Review Insights · Google Play
Wellhub (Gympass)
Gympass · 169,489 ratings · ★ 3.9
3.9
★★★★★
169,489 ratings
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Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"check"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Migrated from 7card to this. So much worse experience, 7card app was so much better. I could not even get the QR code to check-in in the gym, had to write myself on some paper. Horrible experience." - 971bogdan
2
"wellhub"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Great idea poorly executed. the gym I signed up to needs me to book hourly slots to swim or to use a class. I can't do this through wellhub and the gym has no access to wellhub so all I can do is just access the gym equipment. my partner al…" - Jordan Middleton
3
"company"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Predatory company. Will not issue refunds even if you're not able to use their services because their app is faulty and they even claim it is not faulty and blame the gym. No phone customer service. Do not waste your time subscribing to thi…" - M MP
4
"service"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Predatory company. Will not issue refunds even if you're not able to use their services because their app is faulty and they even claim it is not faulty and blame the gym. No phone customer service. Do not waste your time subscribing to thi…" - M MP
5
"work"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Awful. Big pile of garbage. Replaced a local app wich worked fine. Now doesnt work at all. Pathetic. Good job guys." - Samuel Sorban
6
"support"
8 negative reviews mention this · 11% of all complaints
★★★★★ "NO CUSTOMER SUPPORT WHAT SO EVER. My app do not generate a barcode. it will let me book a class but I'm not looking to book a class I only do equipment workout. AI support don't help and it's frustrating I paid for a year and I can't even g…" - MonaLisa Lopez
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
voi nu sunteti normali la cap sincer! ne obligati sa trecem la o alta aplicatie cu un sistem care nici macar nu e suportat inca de salile de fitness.
Predatory company. Will not issue refunds even if you're not able to use their services because their app is faulty and they even claim it is not faulty and blame the gym. No phone customer service. Do not waste your time subscribing to this if you dont want any headaches. While there are success stories, there are horror stories and maybe you should consider whether or not the possible headache is worth it to save a few bucks. I dont think so.
Migrated from 7card to this. So much worse experience, 7card app was so much better. I could not even get the QR code to check-in in the gym, had to write myself on some paper. Horrible experience.
Awful. Big pile of garbage. Replaced a local app wich worked fine. Now doesnt work at all. Pathetic. Good job guys.
Great idea poorly executed. the gym I signed up to needs me to book hourly slots to swim or to use a class. I can't do this through wellhub and the gym has no access to wellhub so all I can do is just access the gym equipment. my partner also wanted to use well hub for her gym but she has a unmanned gym and has turnstiles so she actually wouldn't be able to even access her gym or book classes. again, great idea but very poorly executed
NO CUSTOMER SUPPORT WHAT SO EVER. My app do not generate a barcode. it will let me book a class but I'm not looking to book a class I only do equipment workout. AI support don't help and it's frustrating I paid for a year and I can't even go to the gym. I know a lawsuit coming soon for them. I screenshot all my messages I sent to them for this very reason
Shockingly bad UX. The Bing of exercise pass apps.
i can open and log in but trying to sign up just shows a white screen
App is horrible to use, why have an app if most features send you to a web page??
Horrível, aplicativo nada funcional, nada didático, pede código de confirmação de 4 dígitos e manda o código de 6 dígito no e-mail. Horrível achar o plano pra mudar, parece até que não querem que a pessoa compre o plano. Todas às reclamações eles pedem pra entrar em contato com o suporte. Não seria mais fácil melhorar e tornar melhor o aplicativo? Não é de hoje os problemas, Horrível é a palavra que define o aplicativo, o site tem os mesmos problemas...
App continually fails to record steps, why can't these hopeless developers create something that is fit for purpose.
aplicativo podre horrivel pra mecher prefiro o total pass , muito mais fluido e simples, um mapa e as academia ao redor ,no básico bem feito
Estou há dias acessar e contratar o plano pela minha empresa que tem desconto mas tudo nesse app é incompetente
não consigo logar, carrega infinitamente depois que coloco a senha. a coisa mais difícil é conseguir um local que, mesmo listado nos meus planos, aceite fazer uma aula utilizando o plano, mesmo tendo vagas.
For family members they decided to "simplify the payment" by having all payments go through one member. so simplified for the accounts team, but not for the end user. cheeky b@stards
not working anymore
atualizado para pior, deveriam testar antes!!!
wellhub keeps crashing google play services in redmi 15c
rising price every year
Fake service with Limited network (ireland) they dont bother to add gyms only they only add Pilates, Yoga And dancing places. I get it super in fashion thing but no gyms at all only near work , at weekend no chance. unless Apps, only maybe strava and my fitness pal, they already have strava what's the problem to add Runna app cycling apps line zwift or rouvy (same company) start listing usful apps. does not worth the money.
