Review Insights · Google Play
WalletPasses | Passbook Wallet
Wallet Passes Alliance · 173,908 ratings · ★ 4.5
4.5
★★★★★
173,908 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"full"
10 negative reviews mention this · 21% of all complaints
★★★★★ "App will not allow me to use it without paying $15 a month for it. That's $180 per year, which is more than the Museum membership I already paid in full!! Highway robbery!!!!!!" - Heidi C
2
"week"
9 negative reviews mention this · 19% of all complaints
★★★★★ "15€ a week to remove ads lol" - Joaquín Monteagudo Gómez
3
"remove"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Ads in a wallet app makes no sense. And $14.99/month to remove them is criminal." - Chuck Crusham
4
"screen"
8 negative reviews mention this · 17% of all complaints
★★★★★ "I've had this ap for a while with no issues but lately the pop up ads want you to install other suspicious versions of pdf readers and qr code readers. It is very hard to get past these pop up screens to access your stored passes. I acciden…" - Jennifer Hudspeth
5
"passes"
7 negative reviews mention this · 15% of all complaints
★★★★★ "I've had this ap for a while with no issues but lately the pop up ads want you to install other suspicious versions of pdf readers and qr code readers. It is very hard to get past these pop up screens to access your stored passes. I acciden…" - Jennifer Hudspeth
6
"wallet"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Ads in a wallet app makes no sense. And $14.99/month to remove them is criminal." - Chuck Crusham
7
"full screen"
5 negative reviews mention this · 10% of all complaints
★★★★★ "was good until the developer decided to update it so there is a full screen unskippable ad every time you open the app ... which defeats the entire purpose of this app - quick and simple access to a passcard when needed, emphasis on quick a…" - Jeff Ulmer
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Ads in a wallet app makes no sense. And $14.99/month to remove them is criminal.
App will not allow me to use it without paying $15 a month for it. That's $180 per year, which is more than the Museum membership I already paid in full!! Highway robbery!!!!!!
Invasive ad-filled crapware that doesn't work. Just use plain old Google wallet--download your ticket and import it that way.
what a ripoff
15€ a week to remove ads lol
I've had this ap for a while with no issues but lately the pop up ads want you to install other suspicious versions of pdf readers and qr code readers. It is very hard to get past these pop up screens to access your stored passes. I accidentally added one of the pdf readers while trying to get past that page. My phone sent me an alert about suspicious activity from that pdf reader and asked me if I wanted to delete it which I did.
I DON'T KNOW HOW I'M SUPPOSED TO USE IT I DON'T HAVE A CAR TO GET TO ELEVATION CHURCH HERE IN BREVARD COUNTY
Full page ads for 10 seconds while in line at store with no option to see your cards. No thanks, there are better free alternatives to this wallet
$23 a week to remove ads?!?!!!
I cant open any passes as every time i push me to install a new game or app. This is the most usless app on my phone. I grade it as 0.
stop throwing buy premium screen into my face when I open the app for the first time!
Ads
adds with closing cross beyond a rounded screen corner made it impossible to use. cannot even access menue to pay to get rid of the adds. worse than nothing. annoying time killer
serves ads preventing you from getting to your passes. not great when you need to quickly access a pass
Something about this app was transformed into full advertisements. Sometimes you get to manage passes, should remove this feature!
The app was great! Unfortunately, they decided to start charging $14.99 per WEEK to remove the ads. I'd be fine with ads if they were small and unobtrusive, but no. They're full-screen ads, and the ones I got have multiple fake close buttons. Uninstalled.
immediately uninstalled when they said pay or theyll be ads
I can't even get past the first ad on opening the app
spamloaded. 14,99/Week for add free ? seriously ?
As others have said: ads/scams. My local zoo had a link to WalletPasses on their website. Unfortunately, that had my guard down, as well as being in a hurry. After I exited WalletPasses rediculous $15/WEEK ad for removing ads, the next screen is blank w/ "continue" or "exit" buttons. i clicked continue, thinking it was a parent-company sign up form. Have never fallen for a scam in my 39 years, but put my card info on the "sign up" form. Long story short, got scammed.
It seems like a paid Google Wallet with ads otherwise. I don't understand why Luma suggested me to download this. It's unnecessary. Their pro model is so expensive. I don't know who this is for.
It plays unskippable fullscreen ads, imagine wanting to show ur pass to someone, you turn around your phone to show the other person and an AD plays 60€ a month for ad free is crazy too
Are you kidding? The amount of ads is ridiculous!!
was good until the developer decided to update it so there is a full screen unskippable ad every time you open the app ... which defeats the entire purpose of this app - quick and simple access to a passcard when needed, emphasis on quick as there is nothing worse than standing at a machine waiting for my input and being forced to watch a 15 second full screen ad .... it's now so awesome ive taken the time to write this review.
Video ads before using passes? Are you kidding me? What kind of bonehead decision was it to force me to hold up a line because I have to wait for a VIDEO AD to finish before actually using a pass???
14.99 per week? are you nuts?
Too many unskipable ads. I stayed in store for 10 minutes to get my damn loyalty card.
cheap, gimmicky experience full of ads
Adware
TOOK 3 LOTS OF £14.99 EACH MONTH!!! I used this once for tickets, wondered why my bill was so high and when I looked it was this app! Absolute scammers DO NOT DOWNLOAD
Just awful, I need to present my ticket quickly, and programs hangs to display ads for several minutes!!!
long loading times. shoes ads instead of cards, you have to wait till the ad is finished to see the cards
I downloaded the app years ago and it was useful for just storing occasional passes, however now it's 15 euro a week to remove ads. Just use Google wallet
too many ads
Full screen ads? $23 per week? No way.
Ads do not belong to an app which you need to be usable immediately. Uninstalled.
you have to pay
Making me play a game when I'm trying to catch my train is beyond annoying.
Way too expensive to remove ads. I'm more than happy to pay a one-off payment to have ads removed, or a subscription if it's reasonable. $23/week is absurd.
Previously a great app, but since recently instead of showing the passes/tickets you need at that moment, the app makes you sit through and endless full screen ad that can't be skipped. I'll remove the app as soon as I'm done with the current tickets.
So full of advertising I can't even use the app. What a waste of time.
these guys don't deserve any ad revenue at all.
nice
lots of ads and didn't finish the registration flow when I was asked for my credit card information despite I don't have any subscription or plan to pay
too many ads
Cant add from file, asks too many times to be rated, cant actually rate via app if its not 5 stars.
Too much, too aggressive ads (full screen at street)
Used to be alright, and while I understand the urge to monetize, as of 2026 they've gone too far with obstrusive, overbearing ads
Sentiment summary
88%
Positive (4-5★)
2%
Neutral (3★)
10%
Negative (1-2★)