Review Insights · Google Play
Walgreens
Walgreens Co · 1,466,272 ratings · ★ 4.6
4.6
★★★★★
1,466,272 ratings
🎯 Build a better version
Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
6 negative reviews mention this · 15% of all complaints
★★★★★ "awful app full of bugs. you login but when you try to look at order history you age. to login and the login doesn't work. if you exit the app you lose all progress on your current order and so on. they force you to use this to make orders i…" - Jeremiah Jelski
2
"crashing"
6 negative reviews mention this · 15% of all complaints
★★★★★ "app keeps crashing" - art wesserling III
3
"photo"
6 negative reviews mention this · 15% of all complaints
★★★★★ "trying to pic a photo in the gallery on my phone took forever due to the lag and crashing of the APP...very stressful" - James Estrada
4
"keeps"
5 negative reviews mention this · 13% of all complaints
★★★★★ "app keeps crashing" - art wesserling III
5
"photos"
5 negative reviews mention this · 13% of all complaints
★★★★★ "app is very difficult to use for photos. keeps crashing and won't upload." - Jennifer Peck
6
"keeps crashing"
4 negative reviews mention this · 10% of all complaints
★★★★★ "app keeps crashing" - art wesserling III
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
awful app full of bugs. you login but when you try to look at order history you age. to login and the login doesn't work. if you exit the app you lose all progress on your current order and so on. they force you to use this to make orders instead of allowing a USB at the store
Trying to sign up for text messages but not having success; very frustrating.
app crashed at least 20 times.
Wah gwaan, what is going on with this app? It used to be fantastic. Killing my ASD, over here. Geez.
slow app
garbage app
Won't let me register an account, stating my password needs both characters and numbers when both are present in the password field and none of the parts of the registration page arent filled out
people are friendly I've noticed that
I used there online weight Management Service. let me tell you it sucks. they have several complaints to the BBB and Consumer Affairs. I have had at least two issues while trying to work with them. the last one they refuse to correct there mistake. So, do yourself a favor and find another group to work with.
Constantly closed
app keeps crashing
abysmal
The App is awful . It is always messing up .I never get any feed back when I have reported problems before. They really don't care about their customers .
app is very difficult to use for photos. keeps crashing and won't upload.
worst!
the photo printing is very unreliable. the app freezes over and over while I try to select photos or the photos wont upload. Just a lot of frustrating issues with the photos portion.
Frustrating! It keeps crashing, it keeps logging me out, and the photo feature clearly doesn't work. Worst update ever!
no matter what i do, the app lags forever. I've force closed it, updated, uninstalled/reinstalled it and it just does work at all. wanted to take advantagenof their coupons but can't get the app to work to even try and look them up or clip any
I have recently moved and transferred my prescriptions to the city I moved to and the prescriptions have been wrong or not available.
I have the app and all my information is correct but every time I go to a Walgreens and use my number it's always the same answer with every cashier when they look at their screen after I punch everything in and that's I apologize or we're sorry but there is no account linked to the number you put in do you have a different number or make sure you punch in the correct number and when I try it again still the same thing so I definitely will not recommend this app at all
Keeps crashing! Have to select and crop multiple photos over and over...
Walgreens has horrible technology. every time I order a 90 day supply of my prescription they only fill it for 60 days. something ain't working
App wont link to the phone only to the email. But needs a phone number to clip coupons. Loads for minutes for it to not work. I tried, even deleted my account and tried to sign in but it wont work and wont let you clip coupons. Cvs has a better app. please fix this. seems like a scam if its happening to others
Everytime I upload photos, error messages pop up. It won't load 40 pictures.
the app was very laggy took multiple attempts to print 5 4x6 photos
I always struggle to find where to pay my bill
cupon changed unexpectedly
Awful for hacking, and I can't get anyone to help me change the password or close it out so I can start a new one.
app is so buggy
always slow and sluggish.
really is not that great
trying to pic a photo in the gallery on my phone took forever due to the lag and crashing of the APP...very stressful
photo section needs work.it is always crashing when uploading
It's hard to navigate.
constant freezing when choosing photo prints, the app says close app or choose wait, it continues to crash all the way through. something that should take 5 minutes and be convenient I have to plan to be waiting and taking 30 min to complete.
good concept, very glitchy
Photo app is soooo glitchy. Major problems all of the time.
take to long to get prescription. 3 day wait on pick up wow
Apps keeps dropping all items from a full cart right before checkout.. Not even moved to Save for Later so it'd require i go find and add all ~30 items again, after already wasting >1hr of my time. Losing out on >$200 transaction.
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)