Review Insights · Google Play
Visa Airport Companion
DragonPass Company Limited · 287,355 ratings · ★ 4.8
4.8
★★★★★
287,355 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"days"
4 negative reviews mention this · 18% of all complaints
★★★★★ "I am having problems signing in on my new phone. I sent a request for help and was told I would have a response in one business day. I have repeated the request 4 days in a row and now it is six business days and no response there is a work…" - Leister “Rob Blake” Blake
2
"access"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Useful lounge benefits, but the card management system needs improvement. I accidentally removed a valid card and was later unable to add it back, permanently losing access to the benefits. Many banking apps allow customers to re-add cards …" - Yaqoob Alwaili
3
"supported"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Why andriod 10 is no more supported Do i have to buy. New phone to enjoy app services!!!! Very unsatisfied, 🤔" - Dr.Ahmed Yahia
4
"phone"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Why andriod 10 is no more supported Do i have to buy. New phone to enjoy app services!!!! Very unsatisfied, 🤔" - Dr.Ahmed Yahia
5
"know"
3 negative reviews mention this · 14% of all complaints
★★★★★ "you cannot write a complain/feedback form regarding your entitlements under CONTACT form! that's what it is not working; don't get me solution tgat you know they won't work!" - Alex Szabo
6
"cards"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Cards issued in Poland are not supported" - Marek
7
"lounge"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Useful lounge benefits, but the card management system needs improvement. I accidentally removed a valid card and was later unable to add it back, permanently losing access to the benefits. Many banking apps allow customers to re-add cards …" - Yaqoob Alwaili
8
"card"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Cards issued in Poland are not supported" - Marek
9
"later"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Useful lounge benefits, but the card management system needs improvement. I accidentally removed a valid card and was later unable to add it back, permanently losing access to the benefits. Many banking apps allow customers to re-add cards …" - Yaqoob Alwaili
10
"experience"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Useful lounge benefits, but the card management system needs improvement. I accidentally removed a valid card and was later unable to add it back, permanently losing access to the benefits. Many banking apps allow customers to re-add cards …" - Yaqoob Alwaili
11
"visa"
3 negative reviews mention this · 14% of all complaints
★★★★★ "complimentaryThe Dragonpass "Validation Trap": A Warning to Premium Travelers The Failure: When challenged, I was passed through a completely fragmented support chain (Jesca, Mota, and Rhoni). Instead of taking accountability for a flawed u…" - Hurt Heart
12
"without"
3 negative reviews mention this · 14% of all complaints
★★★★★ "It is not acceptable to stop operating the app in some Mobiles without pre notice. On October 2025 I used the app on my phone during my travel. But, two days ago (7 months after) during my travel to istanbul the app doesn't work in my same …" - Maen Jaradat
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Why andriod 10 is no more supported Do i have to buy. New phone to enjoy app services!!!! Very unsatisfied, 🤔
you cannot write a complain/feedback form regarding your entitlements under CONTACT form! that's what it is not working; don't get me solution tgat you know they won't work!
I am having problems signing in on my new phone. I sent a request for help and was told I would have a response in one business day. I have repeated the request 4 days in a row and now it is six business days and no response there is a workaround. do not use your email address if you use your dragon pass membership number you can likely get in. why they give you an option to use your email I don't know.
Cards issued in Poland are not supported
impossible to update details even customer service is very poor.
Useful lounge benefits, but the card management system needs improvement. I accidentally removed a valid card and was later unable to add it back, permanently losing access to the benefits. Many banking apps allow customers to re-add cards securely after identity verification. A card recovery or re-linking option would greatly improve the user experience and prevent unnecessary frustration for customers.
Out of a sudden I found my entitlements gone and Every time I try to submit a request it gives me system error
complimentaryThe Dragonpass "Validation Trap": A Warning to Premium Travelers The Failure: When challenged, I was passed through a completely fragmented support chain (Jesca, Mota, and Rhoni). Instead of taking accountability for a flawed user experience, they deflected all blame onto Visa and their lounge partners. The Bottom Line: If a premium travel app validates your access at the gate, applying hidden charges weeks later is a profound breach of trust. Their real-time on-site confirmation
It is not acceptable to stop operating the app in some Mobiles without pre notice. On October 2025 I used the app on my phone during my travel. But, two days ago (7 months after) during my travel to istanbul the app doesn't work in my same mobile.
Basically usles, rarely any airport has launge that this app give access to someone out of Schengen area.
very bad experience... compared to any other Similar application this one is the worst by far..
forced updates
Not supported for most Australian visa cards. wasted my time and energy trying to get is sorted. not sure why dragonpass membership is not allowed for Visa from Australian banks.
Scam-like behaviour. Unlocked visits after $100 spend. Support confirmed valid until Dec 2026. Then revoked without notice. Contradictory replies. Others kept their visits. Lost all trust. Switching to MasterCard
Service vraiment pourri, ça fait +/- 25 courriels que j'envoie avec Visa Airport Compagnon en demandant simplement de mettre mon compte a jour car l'ancienne carte est expirée, mais le site mentionne que ma nouvelle carte est dans leurs systèmes mais n'apparaît pas, seulement les informations de ma carte expirée...Alors mon compte reste toujours expiré. Qu'est-ce qui n'est pas clair dans ma question? Et cela dure depuis environ 2 semaines, j'ai annulé mon adhésion
why it is not supporting for indian costumer.
I tried to sign up and they said my card is not eligible for this program being a Scotiabank Passport Infinite card, which it is! I emailed them (the only way to contact them) and no answer in two days!!
I can't even autofill my password and it keeps logging me out when I arrive at any airport. If I still had my private banking Mastercards, I wouldn't use this.
Doesn't interact with google password manager, and can't paste password into password field. So if you use complex passwords you're out of luck. Update a year later: no improvement - actually worse. Useless app. Fire the dev team's manager (I'm a dev team manager - I should know).
say my card is not eligible without say why. so inconvenient
App is timing out. I cannot even try to log in because it asks me to fill in my region, and it can't retrieve the list of regions to pick from.
Misleading lounge access wording. The app says: “Enjoy 10 free visits per year if spend condition is met.” This creates the expectation that after qualifying, customers receive 10 annual visits. In reality, eligibility is recalculated every 35 days, and visits may suddenly disappear unless spending requirements continue to be met. This important limitation is not clearly explained in the app UX/UI.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)