Review Insights · Google Play
Western Union Money Transfers
Western Union Apps · 26,595 ratings · ★ 4.0
4.0
★★★★★
26,595 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
5 negative reviews mention this · 33% of all complaints
★★★★★ "worst app i ever used they cut my money from my bank account and can not give receiver and want to give them receiver details i give all details but it's on hold this process takes morethen 10 days and still receiver do not take money" - Muhammad Arshad
2
"send"
4 negative reviews mention this · 27% of all complaints
★★★★★ "it made hard to send money to new account. ask to send money to email kind of froud" - VIP GiLL
3
"account"
3 negative reviews mention this · 20% of all complaints
★★★★★ "worst app i ever used they cut my money from my bank account and can not give receiver and want to give them receiver details i give all details but it's on hold this process takes morethen 10 days and still receiver do not take money" - Muhammad Arshad
4
"poor"
3 negative reviews mention this · 20% of all complaints
★★★★★ "very poor" - Peter Raisbeck
5
"send money"
3 negative reviews mention this · 20% of all complaints
★★★★★ "it made hard to send money to new account. ask to send money to email kind of froud" - VIP GiLL
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not updating my rewards points..
worst app i ever used they cut my money from my bank account and can not give receiver and want to give them receiver details i give all details but it's on hold this process takes morethen 10 days and still receiver do not take money
very poor
it made hard to send money to new account. ask to send money to email kind of froud
will downloaded the app and find out that I still got to go in the western union or to a post office and they still charge me and you should have $30 fee every time I send money
very complicated.. so hard to send money
terrible app.
2026 update: ZERO stars. I will no longer use this service. Everything has gone down the drain. Even customer service which used to be professional is now really bad. Like talking to 14 yrs old edge lords. After using this service for almost a decade I will now use something else. Randomly locks my account over the years and ask for same identity documents over and over. Asking for too much personal info than I am comfortable of giving not knowing how they safeguard my info. Bye.
No stars. Feel that Ai wants to disregard and refuse the urgency with assisting family overseas.( Ghana ) Then rejected any kind of approval of transfer by what I'm assuming is an Indian call centre stating we have reason to believe that this is a scam. No more being judged and hindered by western union poor business practices. Total disruption and hardship put upon my wife's support.
Trash app broken garbage, doesn't work.Can't get it to send verification email, can't even verify I d, the constant problems just absolute trash.
there are times where transfers are received 3 days after transferring...which should be in minutes takes days
no star very poor
terrible and time wasting should not be using it anymore
Too much reconfirmation needed generated by confusing naming of buttons that do not mean that the money actually got sent, directions do not adapt to international street naming which can cause confusion with the receivers bank information
works sometimes
Sentiment summary
81%
Positive (4-5★)
0%
Neutral (3★)
19%
Negative (1-2★)