Review Insights · Google Play
Waze Navigation & Live Traffic
Waze · 8,895,982 ratings · ★ 4.2
4.2
★★★★★
8,895,982 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"waze"
9 negative reviews mention this · 24% of all complaints
★★★★★ "Waze used to be pretty good but lately I'm sick of the on screen notifications coming up while I'm driving, covering my map. The whole point is to avoid needing to touch your phone. I can't use my maps if you're putting notifications on the…" - Shaun Rameshwar
2
"maps"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Waze used to be pretty good but lately I'm sick of the on screen notifications coming up while I'm driving, covering my map. The whole point is to avoid needing to touch your phone. I can't use my maps if you're putting notifications on the…" - Shaun Rameshwar
3
"route"
6 negative reviews mention this · 16% of all complaints
★★★★★ "bad. get yourself a Garmin. I moved from Maps Go to Waze due to being sent down ridiculous rural routes. Waze now seems to be making same miscalculations. wasting fuel & time. If you leave a major road with fast speed limits due to roadwork…" - Fi Stewart
4
"useless"
6 negative reviews mention this · 16% of all complaints
★★★★★ "useless, doesn't let me choose my preferred route" - Raul Guiu
5
"turn"
6 negative reviews mention this · 16% of all complaints
★★★★★ "love everything about this app besides 1 thing.... every time I go to open the app the app is GONE off my phone every time I turn my phone off and back on the app gets deleted somehow so I have to go to the Play store and download it again …" - Amanda Seamster
6
"screen"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Waze used to be pretty good but lately I'm sick of the on screen notifications coming up while I'm driving, covering my map. The whole point is to avoid needing to touch your phone. I can't use my maps if you're putting notifications on the…" - Shaun Rameshwar
7
"driving"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Waze used to be pretty good but lately I'm sick of the on screen notifications coming up while I'm driving, covering my map. The whole point is to avoid needing to touch your phone. I can't use my maps if you're putting notifications on the…" - Shaun Rameshwar
8
"without"
5 negative reviews mention this · 13% of all complaints
★★★★★ "displaying pop up messages to people while driving isn't safe. had a new feature ad pop up while riding my motorcycle today that wouldn't close itself, covering the entire display so no maps or speedometer. couldn't close with my gloves so …" - Matthew George
9
"navigation"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Unable to end navigation from Android Auto by tapping the 'X' button. The button highlights when pressed but does not stop the navigation. You have to quickly tap the button 20+ times before it sometimes registers and stops the navigation. …" - Brent Nelson
10
"google"
5 negative reviews mention this · 13% of all complaints
★★★★★ "can't take road closures into account, so as soon as a road is closed the app is completely useless, not even planned closures. Could live up to its potential but like with every other app google get their corporate fingers into its just us…" - William Money
11
"pretty"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Waze used to be pretty good but lately I'm sick of the on screen notifications coming up while I'm driving, covering my map. The whole point is to avoid needing to touch your phone. I can't use my maps if you're putting notifications on the…" - Shaun Rameshwar
12
"while"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Waze used to be pretty good but lately I'm sick of the on screen notifications coming up while I'm driving, covering my map. The whole point is to avoid needing to touch your phone. I can't use my maps if you're putting notifications on the…" - Shaun Rameshwar
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Waze used to be pretty good but lately I'm sick of the on screen notifications coming up while I'm driving, covering my map. The whole point is to avoid needing to touch your phone. I can't use my maps if you're putting notifications on the screen that I have to click to remove. Response to comment: Thank you, I appreciate the info but I don't consider new voice characters important information, even the updated t&c, no one reads them and even if they do, it's accept or don't use. Send an email
crashes all the time. Just blue screen. unable to use phone, so have to restart the phone. happens at 3-4 times a week.
Unable to end navigation from Android Auto by tapping the 'X' button. The button highlights when pressed but does not stop the navigation. You have to quickly tap the button 20+ times before it sometimes registers and stops the navigation. I tested on two different phones and two cars. Used to work just fine a few months ago. Tried the latest June update and still have the problem.
bad. get yourself a Garmin. I moved from Maps Go to Waze due to being sent down ridiculous rural routes. Waze now seems to be making same miscalculations. wasting fuel & time. If you leave a major road with fast speed limits due to roadworks, get back on it - Waze will otherwise try to do a route with possibly less mileage but much much slower as it will invariably take you cross country. Shifting your route to account for further small road diversions takes too long.
IT ONLY GETS WORSE.NO MORE MAP CHAT."LEAVE LATER"ETA WILL SIMPLY CHANGE SO FAST.NEW REPORT FUNCTION DAMN SUCKS NO MORE ROADKILL&LATER OPTION,CANT EVEN PRESS"BACK"AFTER CHOOSING,SO GOTTA REDO&LOCATION WONT EVEN BE ACCURATE.HUGE DOWNGRADE TH NO ROUTE OPTION FOR "LEAVE LATER".NEVER TRUST THE ETA FOR 2 STOPS.EXTRA TOLL ROUTE WITHOUT CONSENT AGN GROSS🤮SHOW ONLY 1 TOLL BUT ENDED UP 2.NOT EVEN SHOW MY REPORT&ALL TEXT WHEN TYPING TEXT BOX
useless, doesn't let me choose my preferred route
Is running slow
can't take road closures into account, so as soon as a road is closed the app is completely useless, not even planned closures. Could live up to its potential but like with every other app google get their corporate fingers into its just useless under the skin, why you asking me for my age also? bit weird.
