday to drive a car and snapping a photo of your car every time to park. cracked, soggy seats, rear fender is useless against backsplash. my bum n back are wetter than Bonnie 🔵's after a spin with veo. and I've ridden 1000's of em! 💦 can proper maintenance be included in the bike share ecosystem? we're left with broken bells, wobbly or flat tires and broken cranks. barely functioning bikes seem like a blessing as I play musical chairs finding a working bicycle.
Santa Monica is why we can't have decent scooters like lime and the others and were forced to use this garbage company. The reviews that are on here are completely fake profiles. They haven't had a actual good review from a customer in over 5 years.
a challenge to find one without issues,and never credited back anything when reporting legitimate problems with then bikes
DO NOT DOWNLOAD THIS APP YOU MAY GET STRANDED! I was a frequent customer of Veo for 6 months of Hartford, CT. I rented a Veo Bike in Washington DC. I wasnt notified that I entered a restricted area by the Capitol building and the scooter shut off and would not turn back on. By request of Veo I was forced to push it to a stall a half mile. Because I didnt want to push THEIR heavy bike, they wouldnt cancel the trip, after sending an email to do so, and charged me $60 without refund. 0/10 service!
garbage waste of time. would use lime instead
It still needs a lot of improvements.
bike shuts off randomly will only work via pedals.. 10$ charge everytime you pause and restart a ride, very bait and switch deceiving charges.. will never ride again
This app used to be a good app until the money i deposited in my wallet mysteriously disappeared. I request that you look into this situation.
app shuts down too early, canceled my ride to switch and left stranded at 11pm
I don't know how to recharge it it didn't give the instructions so I was riding slow and I'll spending my money I need to fix that
Requires ID scan. Not using if I have to add my ID to someones list.
I tried logging into my account with the code sent to me, but the app keeps saying the code I entered is either invalid or expired 😑 I've tried can a new code several times now and get the same thing. I also uninstalled and reinstalled the app.
They'll round up for every ride. 5 minutes 1 second is 6 minutes they'll charge you for. These guys are actively overcharging and stealing from people. Selfish greed on display here.
bikes don't work. customer service is trash edit: I did reach out to support and they declined to help since.
vehicles break down mid use, creating an EXTREME safety risk. this company WILL get someone killed, only a matter of time
its scam. not worthiness tried it.was late for work. it didn't goto my location. I had to spend 3 min walking it back to end my ride.
I paid 20$ for 2 rides and didn't even move from where I was because the thing was broke asl!!! tried two times with different devices and the same happened in both of them. What a waste of money.
rented 4 bikes for Santa monica pier. the whole beach front is set to a slow zone... you can't go faster than a couple mph in the bike lane.. ridiculous
a literal scam. most of the bikes are broken. the worst I've ever experienced.
EDIT:FU 1 YEAR LATER NO EQUIPMENT. I used to have a choice of which company to use, but this company kicked four competitors out of my city and failed to provide any equipment to the city. I'm late for the sporting event and I have to walk 2 miles because this company is supposed to have equipment in the city and it doesn't. I want choice I want my city to get rid of Veo. Very inconvenient, Even if they do get it together and finally provide equipment, I can only use it at dock.
not enough scooters
not that good something was wrong with it
I've used it two times. Both times the tire was flat or almost flat and the battery died within a few minutes. There should be a way to check the battery before renting.
New update came out and suddenly I can't sign in anymore
hmwasted the first 14 minutes and money finding scooters that actually worked gonna try and dispute the charges but once we got rollin it was nice.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)