Review Insights · Google Play
Wanderlog - Trip Planner App
Wanderlog · 33,972 ratings · ★ 4.7
4.7
★★★★★
33,972 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Predatory when you first sign up. Asks a bunch of nonsense questions so you end up hitting continue over and over again to get through it. But then at the end they talk about their subscription service and they kindly put the subscribe butt…" - Austin Kim
2
"free"
5 negative reviews mention this · 19% of all complaints
★★★★★ "I am seriously questioning why I am paying for an annual subscription when basic features are broken and free alternatives outperform this app. First, the flight tracking is completely unreliable. Free apps like Kayak constantly send you re…" - Carlos Enrique Pellegrini
3
"trip"
4 negative reviews mention this · 15% of all complaints
★★★★★ "this app is a scam. never authorized an annual plan purchase and yet the purchase showed up on my credit card, but the app says im not subscribed. I want my money back but customer service is a bot. DO NOT DOWNLOAD. oh best part, never even…" - Bill S
4
"subscribe"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Have to subscribe before I even see if it works. no thanks" - Paul Myers
5
"service"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this app is a scam. never authorized an annual plan purchase and yet the purchase showed up on my credit card, but the app says im not subscribed. I want my money back but customer service is a bot. DO NOT DOWNLOAD. oh best part, never even…" - Bill S
6
"questions"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Predatory when you first sign up. Asks a bunch of nonsense questions so you end up hitting continue over and over again to get through it. But then at the end they talk about their subscription service and they kindly put the subscribe butt…" - Austin Kim
7
"through"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Predatory when you first sign up. Asks a bunch of nonsense questions so you end up hitting continue over and over again to get through it. But then at the end they talk about their subscription service and they kindly put the subscribe butt…" - Austin Kim
8
"actually"
3 negative reviews mention this · 11% of all complaints
★★★★★ "completely unintuitive. don't know where to start. and how to actually plan something. it was so confusing! do better if you are going to charge a subscription!!!!!" - Franco Mac
9
"trial"
3 negative reviews mention this · 11% of all complaints
★★★★★ "my pro is not active after i payed. and i can't get 7 days free trial as their mention." - rubima yulman
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Have to subscribe before I even see if it works. no thanks
this app is a scam. never authorized an annual plan purchase and yet the purchase showed up on my credit card, but the app says im not subscribed. I want my money back but customer service is a bot. DO NOT DOWNLOAD. oh best part, never even used the app because it was useless for my trip.
Needs the ability to copy trips for places you could not make it to or edited on the first
Predatory when you first sign up. Asks a bunch of nonsense questions so you end up hitting continue over and over again to get through it. But then at the end they talk about their subscription service and they kindly put the subscribe button exactly where the continue button was. nice try
the app charged me without consent, i want a refund
dark mode behind paywall
very poor. Just over-hyped. some day i will make one.
perhaps the most annoying app I've ever installed.
so much bs in the app just to get started, 0 help for rv traveling.
Overall not useful
my pro is not active after i payed. and i can't get 7 days free trial as their mention.
wasted my time with a long survey only to try to force me into a temporary free trial, dont bother
Simple Dadk mode feature is not available for free user. very disappointed.
you ask so many questions. it feels like it never end i get frustrated and uninstall your app. even skip button no use questions never end
cluttered with popups and tutorials. app is too heavy, not user friendly. it asks for a subscription before you even use it, just wow
The basic version is good so I decided to pay for the pro version with the 20% discount. The money has been taken from my account, ive recieved the confirmation for the subscription but I still have the basic version, and I keep getting prompts to upgrade to pro. I've tried restarting, logging in & out, deleting and redownloading and it still gives me the basic version. I've tried conveying my issue to the support within the app, and the bots return prompt is that it doesn't understand my query.
I didn't make it past the obnoxious self promotion I had to go through in the beginning. I'm only going to hit continue so many times.
Avoid: Once you add (a reasonable) number of places to a trip, the app constantly freezes and becomes unusable
worst app ever
app is maybe great, but I didn't get to know that, because the amount of bloat is unbearable. Took 5+ minutes just to get through the ads and data collection to the home screen, then more ads there. instantly deleted and requested profile removal.
Its an assult on the senses. After answering all thier questions about whats I want in a trip app everything was ignored. After taking all my details then you find out its just a 7 day trial then a subscription. I am sick of this type of app. It seems all honesty has gone from the Playstore for a while now.
I downloaded this app to help organise my holiday. The whole point being to keep my documents in a central place. You can't actually have attachnents or use without wifi unless you subscribe. No thanks, I'll use the holiday company app instead.
Lies!!!! Not Free
I am seriously questioning why I am paying for an annual subscription when basic features are broken and free alternatives outperform this app. First, the flight tracking is completely unreliable. Free apps like Kayak constantly send you real-time updates on your flight status and even tell you exactly which carousel to pick up your luggage from. Wanderlog does none of this, leaving you with confusing, delayed information on travel days. Second, the email-forwarding feature is incredibly buggy.
completely unintuitive. don't know where to start. and how to actually plan something. it was so confusing! do better if you are going to charge a subscription!!!!!
great service, great website, but the app is so slow that it's unusable
Just as with other trip "planning" apps, changing plans or importing emails is a joke. About 1/4 of the emails actually import correctly. So, this app requires a lot of hours inputting plans manually. This was essentially the same issue I had with Tripit, but Tripit makes manually importing a lot easier. I think there's way too much going with the Wanderlog interface. I like planning, but it just takes way too much time here. Also, there is no response from a real person if you have any issues.
Sentiment summary
92%
Positive (4-5★)
1%
Neutral (3★)
6%
Negative (1-2★)