your terms of service are not legally binding. throwing a pop-up on my screen saying "if you continue you agree to the terms of service" is not legally binding. a rational human knows waze is is used by drivers who don't have 30 minutes to review the terms of service and decide if they wish to continue. additionally there is no option of "do not agree". furthermore when I did try to read the new TOS the links were broken in the document. I do. it consent to your new terms of service.
wish you would piss off with the soccer garbage. can't even stop it.
very poor and slow , always it will choose the most wrong path possible
love everything about this app besides 1 thing.... every time I go to open the app the app is GONE off my phone every time I turn my phone off and back on the app gets deleted somehow so I have to go to the Play store and download it again everyday which is pretty aggravating that's the only problem I have with this app!!!!!!!!!!😍😡😵😩😵💫😵🥴🤢🥵😲🤯🤯🤯🤯🤯🤯💩💩💩💩 PLEASE FIX THIS BUG PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
SMH, yet another update that craps the bed. now the app tells you last minute to make a turn to a specific road when supplying directions. and the voice gets cut off all of a sudden. this was after uninstalling and reinstalling the app.
Not for the first time this app took me straight to the back of a huge traffic jam! I'll just stick to Google!!
the new up date made the app useless
updates have made this app USELESS *** Ends navigation early instead of announcing you have arrived. Black color sceme is VERY DIFFICULT TO see *** If you click on an address in your contacts or in calendar IT DOES NOT Go to THAT ON THE MAP. YOU HAVE TO MANUALLY enter IT**DEVELOPER NEVER REPLIES***"CAN NOT CANCEL NAVIGATION,
im always getting the wrong directions to when its time to turn or exit before I ends up passing the street up please 🙏🏽 🙃 fix it ASAP I travel the same exact place and it should've gotten better tell me when to turn before not after I passed it Now its just stop talking as of yesterday 6/29/26 driving the same exact direction 😭 I tried multiple attempts to resolve the problem please help
please add option to download offlin3 speed cameras
Does not support offline maps, so useless in areas without an internet connection. I have already added this request to add offline maps to your suggestion platform
what is wrong with the developers. just installed and keep getting options pop up the only way to go back to maps is to touch the screen while driving. no idea of safe driving
As a user of this app for many years, the automatic rerouting should be made optional. Drivers have other reasons besides faster travel time, that make them choose a particular route. Please bring back the on-screen option that allows drivers to accept rerouting or reject it. Waze should never reroute without drivers input
the app is not compatible with MOTO G57 Android 16
It's not that great as advertised. Google maps is way more better than this. There is tremendous scope of improvement in Waze. Plus waze contains ads as well
doesns't work. cannot exit on android auto. need to exit on phone
I love the navigation, alerts, and alternate route suggestions. However, "GOAL!" notifications during the World Cup are out of scope and distracting. While I respect the sport, I do not need Waze pestering me about events that I did not ask for and are completely unrelated to driving (the actual purpose of the app).
What is with all the damn incessant buffering!?!? I'm getting lost all over the place, passing streets I was supposed to turn on, passing addresses I was trying to get. My connection is 100%. Please consider checking out your app for issues!
Waze is Not installing on Huawei 80 pro mate
pretty unusable. I dont always need to navigate somewhere, but want to see gas pricing, or just maps. This cannot be done without activating location. You cannot even start the app without activating location. I often use another app due to them allowing me to use menus and maps to plan routes without needing location
It's now getting 2 stars instead of 3 because the developer responded with a 'put it in the suggestion box' when I complained about Waze not being able to offer the same basic options as their leading competitor. Why haven't they already been focused on bettering their comp.? Has their entire game plan just focused on having quirky icons on a map? Cause if they're not already trying to be the best then what's the point in using them? 🤦🏽♂️✌🏽 uninstalling app now
displaying pop up messages to people while driving isn't safe. had a new feature ad pop up while riding my motorcycle today that wouldn't close itself, covering the entire display so no maps or speedometer. couldn't close with my gloves so was basically driving without the app. if someone is driving at 100kmh it's not really the right time time to advertise new features.
was working great but lately it's been unusable. it reboots every few minutes max, just drove 15min home and it rebooted 6 times
it gets you there, but often the rerouting takes longer when it tries to avoid traffic
waze wont let me download voices i can only select from the default ones. why have feature to do this if it doesn't work. please fix.
USELESS FOR MOTORCYCLES Poorly designed in a number of ways. Has non-timing-out pop ups whilst navigating that require you to manually touch 'no' (illegal in the UK). Today's was to accept or reject a new feature for 'reporting using the mictophone'. However, I'm now on a motorway on a motorcycle, wearing gloves, and the pop up has completely blocked the navigation, requiring me to leave the motorway if I am to stop and touch 'not now'. What terrible, thoughtless design.
This app can guide you in detail for difficult / complex exits. This app doesnt have the ability to validate any false reporting. it doesnt give correct ETA it doesnt give you the best route as well. whereas google maps ETA is always perfect
I've been routed to closed streets or closed on-ramps multiple times in the last couple of weeks. A compete turn around in the middle of a drive. Really disappointing. I used to be able to count on this app. Not anymore.
Pretty good app for navigating. The social components including stupid smileys for other wazers are stupid though, which you can fortunately turn off. However, automatically adding and activating stealth features like world cup notifications to a navigation app are an absolutely inane decision. Again, they can be deactivated, but its a feature that shouldnt even be there, least of all automatically activated...
It used to be good. Now Google analytics is making me get off of expressway and go on a slow undivided highway.
Sentiment summary
80%
Positive (4-5★)
5%
Neutral (3★)
15%
Negative (1-2★)