Review Insights · Google Play
Wendy’s
Wendy's Int'l., LLC · 665,879 ratings · ★ 4.7
4.7
★★★★★
665,879 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
16 negative reviews mention this · 31% of all complaints
★★★★★ "used to work great,now it wont even open.I have to go on the internet to sign in and order.Ive uninstalled and reinstalled...still just sits on the wendys logo and doesnt open" - Talisa Graves
2
"work"
7 negative reviews mention this · 14% of all complaints
★★★★★ "used to work great,now it wont even open.I have to go on the internet to sign in and order.Ive uninstalled and reinstalled...still just sits on the wendys logo and doesnt open" - Talisa Graves
3
"update"
6 negative reviews mention this · 12% of all complaints
★★★★★ "New update has made using rewards more difficult" - Brandon V
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
you offered a free nugget and I paid full price
used to work great,now it wont even open.I have to go on the internet to sign in and order.Ive uninstalled and reinstalled...still just sits on the wendys logo and doesnt open
New update has made using rewards more difficult
what's the point in having an app that lets you order ahead if they never start your order until you show up?
2026 update: You can't even start the app. It shows "firstname not formatted" error. Very buggy app. It would exhibit various errors from time to time such as loading a credit card for payment.
Can't order the beverages on the app. only allows a few options.
It is ridiculous that I can't place an order using a person in the restaurant. I also don't like the payment options on the app. Where is the customer service, Dave? Wendy would be disappointed.
Removing the pricing from combos until you get the checkout screen is really scummy.
Haven't had access to any deals for weeks but it turns out my friend still gets them on his app.
You can't order a JBC or a DBStack on the app at all. Any time you try, it doesn't register. The value menu is bugged out. Please fix.
the app literally doesn't open, just freezes. cleared data, cache, and force closed. still nothing. no app update available in the store. nice job.
it worked fine before update. now my email input showing error no connection - I never can log in the app
worst app ever! It only ever worked sometimes. Now it won't even log me back in. Don't pay for the digital free frosty because when your app stops working like mine... then it's a waste of money and it can never be used again. I had 8 more months and I don't think I ever used it because right after I paid for it the app stop working. Conveniently!!
my app has had an order stuck on it since 2019. have not been able to order anything thru the app since then. otherwise ok
poor interface and mediocre deals
horrible experience...I was charged 14.14..off my crimson card, I'm a dasher and wanted to get something to eat after work..I placed an order, it said it went through, I wanted to add something so I hit edit..it brought me back to ordering and they wanted me to pay for it again and the funds were no longer there . I looked at my bank statement and they took out $14.14.. I went to the restaurant and told them what happened they said they didn't have an order for me I wasn't given a refund or anyt
digital drive thru
ask me for a review when I just ordered it and got no food. . .review farming
charged me an extra $.5 for every item at checkout. so the app says things cost a certain price, but charges you more with no explanation. only use this app if you're fine with what is considered stealing in every other situation.
They give you an error message on credit card numbers unless you overpay with their digital prepayment nonsense.
they've recently updated the app and delivery process to go through door dash and it's legit a nightmare. accidentally press back or want to go back? good bye order. I don't normally review apps but this app update is so bad I felt compelled to save others.
sux
horrible
App is very poor.
Absolutely hate how the receipts do NOT have a barcode or number so you have to waste time either going back to the restaurant or long wait calls to customer service since the live chat is useless. Add taking photo of receipts so we can add the points.
Terrible deals that don't actually work as advertised
The app errors out but still puts the order in and charging you for it. I have already lost money by ordering and assuming it was actually an error and not getting my food
this is the only loyalty program that doesn't seem to work when trying to scan it in store. extremely annoying; I've missed out on many points and "offers" because their system can't seem to scan the phone code correctly.
slow, unresponsive, unintuative
Your app sucks when it comes to customization and even having the entire menu
I wasn't able to use gift cards for a delivery order.
awful. love Wendy's but the app is completely useless
doesn't work
Oops! Something went wrong! I just keep getting that over and over again and cannot complete my purchase.
this app never works. I've tried in two different phone, nothing
There was a recent updated, now every time I try to place an order it keeps saying something went wrong. I can't use my rewards. It also automatically chooses my payment method, which is Wendy's pay or some method that I am not using. I was very happy with the app, as Wendy's is one of the few places that I can eat due to their dairy free chicken. Now I'm not happy at all.
its been a year. updated it and tried using it. can order and customer service doesnt work. trash app.
The latest update broke the app!
keeps asking me to rate it.It does finally let me order cheese fries on the app which is nice but this is after my first order so im not sure what to rate it yet
Garbage and glitchy, no response from the developer. Same issue for the past couple months. Unable to use rewards from the lunch menu. Deleted and reinstalled the app multiple times.
app constantly crashing or not allowing orders to be placed
hard to order
service and food quality has really taken a dive, especially at Maineville OH location.
Needs to get better deals and rewards like the other chains honestly. Everytime i go they forget a part of my order too. 😅
terrible App deals, offers... this used to be my go-to App. sux now
The app is so slow and crashes constantly! It's so hard to use to order ahead. When it does work the offers are pretty good, but it's rare that it actually works for me 😔
Prices are too high for this quality.
app sucks
For the last month, the app has given the offer of double rewards points on Mondays. On 3 of the 4 last Mondays, including today, only single points were awarded. Plus, to claim points from a receipt, I'm directed to the bar code on the receipt, but that store's receipt shows no bar code, and no mechanism is provided to file the dispute. IMO, the app development team needs to tighten up its alpha testing.
it's very bad when you click on the bag to remove an item
+ 1 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)