Review Insights · Google Play
Westpac
Westpac Banking Corporation · 36,044 ratings · ★ 3.5
3.5
★★★★★
36,044 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
12 negative reviews mention this · 18% of all complaints
★★★★★ "whenever an app doesn't give the right to choose to update then you know you're screwed,because if it isn't broken,why would I want to update,but being made to do it, you're going to have problems,like I did, updated & was shut out of my ba…" - Vegeta72 D
2
"westpac"
12 negative reviews mention this · 18% of all complaints
★★★★★ "BPay view is hopeless. Hard to find, not intuitive, no easy automation. Very poor. I don't need to call Westpac to explain it any further it should be pretty obvious..." - Angus Thomson
3
"password"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Biometric/PIN logins only work for about a day or two, whereafter Westpac decides that you need to put in your password and set up your login method again. This happens constantly and I would be lying if I said it doesn't annoy me. App is a…" - Ryan Chen
4
"account"
8 negative reviews mention this · 12% of all complaints
★★★★★ "whenever an app doesn't give the right to choose to update then you know you're screwed,because if it isn't broken,why would I want to update,but being made to do it, you're going to have problems,like I did, updated & was shut out of my ba…" - Vegeta72 D
5
"login"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Has consistent "no internet" errors and then locks account from retrying. Locked account error message isn't shown in app, only when trying to login from browser. Call phone service and the automated message advises logging into app to talk…" - Daniel Wrigley
6
"phone"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Has consistent "no internet" errors and then locks account from retrying. Locked account error message isn't shown in app, only when trying to login from browser. Call phone service and the automated message advises logging into app to talk…" - Daniel Wrigley
7
"every"
7 negative reviews mention this · 11% of all complaints
★★★★★ "The app constantly has problems. I'm having to reinstall it every few months. It's not reliable and isn't easy to use. Update: I'm running the latest version. Now the various screens are blank." - Linh Chew
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
whenever an app doesn't give the right to choose to update then you know you're screwed,because if it isn't broken,why would I want to update,but being made to do it, you're going to have problems,like I did, updated & was shut out of my banking account for days till I had a great guy who got things working again,they use our money to pay clowns to update the app, I can do it for 50% less & you'll get the messed up app & save customers money at the same time, the CEO or Muppets should be fired!!
useless app that won't even let me enrol my device for security code
Very limited options to edit, no mass or bulk update of transaction categories
Has consistent "no internet" errors and then locks account from retrying. Locked account error message isn't shown in app, only when trying to login from browser. Call phone service and the automated message advises logging into app to talk to an agent, can't use the app customer service without logging in.
I can't log in at all and your call wait time is 1 hour. I can't access my business money to run my business. worst bank ever.
can't download on my s8 galaxy mobile
Dear Westpac, please do not block my account for no reason or recourse. This can leave your customers stranded and physically endangered.
I have been a RAMS home loan customer, and I am appalled at how my accounts have been handled. In preparation for moving my loan to a new lender - a transfer that hasn't even taken place yet - RAMS/Westpac closed my offset accounts and moved approximately $30,000 of my own money into a Westpac holding account, with no prior notice and without contacting me in any way. I now have no access to my own savings. The new lender doesn't even offer offset accounts, and RAMS/Westpac refused to migrate me
it won't let me put my new username and number in it only brings up a number pad so I can't write the username
Constantly fails to connect, then tries to blame my internet connection. Amateur garbage.
after uninstalling and reinstalling the app, which requires an internet connection, im unable to sign in on my samsung phone with an error that I dont have an internet connection.
crashes constantly
so many functions don't work and it's so slow. chat won't load, safecall doesn't work, notifications go nowhere and can't find them, can't find my digital card, profile switching to business looses functionality. may as well just use the website. Yes it's the latest version! clearing app data doesn't help!
restricted my account (frozen all my savings) until I update my account. Tried several times now and I get to selfie and it keeps reloading the same page when I click the take selfies button. I've proven who I am, been with Westpac over 30 years. I'll be changing banks for sure, I've got people I need to pay and I can't with my own money because you didn't test your app. And yes I've tried wiping cache, restoring app different phone. Terrible
kept asking me to download/open/download
The app will not remember sign-in credentials (biometric or pin) beyond a SINGLE session. Reported widely but Westpac support tries to gaslight you into thinking it's just you and your device. Uninstall /reinstall works for a couple of days at best. Clearing cache and data works for one or two days at best. The only REAL solution is an app update with a fix. The kicker? Westpac just don't care. Not one bit.
