Review Insights · Google Play
Western Union Money Transfers
Western Union Apps · 26,342 ratings · ★ 4.0
4.0
★★★★★
26,342 ratings
🎯 Build a better version
Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"send"
3 negative reviews mention this · 27% of all complaints
★★★★★ "I’m frustrated with this service. Every time I send a large amount, I run into the same issue delays and uncertainty. Right now, I’m still waiting for money I sent earlier today, which I urgently need.I contacted customer support, and they …" - Dahlia Alamaras
2
"money"
3 negative reviews mention this · 27% of all complaints
★★★★★ "I’m frustrated with this service. Every time I send a large amount, I run into the same issue delays and uncertainty. Right now, I’m still waiting for money I sent earlier today, which I urgently need.I contacted customer support, and they …" - Dahlia Alamaras
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I’m frustrated with this service. Every time I send a large amount, I run into the same issue delays and uncertainty. Right now, I’m still waiting for money I sent earlier today, which I urgently need.I contacted customer support, and they assured me the funds would arrive before the end of the day. It’s already 12:30am , and there’s still no update or resolution. This lack of reliability and inaccurate timeframes is extremely disappointing, especially when dealing with urgent transactions.
very slow and stucks again n again. i have to try at least 10/15 times to send money..live chat and help options are really useless very annoying
unable to score less than 1 star
The moment you need customer support you do not exist .
unnecessarily complicated
offer best rate only once and then next time it jumps to worst rate
not simple any more to transfer. have to through email now. not good any more.
I never use my points
please we find hardtime to send money through this apps ,what is the problem
Does the job but it's extremely slow
not to good
Sentiment summary
81%
Positive (4-5★)
0%
Neutral (3★)
19%
Negative (1-2★)