Review Insights · Google Play
Virgin Australia
Virgin Australia Holdings Pty Limited · 20,514 ratings · ★ 4.6
4.6
★★★★★
20,514 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"seat"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Waste of time app. Unable to make seat changes, unable to upgrade with points, keeps trying to open the velocity app. Very little useful functionality now, everything has to go through the nohelp call centre. the whats new list as of 23 03 …" - D M
2
"seats"
4 negative reviews mention this · 11% of all complaints
★★★★★ "can't look for seats or tickets as I paid in a different currency don't know why I can't pay for these separately in the local currency. I have to go old school and call them" - Steve Saville
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
cannot complete domestic check in despite updating app
worst airline don't give visa to india
Can't log in, no issues logging in via website
Login only works 30% of the time
clunky as hell
Waste of time app. Unable to make seat changes, unable to upgrade with points, keeps trying to open the velocity app. Very little useful functionality now, everything has to go through the nohelp call centre. the whats new list as of 23 03 26 says all of this is supposed to be active.
comical
can't use the App with group bookings, disappointed, need to uninstall the app to then see the booking in browser as it trys to revert back to the app.
I keep getting a message not supported and I can't open it
keeps saying i need to update then won't let me
dysfunctional,got an email to book flights with specials and promo things ,took 3 hours to get into the app, Virgin not responding, time out, e r for try again messages. not good.
The most important part of this app, at least for me, is the part which allows me to view and manage my bookings and to access my digital boarding pass. Unfortunately, this part of the app has been broken on at least the last and current version of the app, and no trips information can be viewed in-app. What's the point of a flights app if you can't view your flights?
I cannot install this -it gets to 50% and no further. I've unistalled, restarted my phone, and still nothing more. It isn't an old phone.
Now it costs extra to sit in the entire front half of the plane? In a normal economy seat? "Preferred"??!? How about you try harder NOT to add scam pricing to our lives.
nothing works on app or website, anything you click on goes to a blank screen. Honestly how are you still flying
why is there 3 apps? one for booking, one for FF and one for entertainment?
since December update, can't select seat prior to check-in. Now another month had past, still can't select seat prior to check-in. Worst "update" ever.
site doesnt work properly
charged me twice for seat selection
my app continually logs me out forcing me to re log in frequently
if I could rate 0 I would the fact that you have to pay for a row 25 seat is insane
App logged me out 2 days after I logged in. really?
seats are very difficult to organise.
Annoying new update. monthly I fly on a charter and since the update I can't select my seat this is such a pain knowing since the update I can't select seats meaning I'm in the middle everytime. wish they can allow me to select a seat it's only me not anyone else.
I paid my lounge renewal a full month before it was due. Why, nearly 3 weeks later, does the app still not show the new expiry date ? Neither the Virgin nor the Velocity app will work if I disable tracking. Why do they need to track what I do? 2000 tracking attempts in a short space of time. That's verging on criminal invasion of privacy.
virgin app should work on virgin flights
More expensive prices shown compared to the website for the same flight at the same time.
constant log in issues, over and over.. painful
keeps me going in circles. logs out then requests me to log in again on next page
can't save passes to Google wallet (error at bottom says "currently unavailable")
rubbish , even the Jetstar app is easier to use , also why $300 more expensive to fly to Bali than Jetstar
can't look for seats or tickets as I paid in a different currency don't know why I can't pay for these separately in the local currency. I have to go old school and call them
text overlaps in this app and is difficult to read.
The site could be alot easier to navigate. Families should have the ability to bock book seats
technical problems 🤷♀️
Sentiment summary
88%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)