Review Insights · Google Play
wagamama soul club rewards
Wagamama Development Team · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
🎯 Build a better version
Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"redeem"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Would not let me redeem the "free" welcome reward so I had to pay for something I didn't even want" - Russell C
2
"rewards"
5 negative reviews mention this · 14% of all complaints
★★★★★ "has worked well until last update but will now not allow me to redeem any rewards" - t M
3
"restaurant"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Booking feature is a waste of time, you can only book a table for groups of 6 or more, without having to contact the restaurant directly. The app does not allow any rewards to be used on click and collect orders" - Philip Higley
4
"order"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Booking feature is a waste of time, you can only book a table for groups of 6 or more, without having to contact the restaurant directly. The app does not allow any rewards to be used on click and collect orders" - Philip Higley
5
"crashed"
4 negative reviews mention this · 11% of all complaints
★★★★★ "DO NOT DOWNLOAD THIS APP. It completely crashed my phone multiple times, forcing it to restart, and it made my banking app malfunction so badly that it forgot I was even with the bank. If I could leave negative stars I would. DO. NOT. DOWNL…" - Melissa Green
6
"times"
4 negative reviews mention this · 11% of all complaints
★★★★★ "DO NOT DOWNLOAD THIS APP. It completely crashed my phone multiple times, forcing it to restart, and it made my banking app malfunction so badly that it forgot I was even with the bank. If I could leave negative stars I would. DO. NOT. DOWNL…" - Melissa Green
7
"verification"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No matter how many times I have tried to log on, uninstall and reinstall it has never sent me a verification email, so I have never been able to get into it. Very poor." - Peter Wood-Eeles
8
"email"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No matter how many times I have tried to log on, uninstall and reinstall it has never sent me a verification email, so I have never been able to get into it. Very poor." - Peter Wood-Eeles
9
"works"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No matter what type of the phone I am using, the very recent one or the older one, the app shows error when I proceed to pay the bill. First I thought that my phone was too old. Now I have a new phone, but the app works the same. What a was…" - Irene Kukota
10
"table"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Booking feature is a waste of time, you can only book a table for groups of 6 or more, without having to contact the restaurant directly. The app does not allow any rewards to be used on click and collect orders" - Philip Higley
11
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "has worked well until last update but will now not allow me to redeem any rewards" - t M
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
DO NOT DOWNLOAD THIS APP. It completely crashed my phone multiple times, forcing it to restart, and it made my banking app malfunction so badly that it forgot I was even with the bank. If I could leave negative stars I would. DO. NOT. DOWNLOAD.
No matter how many times I have tried to log on, uninstall and reinstall it has never sent me a verification email, so I have never been able to get into it. Very poor.
Would not let me redeem the "free" welcome reward so I had to pay for something I didn't even want
has worked well until last update but will now not allow me to redeem any rewards
No matter what type of the phone I am using, the very recent one or the older one, the app shows error when I proceed to pay the bill. First I thought that my phone was too old. Now I have a new phone, but the app works the same. What a waste of my phone space. It is a shame that I keep missing the offers I deserve, though
Booking feature is a waste of time, you can only book a table for groups of 6 or more, without having to contact the restaurant directly. The app does not allow any rewards to be used on click and collect orders
rubbish
Awful. Takes ages to navigate and won't accept my student email verification. Contact us form doesn't work. Please fix issues.
This pretty useless and complicated app. can't pay or use or discounts when making payments. rewards don't get tracked properly or never! Alos complicate to order from so always use the menu in the restaurant.
Notifications for this app always play at full volume, rather than respecting my device's current volume level.
terrible app, had to restart the order several times and ended up giving up
Can't login, don't get password reminders despite checking all mail server logs... Poor UX
can't use the app to order click and collect the restaurant doesn't exist (Basingstoke) even though on the internet you can?? so I can't redeem any vouchers?
Keeps crashing out. Can't stay on long enough to make any use of it.
App crashed, lost access to my rewards which I wanted to redeem. Uninstall and downloaded again now it just won't work.
terrible app. frustrating, slow, crashed when trying to pay. ruined the restaurant experience.
crashes every 30 seconds. ridiculous app.
plain does not work. can't register. ask developers to give your money back to you
After the recent update, the app goes blank upon opening ☹️☹️☹️
keeps crashing
company has gone back on all its values with regards to food diversity.
It loads like a 1980s BBC Micro game, pausing gormlessly on a black screen for 10 seconds. Then it won't let me log in. I've registered, but it's never sent me an email to confirm. As a result I can't reregister, it just fails and shuts down. Wagamama sent me an email, inviting me to use the app on my next visit for a chance to win a coffee machine. The whole reason I'm trying to log in is because you have my email address and asked me to, but you won't activate my login. so infuriating!
I get a message to say the app is incompatible with your device Huawei p20 pro
Crashed constantly so missed out on offers.
They've just chucked all their most loyal level 3 customers in the bin. Getting rid of the levels is fine but what exactly do level 3 get for being more loyal 😒. The problem wasn't actually the levels but the prizes of level 2 were events not individualised.
app will not allow to my sign in, if request reset password it does nothing and then the app crashes.
I've never managed to use this app because I never receive the verification emails (and yes I have checked my spam folder)
After installing app, could not receive verification email or were not sent, tried several times. uninstalled!
can't enter my table number half the time I use the app
downloaded this for dinner. its buggy and doesnt load quickly and isnt easy to navigate. my phone banking apps wouldnt open as they said a dangerous app was on my phone which turned out to be this one as it was the only one i had updated/installed recently. i uninstalled this an banking apps worked fine. free dishes rewards wouldnt work. try again wagamama this app seems done on the cheap and its so confusing. do i order on the app or pay on the app or order to the table and pay at the table?
*updated review* I had problems with payment before and did so again today, but the biggest issue is that I had the app running during my meal and it used over 470MB of data over the hour or so we were in the restaurant! Why? I only had my order open, white screen, black text... This needs attention. I have uninstalled to save this happening again.
will not let me uninstall
Buggy app, even after update. Sometimes allows two people to login and use voucher, but sometimes doesn't. Tells users that discounts have been applied, but they haven't been applied. Doesn't refresh bill at swipe down, have to leave table and check-in again. Very poor app that defeats the fun of reward schemes, especially when compared to other similar on the market (pizza express which actually and consistently works properly). Will continue to use, and likely continue to get annoyed
Every company is now using apps that takes away from the human connection all about maximizing profits
OK in principle but rarely works well in my local, Northampton, store. This can be very annoying for me, and your staff, if I have vouchers to redeem, as there is no way for them to help.
the app works ok, the motivation is to collect stamps for a free meal. But if you split the bill, only 1 person can get a stamp. That's bad if 2 people pay for a 6 meal bill !!
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)