Review Insights · Google Play
Voi - e-scooter & e-bike hire
Voi Technology Ab · 176,180 ratings · ★ 4.8
4.8
★★★★★
176,180 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"parking"
15 negative reviews mention this · 28% of all complaints
★★★★★ "got ripped off 25 euros two times just for parking. even if you park normally they will let you pay penalty for no reason. Still voi is cheaper than other but other scooter apps are more professional and reliable." - Ali Abdallah
2
"park"
11 negative reviews mention this · 20% of all complaints
★★★★★ "got ripped off 25 euros two times just for parking. even if you park normally they will let you pay penalty for no reason. Still voi is cheaper than other but other scooter apps are more professional and reliable." - Ali Abdallah
3
"bike"
10 negative reviews mention this · 19% of all complaints
★★★★★ "enjoy the bikes, really hate the app. 1. why do I need to zoom in to find out that a spot is full? 2. why can't i search for a stand and quickly jump to it rather than find it on the map. I need to check it before starting a journey, as the…" - K W
4
"ride"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Would have been faster to walk. When you get to the parking spots the app directs you, you cannot end the ride, had to contact support to be able to walk away from the damn scooter." - Albert Shakirzianov
5
"bikes"
8 negative reviews mention this · 15% of all complaints
★★★★★ "enjoy the bikes, really hate the app. 1. why do I need to zoom in to find out that a spot is full? 2. why can't i search for a stand and quickly jump to it rather than find it on the map. I need to check it before starting a journey, as the…" - K W
6
"scooter"
6 negative reviews mention this · 11% of all complaints
★★★★★ "so sick of the endless rotation of new providers in Chelmsford. every 6 months I have to give my id, personal details and personal data to a new company to be able to use a scooter once every 6 weeks. I used to humour the company changes bu…" - Cameron Bashir
7
"full"
6 negative reviews mention this · 11% of all complaints
★★★★★ "enjoy the bikes, really hate the app. 1. why do I need to zoom in to find out that a spot is full? 2. why can't i search for a stand and quickly jump to it rather than find it on the map. I need to check it before starting a journey, as the…" - K W
8
"support"
6 negative reviews mention this · 11% of all complaints
★★★★★ "App keeps crashing now, scooters are not as described (battery-life, range, etc.), App is bugged and keeps draining minutes out of my pass even though I didn't unlock or drive anything. Only good thing about voi is their support team." - DreckigerHarry
9
"doesn"
6 negative reviews mention this · 11% of all complaints
★★★★★ "the app is rotten and doesn't make sense. bikes show up on the map. reserved the bike. walk to bike and go to unlock and it will say no connection. aka it isnt really available even though they map indicates it is. customer service agents p…" - Alice Rabbit
10
"service"
6 negative reviews mention this · 11% of all complaints
★★★★★ "the app is rotten and doesn't make sense. bikes show up on the map. reserved the bike. walk to bike and go to unlock and it will say no connection. aka it isnt really available even though they map indicates it is. customer service agents p…" - Alice Rabbit
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
so sick of the endless rotation of new providers in Chelmsford. every 6 months I have to give my id, personal details and personal data to a new company to be able to use a scooter once every 6 weeks. I used to humour the company changes but now I am sick of it. it's probably been 5 different companies since I have lived there. I don't care how good this company is operationally, the fact is that the consumer experience is significantly worse for them rocking up in Chelmsford.
got ripped off 25 euros two times just for parking. even if you park normally they will let you pay penalty for no reason. Still voi is cheaper than other but other scooter apps are more professional and reliable.
wrongfully fines for parking my vehicle properly
App keeps crashing now, scooters are not as described (battery-life, range, etc.), App is bugged and keeps draining minutes out of my pass even though I didn't unlock or drive anything. Only good thing about voi is their support team.
The parking setup needs a massive review. Reaching your destination becomes impossible to park as it changes so quickly.
whilst it is very good. I recently was told to add my id. they lost it Voi lost my id and said they never had it. for that alone I give 1 star. I will start a new account today but rarely use it. loose my id again and I will take you to court!!!!
unacceptable id process can't use my birth certificate however to obtain a id with a picture they need a birth certificate
First time experiance, and both Scooters had flat batteries, obiously not maintained as they should in my area. Shame but money waisted at this time
They use ai to check where your parked from the pictures you send. and you will be penitelized if there is even a single spot of green beside the scooter. I parked on gravel where I usually park, and spots of weed started to grow there. From what I understood from their support was that it was better to park on the road and block traffic.
the app is rotten and doesn't make sense. bikes show up on the map. reserved the bike. walk to bike and go to unlock and it will say no connection. aka it isnt really available even though they map indicates it is. customer service agents pick and choose when they want to help. copy paste answers. making up rules as they go. they will also block you from reaching them instead of being accountable. bikes are good but the company is abysmal. deleted my account. get out of Edinburgh.
Always has technical issues, but only when I need to use it
App functionality is terrible only matched by the awful customer service.
its a scam they just want to take your money
added my payment method multiple times, still doesn't work👎🏼
Would have been faster to walk. When you get to the parking spots the app directs you, you cannot end the ride, had to contact support to be able to walk away from the damn scooter.
scam
Won't let me park even when there's space.