Subscription cancellation through the App is not easy. If the subscription was paid through your company, there is no option to remove your personal card information (& will be charged if you're not longer with the company and you're not using the app or gym)
why tf do they need my location let me check in with a qr as normal non invasive people
QUE ARREPENDIMENTO... QUE ARREPENDIMENTO, NÃO SE ARREPENDAM PESSOAL! agora tenho que gastar meu tempo indo atrás de procon pois o atendimento é uma IA lixo
New update provides codes rather than bar code and we cant access some gyms like everlast. No thought put into these updates!
Doesn't work with approximate location. There is absolutely no need for precise location to be able to chcek in, pls remove it. Thanks In the recent version, it doesn't even allow you to open the app without having location turned on. Terrible app! Was going to add review but realised I already did. So let me just add. App forces you to turn on location even if you just want to go to setting to adjust family members or whatever. Really annoying app!
problem is the changing constant the offering. As an example specific fitness center chain got removed. specific app service got worsen in conditions. this ist a huge problem, offering is not stable and gets reduced.
i joined it for a challenge with my employer. the app would never connect me to the employer at all. there is no support. no one in the company is ever told how to do this and dont know how to help. our upper management is ghosts. you cant reach anyone that knows how. so no telling how many employees couldnt join this challenge. my manager and i spent two days trying. deleted account. started over. you name it. there is no support on this at all.
They've removed the possibility to have a separate payment ways for family members.
the worst customer service I have ever experienced
do not subscribe! the most frustrating app and service I've everrr had the displeasure of experiencing. do not get trapped in. they only have ai responses and no one to help you if you have any issues that typically require a human to help with human-errors. you will get locked out and just pay premiums for this scam
Unable to use app unless location and location accuracy are both switched on, even though I use the same gym location every time. This makes the check in process protracted, unintuitive and unnecessarily painful. p.s. your response is incorrect if you always use the same gym - it makes the process longer and more awkward
pela mor de Deus melhorem a interface com o tembici. toda hora tem que reativar o plano da wellhub, que inferno
nothing in my region
just paid the money, got a receipt but haven't got gym access codes, what the hell is this.
Terrible experience with billing. I cancelled both memberships on my account weeks ago and received email confirmations from Wellhub showing the exact end dates of the subscriptions. Despite this, I was still charged again. What’s even worse is that I didn’t receive any billing confirmation email this time the only way I found out was because money was taken directly from my bank account. I’ve tried contacting support but the system says they are “outside working hours” even though it’s still
O app simplesmente não consegue detectar a minha localização, péssimo.
Não consigo trocar o método de pagamento de um familiar, so troca o de todo mundo, isso nao faz o menor sentido
O aplicativo é péssimo e limitado. Ele trava a busca num raio de 30km, mas não mostra academias reais a menos de 5km da minha casa nem permite ver as opções da cidade. O sistema de agendamento é horrível: para cancelar, você precisa acessar a página da aula exata no próprio dia. Não há histórico de check-ins superior a 30 dias e o limite mensal de visitas dos estabelecimentos é omitido no app. Além disso, o aplicativo apresenta constantes erros de conexão, mesmo com Wi-Fi e dados funcionando.
Worst experience regarding booking a check-in . impossible to cancel and it discourages me to choose this when planning my day using booking. At the end, wellhub is happy to receive the payment, the fitness studio happy also to receive the transaction, but the user lost the check-in, which is being paid by the company. I am not happy with this service. When I reached customer support I received a negative saying this couldn't be solved and that I have no other option than to wait for tomorrow.
prices have gone too high now. it's cheaper to get the local gym membership then have well hub
would not use if i did not have to, offered via work. why is it showing me options that are not even in my plan? I have the correct filter on, but getting too many options that are not even included. tried to get a solution via help center but it's just another moronic ai chat bot. and Worst UX design ever indeed.
Wellhub has officially gone down the enshittification route
Bad app and very limited offerings compared to others...
Ran into an infinite loading screen when trying to look up my company. It found my company but when I clicked on it, nothing but loading.
Não há opção de fazer checkin pelo smart watch e não da pra fazer checkin na academia que está 700m da minha casa. preciso levar o celular apenas pra fazer o checkin, péssima experiência.
not able to login in. showing alot of steps for im not a robot
No customer service support whatsoever and extremely poor app as it never allows me to check in.
Hello, I am an employee for a company who took on Wellhub. During initial meeting we all were told to use the highest paying option and switch once the free trial is over. I did as suggested and missed the period to switch to a plan I could take on financially. They did not refund me $338 and this is a scam/ploy to rob us without having any accountability. This did not only happen to me it happened to many people with NO refunds. I would suggest NEVER to use this app! They are scammers.
rubbish. can no longer access app and can't access account. Shocking
Busca não funciona. Se eu quiser buscar SOMENTE academias que estejam no plano GOLD por exemplo, o aplicativo não deixa. inclui as silver e inferiores junto no resultado.
+ 23 more in the clipboard copy
Sentiment summary
69%
Positive (4-5★)
5%
Neutral (3★)
25%
Negative (1-2★)