Review Insights · Google Play
Western Union Send Money Now
Western Union Apps · 345,728 ratings · ★ 4.7
4.7
★★★★★
345,728 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"send"
7 negative reviews mention this · 39% of all complaints
★★★★★ "Why the automatic change!!!!!!!!!! example I put in reciever country then money amount the the reciever amount then reciever country then it changes to another country.Whats up with deleting amount u guys already have in box saying reciever…" - Dane Zava
2
"slow"
6 negative reviews mention this · 33% of all complaints
★★★★★ "So slow" - Z H
3
"money"
5 negative reviews mention this · 28% of all complaints
★★★★★ "Why the automatic change!!!!!!!!!! example I put in reciever country then money amount the the reciever amount then reciever country then it changes to another country.Whats up with deleting amount u guys already have in box saying reciever…" - Dane Zava
4
"send money"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Why the automatic change!!!!!!!!!! example I put in reciever country then money amount the the reciever amount then reciever country then it changes to another country.Whats up with deleting amount u guys already have in box saying reciever…" - Dane Zava
5
"transfer"
3 negative reviews mention this · 17% of all complaints
★★★★★ "App works fine, but the "Rate me now" pop up dialog is CONSTANT and EXTREMELY ANNOYING! I have reviewed this app before, so leave me alone! Here I am again, asking you to stop the constant "Rate me now" pop up. Other than the absolutely ann…" - Mark Miller
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
So slow
Can't log in. Won't go past the screen to input my email address.
Why the automatic change!!!!!!!!!! example I put in reciever country then money amount the the reciever amount then reciever country then it changes to another country.Whats up with deleting amount u guys already have in box saying reciever amount as I press delete with the tiny x it freezes then u guys automatically send money without me touching send the amount!!!!!! fix it!!!!
App works fine, but the "Rate me now" pop up dialog is CONSTANT and EXTREMELY ANNOYING! I have reviewed this app before, so leave me alone! Here I am again, asking you to stop the constant "Rate me now" pop up. Other than the absolutely annoying rating request on EVERY SINGLE transfer I make, the app works well. It is still asking for an app rating after EVERY transfer! Make it stop!
The app is very slow and irritating they say it's simple and easy to use but no it's not It has so many problems and then now the fee has gotten ridiculous to send money I'm going to start using something else to send money
Very slow and laggy, either pc or android. Learn from the MoneyGram page.
not sure why it's changed but politely it works like garbage now. been using for a long time. rethinking my options. very difficult to keep it going in the rt direction. flashing back in fourth because it doesn't like the way the data has been entered. BTW it's my business what I send my $ for! not yours. yours is making a percentage. notice the dates. was good now garbage.
Super slow!
it worked easier than going in the actual store. I wrote that initially on April 4th when I thought it was easier than going to the store since then it's been nothing but a nightmare trying to get a refund from a transaction they denied which I had to use some bootleg app named Barry to complete the actual transaction and getting my refund has taken over 2 months instead of some email telling me I had to do this and do that to get my I talked to Christopher customer service today which is the 23
too much adds when doing a transfer
garbage app and website. crashes constantly, having to re-log in every time. Oh, I'm in another country than what my account is? Gotta relog in again! Has failed to send payments causing issues and fees. Takes nearly 10 days to be accessible by recipient. Would never recommend.
I couldn't change anything, not the person or the amount. I had no control over my transfer. And what's the difference between a money order and a money transfer?
my receiver in Kiribati but kiribati national not listed
They randomly decide i can't send my fiance money, so I have to use their competitors. Pretty irritating. Everything to them is a Scam. I tried to WU my fiancee money for her plan ticket. We were meeting up in the Caribbean to get married and wait out her visa process. They congratulated me on the wedding, but decided me sending her money for a plane ticket was a scam!! Too many other apps that dont play these Games!!
Very difficult. i tried to send 1500 kept calling the bank. The bank said it was okay, call. Western Union, they kept saying they couldn't help me. It was on the bank and the bank that it was okay. It came down to that Western Union wouldn't let me send 1500. They want to be to send 800 and 800 so they could charge me an extra $10.
it takes time to send money. lots of pop up things. it tiring. not really convenient. they need to work on making it easier. but it's still do able. may be they should put a u tube video out on how to navigate the app
your app is very VERY SLOW
to slow
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)