Review Insights · Google Play
wagamama soul club rewards
Wagamama Development Team · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"collect"
5 negative reviews mention this · 17% of all complaints
★★★★★ "can't click and collect l, every time it searches the postcode it keeps refreshing the page and loading the cookies page and then deleted your postcode again." - Sam Booth
2
"update"
5 negative reviews mention this · 17% of all complaints
★★★★★ "the update now means I can't place order on the app. I enter my post code it asks me to accept cookies I accept I enter post code it asks me to accept cookies I accept......" - Yat
3
"order"
5 negative reviews mention this · 17% of all complaints
★★★★★ "the update now means I can't place order on the app. I enter my post code it asks me to accept cookies I accept I enter post code it asks me to accept cookies I accept......" - Yat
4
"redeem"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Would not let me redeem the "free" welcome reward so I had to pay for something I didn't even want" - Russell C
5
"click"
4 negative reviews mention this · 13% of all complaints
★★★★★ "can't click and collect l, every time it searches the postcode it keeps refreshing the page and loading the cookies page and then deleted your postcode again." - Sam Booth
6
"keeps"
4 negative reviews mention this · 13% of all complaints
★★★★★ "can't click and collect l, every time it searches the postcode it keeps refreshing the page and loading the cookies page and then deleted your postcode again." - Sam Booth
7
"click collect"
4 negative reviews mention this · 13% of all complaints
8
"work"
4 negative reviews mention this · 13% of all complaints
★★★★★ "app used to work and since update it wont let me log in and in fact puts me in a loop of doom whereby it asks to login, crashes then asks to verify email even though ive had a verified account since app began in uk. App not fit for purpose …" - John Cooper
9
"times"
4 negative reviews mention this · 13% of all complaints
★★★★★ "downloaded, put details in and never received a verification code despite attempting several times. couldn't log in so deleted app." - John Greaves
10
"rewards"
4 negative reviews mention this · 13% of all complaints
★★★★★ "has worked well until last update but will now not allow me to redeem any rewards" - t M
11
"works"
4 negative reviews mention this · 13% of all complaints
★★★★★ "No matter what type of the phone I am using, the very recent one or the older one, the app shows error when I proceed to pay the bill. First I thought that my phone was too old. Now I have a new phone, but the app works the same. What a was…" - Irene Kukota
12
"restaurant"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Booking feature is a waste of time, you can only book a table for groups of 6 or more, without having to contact the restaurant directly. The app does not allow any rewards to be used on click and collect orders" - Philip Higley
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the update now means I can't place order on the app. I enter my post code it asks me to accept cookies I accept I enter post code it asks me to accept cookies I accept......
app used to work and since update it wont let me log in and in fact puts me in a loop of doom whereby it asks to login, crashes then asks to verify email even though ive had a verified account since app began in uk. App not fit for purpose SORT IT OUT!!!!!!
downloaded, put details in and never received a verification code despite attempting several times. couldn't log in so deleted app.
DO NOT DOWNLOAD THIS APP. It completely crashed my phone multiple times, forcing it to restart, and it made my banking app malfunction so badly that it forgot I was even with the bank. If I could leave negative stars I would. DO. NOT. DOWNLOAD.
No matter how many times I have tried to log on, uninstall and reinstall it has never sent me a verification email, so I have never been able to get into it. Very poor.
Would not let me redeem the "free" welcome reward so I had to pay for something I didn't even want
has worked well until last update but will now not allow me to redeem any rewards
No matter what type of the phone I am using, the very recent one or the older one, the app shows error when I proceed to pay the bill. First I thought that my phone was too old. Now I have a new phone, but the app works the same. What a waste of my phone space. It is a shame that I keep missing the offers I deserve, though
Booking feature is a waste of time, you can only book a table for groups of 6 or more, without having to contact the restaurant directly. The app does not allow any rewards to be used on click and collect orders
rubbish
Awful. Takes ages to navigate and won't accept my student email verification. Contact us form doesn't work. Please fix issues.
This pretty useless and complicated app. can't pay or use or discounts when making payments. rewards don't get tracked properly or never! Alos complicate to order from so always use the menu in the restaurant.
Notifications for this app always play at full volume, rather than respecting my device's current volume level.
terrible app, had to restart the order several times and ended up giving up
Can't login, don't get password reminders despite checking all mail server logs... Poor UX
can't use the app to order click and collect the restaurant doesn't exist (Basingstoke) even though on the internet you can?? so I can't redeem any vouchers?
Keeps crashing out. Can't stay on long enough to make any use of it.
App crashed, lost access to my rewards which I wanted to redeem. Uninstall and downloaded again now it just won't work.
terrible app. frustrating, slow, crashed when trying to pay. ruined the restaurant experience.
crashes every 30 seconds. ridiculous app.
plain does not work. can't register. ask developers to give your money back to you
After the recent update, the app goes blank upon opening ☹️☹️☹️
keeps crashing
can't click and collect l, every time it searches the postcode it keeps refreshing the page and loading the cookies page and then deleted your postcode again.
the app keeps bugging, I would open the app and it would bug, so I tried uninstalling it and reinstalled it but now it won't even let me log in, my boyfriend tried to make a student account and it won't let him sign up either.
Can't place a "click and collect" order, just goes round in circles. Find my local wagamamas, select "click and collect" and it takes me back to the page to enter my town/postcode. Can not find any way to place an order, disappointing
Buggy app, even after update. Sometimes allows two people to login and use voucher, but sometimes doesn't. Tells users that discounts have been applied, but they haven't been applied. Doesn't refresh bill at swipe down, have to leave table and check-in again. Very poor app that defeats the fun of reward schemes, especially when compared to other similar on the market (pizza express which actually and consistently works properly). Will continue to use, and likely continue to get annoyed
Every company is now using apps that takes away from the human connection all about maximizing profits
OK in principle but rarely works well in my local, Northampton, store. This can be very annoying for me, and your staff, if I have vouchers to redeem, as there is no way for them to help.
the app works ok, the motivation is to collect stamps for a free meal. But if you split the bill, only 1 person can get a stamp. That's bad if 2 people pay for a 6 meal bill !!
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)