Review Insights · Google Play
Virgin Atlantic
Virgin Atlantic · 252 ratings · ★ 4.1
4.1
★★★★★
252 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"unable"
4 negative reviews mention this · 24% of all complaints
★★★★★ "App is unable to log in (Android). Keeps saying something went wrong." - Bhavin Manek
2
"virgin"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Impossible to book anything with this app or the website. Virgin is stuck in the 1990s apparently" - KJ Istok
3
"keeps"
3 negative reviews mention this · 18% of all complaints
★★★★★ "keeps asking me to download it again!" - Caroline P
4
"upgrade"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Unable to upgrade on Samsung Tablet? What's going on Virgin. You state my app needs to be upgraded, but no option to install on my Samsung Tablet running Android V10. Don't you want the business?" - philip livingstone
5
"install"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Unable to upgrade on Samsung Tablet? What's going on Virgin. You state my app needs to be upgraded, but no option to install on my Samsung Tablet running Android V10. Don't you want the business?" - philip livingstone
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
such a poor app can't even add your flights into your calendar all looks and no brains this one
I keep pushing continue after I push all the information and it won't process my application. when you put your birthday in you have to skip over one date. for example my birthday is on the 14th. I have to hit the 15th in order to make it work
one month later: same problem. it's rejecting login when same password and account number are used on both mobile and PC browsers just fine
App is unable to log in (Android). Keeps saying something went wrong.
Updated the app to this one as it said to do- now it cannot find my booking and I'm unable to view it or use the app to change anything - so annoying please sort the glitch !
Keeps glitching about document checklist and food selection with errors like "Sorry about that. It looks like we’re having some tech issues with our meal ordering system." or "Sorry. Something went wrong there and your information was not submitted successfully, please try again. If the problem persists don't worry you can do this at the airport before you travel." Even though my documents were filled and I was able to fly out, but somehow the return flight it says my documents were missing.
Impossible to book anything with this app or the website. Virgin is stuck in the 1990s apparently
Unable to upgrade on Samsung Tablet? What's going on Virgin. You state my app needs to be upgraded, but no option to install on my Samsung Tablet running Android V10. Don't you want the business?
I can not install this app on my phone.
cant book flights
the icon doesn't appear in my apps so I have to reinstall it every time. Disastrous app upgrade!
doesn't work with my samsung S8
Does not install on my phone. I am using latest Andriod version. Shocked at how poor the developers at Virgin Atlantic are.
Unable to complete a simple operation - looking up a booking; after the upgrade. Come on Virgin Atlantic IT - You can do better!
keeps asking me to download it again!
where has the widget gone?
Not as good as before The previous app was easier and more clear than this present app.
Sentiment summary
78%
Positive (4-5★)
1%
Neutral (3★)
21%
Negative (1-2★)