Review Insights · Google Play
Vert: Run & Trailrunning Coach
Vert Run Inc · 262 ratings · ★ 4.0
4.0
★★★★★
262 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"training"
9 negative reviews mention this · 41% of all complaints
★★★★★ "As soon as I signed up and I have started my free trial I went to my training plan and they automatically scheduled my long run on a day I can't actually do it. This has already wasted my time to even see if this app is worth it. No option …" - Born This Way
2
"plan"
6 negative reviews mention this · 27% of all complaints
★★★★★ "As soon as I signed up and I have started my free trial I went to my training plan and they automatically scheduled my long run on a day I can't actually do it. This has already wasted my time to even see if this app is worth it. No option …" - Born This Way
3
"free"
5 negative reviews mention this · 23% of all complaints
★★★★★ "As soon as I signed up and I have started my free trial I went to my training plan and they automatically scheduled my long run on a day I can't actually do it. This has already wasted my time to even see if this app is worth it. No option …" - Born This Way
4
"start"
5 negative reviews mention this · 23% of all complaints
★★★★★ "As soon as I signed up and I have started my free trial I went to my training plan and they automatically scheduled my long run on a day I can't actually do it. This has already wasted my time to even see if this app is worth it. No option …" - Born This Way
5
"coach"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Avoid. Pros: Links with my Garmin. The plan overall seems solid. It adjusts a bit when needed. Cons: The app is not optimised at all. Runs very slow and is a little big buggy. It doesn't really give any feedback on how you are doing. The Co…" - Liam Humphrey
6
"plans"
4 negative reviews mention this · 18% of all complaints
★★★★★ "The application currently presents a suboptimal user experience, particularly concerning customization options and personalized modifications. Furthermore, the integration with connected devices, such as Garmin watches, appears to be defici…" - Neeraj Tyagi
7
"crashes"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Does its job, but way too many bugs on Android! For example: - the bottom bar sometimes is frozen - same for controls at the top - sudden crashes when opening the chat - chat notifications don't redirect to the chat This causes a very bad U…" - Lorenzo Affetti
8
"training plan"
3 negative reviews mention this · 14% of all complaints
★★★★★ "As soon as I signed up and I have started my free trial I went to my training plan and they automatically scheduled my long run on a day I can't actually do it. This has already wasted my time to even see if this app is worth it. No option …" - Born This Way
9
"experience"
3 negative reviews mention this · 14% of all complaints
★★★★★ "One of the worst apps I had the unpleasant experience of using, with many problems and bad customer service Highly unrecommended" - yossi david
10
"garmin"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Avoid. Pros: Links with my Garmin. The plan overall seems solid. It adjusts a bit when needed. Cons: The app is not optimised at all. Runs very slow and is a little big buggy. It doesn't really give any feedback on how you are doing. The Co…" - Liam Humphrey
11
"training plans"
3 negative reviews mention this · 14% of all complaints
★★★★★ "The application currently presents a suboptimal user experience, particularly concerning customization options and personalized modifications. Furthermore, the integration with connected devices, such as Garmin watches, appears to be defici…" - Neeraj Tyagi
12
"coaching"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I have tried this app and it's plans/coaching for over a year now and it has not been a good experience. other than the terrible bugs it has, the coaching is non existent and the plans are cookie cutter and uneventful. both races I trained …" - Benny Chavez
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
As soon as I signed up and I have started my free trial I went to my training plan and they automatically scheduled my long run on a day I can't actually do it. This has already wasted my time to even see if this app is worth it. No option to change the schedule to work for me. Not a great start. Then they make it terrible to cancel...
One of the worst apps I had the unpleasant experience of using, with many problems and bad customer service Highly unrecommended
Avoid. Pros: Links with my Garmin. The plan overall seems solid. It adjusts a bit when needed. Cons: The app is not optimised at all. Runs very slow and is a little big buggy. It doesn't really give any feedback on how you are doing. The Coaches were slow to reply. Worst thing is that I paid for the Yearly Pro License and it came with being able to talk to your coach (although with a delay), but they have taken that away from the Yearly Pro License, which was my major reason to get it.
Lots of good ideas in there, but the execution of them is poor. The app is, unfortunately, really buggy with poor UX and UI.
I have tried this app and it's plans/coaching for over a year now and it has not been a good experience. other than the terrible bugs it has, the coaching is non existent and the plans are cookie cutter and uneventful. both races I trained for using this app have left me not feeling confident in my preparation. the "weekly" coaching is more like every other month coaching and it is generic check ins that don't recieve responses for weeks at a time. unimpressed and unhelpful with this app.
With a Pixel phone the app got slower and slower until it is not loading anymore. There is no way for me to see the planned training session, even if I am a subscribed user.
App crashes when trying to navigate around it. Email to support has been ignored for 5 days so far. Really wanted this to be good, but it isn't 😞
First time using app. Tracked only 1km of my 5km. No way of going back to see which stretch etc. Going to use strava bye 👋🏼
I paid for a coach, even though I'm completing a free program. For 25.00 a month I'm supposed to get a "Includes weekly real human coach support". My coach introduced himself and asked me to do the same. I waited two full weeks without a response before emailing the app owners. In the mean time I reviewed the thread where others were asking questions, and adding that their coach is not responding. 2 emails I got a response asking how often the coach should respond. Use the FREE not the coaching!
No real coaching, and app performance has gotten worse with each version. If you send a real detailed message to your so called coach you get crickets. Stupid of me to think this could substitute a real coach. A coaching audio book turned out far more helpful and I own that now. Rip Off!
Doesn't allow me to start a training program. Regardless of whether it is free or not, it throws me out of the app and doesn't update the training program
There is absolutely nothing free in the app, which is a shame, considering all training plans for free found everywhere. Letalone the KILLER prices on each plan. Very dissapointing!
App crashes when signing up for a plan, and won't allow you to scroll through weeks on a training plan.
After answering all the questions to start my first challenge, app crashes. Happened three times in a row. So I uninstalled it.
App keeps crashing when trying to start a training plan.
Do not sign up. Coaches don't pay attention to you at all. Answers are always generic. Training plans are cookie cutter. It's a scam
a painfully slow app on Android. almost unusable.
The application currently presents a suboptimal user experience, particularly concerning customization options and personalized modifications. Furthermore, the integration with connected devices, such as Garmin watches, appears to be deficient in providing up-to-date training status. The training plans lack adaptability, failing to dynamically adjust based on current performance metrics and historical data. The primary focus seems to be directed towards the Coach Pro feature.
Does its job, but way too many bugs on Android! For example: - the bottom bar sometimes is frozen - same for controls at the top - sudden crashes when opening the chat - chat notifications don't redirect to the chat This causes a very bad UX as you find yourself clicking something, then closing the app, re-opening and retrying
I came back to this app to see if it had improved for the Google Pixel. It hasnt. It won't allow to connect to my Garmin as it always encounters an error during the log on stage when authorizing. It always signs me out also. Can't start and use the app as most other. Always have to manually log in. Great potential and still used some of the videos but cant use the app as intended. It also doesnt have a function to delete my account.
The free training programs look okay, but the app has a lot of bugs at the free level so I'm not willing to pay anything. I cannot connect to any devices/accounts, including Strava. The free version is extremely limited and honestly not worth downloading.
Keeps crashing whenever I get to the bit after selecting my plan then filling in details so becer get to see the program
Sentiment summary
72%
Positive (4-5★)
7%
Neutral (3★)
21%
Negative (1-2★)