Pretty bad really. You can't end a ride if you lose connectivity. You can't buy the right pass unless your phone location is in the area you want it for. They often have loads of bikes/scooters in one area of Oxford and nothing at all in others. Bikes are frequently damaged with poor brakes, throttle issues and steering issues.
only 8 bikes allowed on each parking space, they are all full in my area
My "reaction test" was too slow for 5 stars 👎
its a shame you use stars to rate this app, my mountain bike w puntured tires goes faster than this waste of electric parts
the popups keep costing me time, i know what I'm doing, I don't need all these things that slow down the time it takes to end my ride. Keep losing minutes.
I went all the way to stratford and there was no parking so had to go back my route . angry
doesn't work half the time and customer service is absolutely terrible.
Payments issue, service bad, Expensive prices, slow driving. And you will got so many problems using wallet
Payment issue, not working even my bank work for any anther website. Complicated,
Couldnt park it anywhere, followee it's instructions to it's parking spots still couldn't park. took back too where I started and still couldn't. support where incredibly slow
The app itself is excellent - smooth, intuitive, and clearly built by skilled developers. 👍 My one star is for the pricing and marketing policy. The bikes advertise “One Free Ride” in huge text, but the small print says it only applies for the first 10-15 minutes and for a limited time, which feels misleading. I ended up paying £17 for a little over a two-hour ride. The technology is great, but the promotion and cost transparency need improvement.
Downloaded app to ride a bike with friends. Took a £5 deposit, didn't unlock the bike, and you need to email the company to get your deposit back and the in app Ai service is useless.
not delivering on what is promised. took a bike for the first time to make my commute easier and it's parking is so unpredictable and scarce that once I arrived at my destination it made me go 10min away from it to be able to park. avoid if you can, or be ready to pay for the risk f you Voi
you get one chance for a first impression and what a terrible one. basket too small, and doesn't turn with wheel, ride is heavy, capped speed at 26km/h then worst thing was bike suddenly errored 5mins into my ride. on a main road cycle path. So dangerous.. do not use, stick with Lime instead.
rather poorly designed app with no markers of your current location, maps are below average with many street names missing altogether, overall hard to navigate to the closest bike location if you're staying over somewhere for holiday and don't know the area. also says free unlock for first time users which just isn't true
worest experience ever !!! I used this bike because im late... in the middle of my way it gave red light because out of range, so i decided I to park it but it said i have to find a prak !!! when i was looking for park it made me back again ckose to place i start!!! , i lost time and money . Really bad experience
please be aware when using the bikes if you go to a parking zone and there already bikes it wont let you park if its to full but doesnt tell you until you get to the location. useless.
doesnt install givimg error
I like the concept and use them but they are ripping customers off by changing for full minutes not based on your actual usage. if you ride for 5:02 mins, you are charged for full 6mins.
It's the worst, terrible support, overcharging. Every single time wants me to cycle miles away from my destination because, according to them, the parking spot is full !!!! It's not my problem, the point of using the bike to go from A to B, not to Z 🤬🤬
Need photo id uploaded to even use the app... no thanks!!
dont use
These bicycles are really a big trap to steal from your pocket. Surely the London municipality is fully aware of it. unfortunately there is no law to counter your scam. Such theft in the name of urban services and citizens' welfare is a bad idea, especially since in your suffocating justification you claim to be an environmentalist 👎
Expensive in Edinburgh,the bus is cheaper and you will be lucky to be able to park it near your destination as spaces are limited, then you have to pay to cycle to an available parking space and walk back. cheers. The brakes are terrible too.
scam they don't have scooter that's working and they can't make refund for the daily Ticket i bought
doesn't accept any form of payment, pos
unreliable, the only reason I'm still using this us bcs there is no alternative here, 72km range stopped working after 2nd trip of the day of 5km, randomly stops working, actually stopped me in traffic while crossing a crossroad, can't rent a scooter after midnight when it's needed the most to substitute missing day busses, and now they had an app outage exactly at 23:55 so I couldn't book a scooter on time after work.. rly lucky voi doesn't have a competitor I would drop these guys immediately
oops an error occured please try again, can't even login
enjoy the bikes, really hate the app. 1. why do I need to zoom in to find out that a spot is full? 2. why can't i search for a stand and quickly jump to it rather than find it on the map. I need to check it before starting a journey, as the app will forbid me to park at a full location. 3. why if I tap on a location and then press the navigate button, it requires me to type in an address? I want to drop off the bike so it makes sense to get directions to the destination parking place easily
you say "~40 km range" and the battery runs out after 3 km? that's a very generous estimate
The app always doesnt find the drop point and charges extra money
Good service, rubbish app & support
While I am somehow OK with the services and app (there is room for improvement), I am shocked with the pricing scheme. It seems that every month the fare per minute increases. I am now paying almost twice I used to pay per minute when I started using not so long ago. I am confident that the company has solar panels to charge the bikes and may be using the oil crisis as justificacion to profit more.
+ 4 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
0%
Neutral (3★)
4%
Negative (1-2★)