Review Insights · Google Play
Waitrose & Partners
Waitrose Ltd · 25,331 ratings · ★ 4.6
4.6
★★★★★
25,331 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"waitrose"
6 negative reviews mention this · 24% of all complaints
★★★★★ "It is absolutely impossible to get a replacement Waitrose card . Endless distractions : no clear path to order this. I give up ,having wasted half an hour. Hopelessunderstanding of the consumer." - Peers Carter
2
"phone"
4 negative reviews mention this · 16% of all complaints
★★★★★ "unable to log in to my account even though I have uninstalled , reinstalled and rebooted my phone. keeps asking me to sign in." - John Lynda Loader
3
"without"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Really needs the option to disable the notifications for Dish podcast ads, really tired of seeing adverts for something I don't care about without the option to turn them off." - Piotr Włodarczyk
4
"card"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App constantly signs you out. I've put the card in my Google wallet and can't be bothered with the vouchers and other nonsense. Tiresome" - S D
5
"other"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App constantly signs you out. I've put the card in my Google wallet and can't be bothered with the vouchers and other nonsense. Tiresome" - S D
6
"account"
3 negative reviews mention this · 12% of all complaints
★★★★★ "unable to log in to my account even though I have uninstalled , reinstalled and rebooted my phone. keeps asking me to sign in." - John Lynda Loader
7
"updated"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Just updated and now can't login!" - Reg Party
8
"website"
3 negative reviews mention this · 12% of all complaints
★★★★★ "updated app to try again after friend recommended Waitrose recently. app won't sign in. fails repeatedly at 'I'm a human'. annoying & insulting (i am human). can't sign in browser either, poss cos Waitrose doesn't accommodate those of us li…" - ear wig
9
"shopping"
3 negative reviews mention this · 12% of all complaints
★★★★★ "updated app to try again after friend recommended Waitrose recently. app won't sign in. fails repeatedly at 'I'm a human'. annoying & insulting (i am human). can't sign in browser either, poss cos Waitrose doesn't accommodate those of us li…" - ear wig
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Really needs the option to disable the notifications for Dish podcast ads, really tired of seeing adverts for something I don't care about without the option to turn them off.
App constantly signs you out. I've put the card in my Google wallet and can't be bothered with the vouchers and other nonsense. Tiresome
unable to log in to my account even though I have uninstalled , reinstalled and rebooted my phone. keeps asking me to sign in.
Just updated and now can't login!
Unlike every other store app I use, this one regularly requires a fresh log in. As I am slow with the onscreen keyboard, this causes long delays. The last time I succeeded, it found my account but had lost my card number, and wanted me to type it in, although it's in the wallet on the same phone! The only goodwill it generates is to Sainsbury, Tesco and Lidl, whose apps just work.
not opening in pending order
It is absolutely impossible to get a replacement Waitrose card . Endless distractions : no clear path to order this. I give up ,having wasted half an hour. Hopelessunderstanding of the consumer.
At first the addition of "rewards" I thought was a long overdue but welcome thing. The problem is you have no control what you are rewarded with. Some good, like a box of truffles I just managed to claim in time due to continued lack of stock, and others really useless like a bunch of tulips? My last, which expires today, I've been unable to claim as the only variant (Gu Mousse Ganache - no sorbate) I would eat has been unavailable. Went in today and still no stock. Not very rewarding!
unusable, constantly getting error messages, have given up ordering several times now. don't bother.
updated app to try again after friend recommended Waitrose recently. app won't sign in. fails repeatedly at 'I'm a human'. annoying & insulting (i am human). can't sign in browser either, poss cos Waitrose doesn't accommodate those of us limited to older phones. the browser i use works pretty much everywhere else, & is in the recommended list. so app & website unavailable to me. feels abit elitist. I guess I won't be shopping at Waitrose then. unless you want to send me new phone Waitrose? :)
Disappointed! I don't spend my money with a company that treats its employees badly. Account closed and App deleted.
It has logged me out since I updated the app and I can't log back in. Why does it log you out when updating? Why can't you just enter email and password in app to log in? It opens up a web browser to waitrose's website for you to log into then it reopens the app. Other supermarkets apps that I have used don't have these limitations.
The worst shopping app.. The best app to shop and go M&S..
The worst app 👎
Here's what you could have won.... Don't Waitrose realise that directing you to an empty shelf for your "little treat" has a negative effect on customers?
locked at least 2 years no one can unlock it. poor
how to get offers instead of coupons
Very slow and I when I need the voucher doesn't work!
terrible! absolutely scam.
I tfy to update password but I amjust told that is already in use. so why will you not log me in.
can't get into app with fingerprint
wouldn't let me in
useless vouchers - Waitrose only puts up vouchers for food that they want to be sold, not what customer wants or could be interested in. terrible loyalty program, not worth it
very poor payment section also page changes without wanting it to. phone queries poorly 'dealt' with used site for months but now it's a nightmare. ? to.keep.using or move to M&S!!
Still no biometric login. Sainsbury's & Tesco have biometric login. Deletes all checked items from shopping list without asking for confirmation - worse than amateurish. Still no possibility to cancel a click & collect slot booking as you can with the Waitrose website (making a temporary booking is the only way to check product availability at a particular store!!).
Sentiment summary
90%
Positive (4-5★)
0%
Neutral (3★)
10%
Negative (1-2★)