The app constantly has problems. I'm having to reinstall it every few months. It's not reliable and isn't easy to use. Update: I'm running the latest version. Now the various screens are blank.
app dose not work on my Samsung s 24 ultra when im on data. everything else on my phone still works on data. im on data wrighting this complaint now but my banking app dosent work... I can pay for stuff but I cant open the app to check my account. this is not good enough. just more reasons why cash is still and will always be king digital bank is bs.
Biometric/PIN logins only work for about a day or two, whereafter Westpac decides that you need to put in your password and set up your login method again. This happens constantly and I would be lying if I said it doesn't annoy me. App is also unstable, laggy, and feels very unnecessarily cluttered. Really frustrating and by far the least reliable banking app I've used.
careless cash option still useless. says you need to be at most 10m around the ATM. standing right in front of the ATM (1m), still won't trigger, location says I'm 56m away. this is in Macquarie centre NSW. 10m is obviously way too shoflia distance, as it is likely near impossible to get a true precise location especially indoors. Needs a serious rethink.
wasn't the one I wanted it's the four digit number code I wanted cause I always forget my word? wrong the I chose with thing
app is so bad and outdated
Login still not working after 3 months... this app has so many useless features, but the important stuff is not working.
Biometric or PIN login options will not apply. Had to type password to login every time, selected Biometric option and then the whole cycle repeats again the next time when I login. Rebooting the phone and reinstalling the app did not fix the issue. Frustrated.
frequently not working and locking you out of being able to access your money... terrible terrible app
Can't open the app for my new account, app continues to ask for an update when one is not available, so I am stuck in a loop.
pathetic. what gives you the right to perform an update then demand i confirm my details to re activate my account yet your system will not accept the information, then you turn around and lock me out if my own account with my own money. now I have to find the time to go into the bank. thanks for a thoroughly usless and totally inconvenient update. your money is not your money if these grubs can just lock you at at will
The most frustrating banking app I've ever used. That stupid digital cvc only works about half the time, so its impossible to make any online purchases. Keeps logging out while I'm actively using the app, the biometric login keeps getting forgotten so you're always getting prompted for a password then permission to use the fingerprint login- multiple times a day. How one of the countries biggest banks can't get basic services on their app to work is baffling.
says it's not compatible with my new phone with latest version. of Android, went to Westpac branch but useless help
The fact that you are forced to talk with a BOT who has no idea on what a simple question is very frustrating. The quality of BOT needs improving. It does understanwhat excel is. It does down load some details, but there is no complete . What is the phone number to talk withy a person!!!!!
Too many bugs after they did this major "upgrade" a couple of years ago. And with the recent update, can no longer log in with finger print properly.
the worst Bank in Australia
App freezes each time you log in post OTP. Had to try 10 times yesterday and same today. It does not allow to update address, and the only way I was able to is by using Chat(actually bot) and select update address link from there. App is utterly inconvenient to use and access. This is post deleting app and downloading again. I had this issue once again, when I call your IVR states simple call via app by logging in. Are you guys serious? If I am not able to log in, how can I call via app
can't talk to a human
I don't like to have updated every month.
If you require help from Westpac, this is the wrong bank to get help from. NO STAR RATING. 👎👎👎👎👎👎👎👎👎👎👎👎👎
why more updates ?????????????????
The bug where I have to put my login details in everytime rather than use biometrics is back since the last update. It's annoying AF to have to put in my details every time I want to login. Why break this after you fixed in previously?
stinks
not working for me when I need it.
onl
Why am I having to reset my password every four days? and yes I've uninstalled done all that, and it's not my android version being out of date either been like that for over a year now so over it 🙄
oh I still really hate this app. no updates. biometrics don't work when re installing, even pin doesn't work "something went wrong", have to put in password each time logging in. It won't let me view my card and dynamic ccv. Press "show card" and nothing happens. Makes the card and dynamic ccv worthless. Have moved all everyday spending away from Westpac because of this.
Cannot install the new version. Also cannot change my mobile number as it is incorrect in the website.
Sonethings not working.... why do we keep getting this message when logging in? and then have to update password and 4-digit code every other day???
There are over 6 of my apps that won't uninstall or install.Can you fix my problem.
Give me the option to get rid of the home screen search bar, stop article links about the Fed budget and lastly advertising for themes related to sports. No, I do not have "Footy Fever", all I want to do is my banking.
can't change login from password keep getting an error app reinstall makes no difference
Used to be able to get notifications on debits which was an option available in the app. This option no longer works, very disappointing.
Getting charged an overdrawn fee for 1 day is BS.
+ 16 more in the clipboard copy
Sentiment summary
61%
Positive (4-5★)
8%
Neutral (3★)
31%
Negative (1-2★)