Review Insights · Google Play
Wetherspoon
J D Wetherspoon plc · 152,795 ratings · ★ 4.6
4.6
★★★★★
152,795 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
11 negative reviews mention this · 20% of all complaints
★★★★★ "doesn't work in Birmingham airport in my phone, just says no internet connection. Bit pointless really." - Phil Hyde
2
"keeps"
11 negative reviews mention this · 20% of all complaints
★★★★★ "gone back to 1 star. latest update means when you check real ales available, it keeps going back to the original pub you checked. also with certain pubs(the same ones) it is not updated to what is on tap...." - jon newell
3
"update"
8 negative reviews mention this · 15% of all complaints
★★★★★ "The latest version, 6.8.0 doesn't work fully as the previous version did. (Phone's location set to "off"). Select a pub, check the cask ales list then select a different pub, check the cask ales there and it now holds the ales from the last…" - Robert Hay
4
"crashing"
8 negative reviews mention this · 15% of all complaints
★★★★★ "keeps crashing" - Christine Mccarrick
5
"keeps crashing"
7 negative reviews mention this · 13% of all complaints
★★★★★ "keeps crashing" - Christine Mccarrick
6
"crashes"
7 negative reviews mention this · 13% of all complaints
★★★★★ "5th Dec: unable to open, crashes immediately upon opening, has happened for at least the last 2 updates... update 15th Dec: tried uninstalling and reinstalling just to check, still repeatedly crashes on opening... Update 23rd Dec: Still cra…" - Amy Belikova
7
"doesn"
6 negative reviews mention this · 11% of all complaints
★★★★★ "doesn't work in Birmingham airport in my phone, just says no internet connection. Bit pointless really." - Phil Hyde
8
"phone"
6 negative reviews mention this · 11% of all complaints
★★★★★ "doesn't work in Birmingham airport in my phone, just says no internet connection. Bit pointless really." - Phil Hyde
9
"order"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Used the app to order and a friend went to the bar to order the same for himself. Friends order came twenty minutes before mine. Pointless app. UPDATE: as long as you are prepared to wait or order plenty in advance, then this app is useful …" - Seewhyseeoh
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesn't work in Birmingham airport in my phone, just says no internet connection. Bit pointless really.
The latest version, 6.8.0 doesn't work fully as the previous version did. (Phone's location set to "off"). Select a pub, check the cask ales list then select a different pub, check the cask ales there and it now holds the ales from the last pub? The only way to update the correct ale selection for the next pub is to first close the app and "force stop" it in the device settings. Not ideal. (Same issue on my Motorola phone & Lenovo tablet).
Why cant I get this app
gone back to 1 star. latest update means when you check real ales available, it keeps going back to the original pub you checked. also with certain pubs(the same ones) it is not updated to what is on tap....
this App has suddenly stopped working on my phone what has been changed to cause this ?
do not work at all on TCL 70 pro Many times try it even a few times downloads and uninstalled
now can't login using Google account
Used the app to order and a friend went to the bar to order the same for himself. Friends order came twenty minutes before mine. Pointless app. UPDATE: as long as you are prepared to wait or order plenty in advance, then this app is useful FURTHER UPDATE: Now that app using is mandatory, you'd expect better service.....but no. Over the last few visits, I have wrong orders delivered and missed orders, I've had to chase. Extremely poor service from this bar with or without the app.
USER BEWARE - KNOWN LOCATION ISSUE WHICH COULD RESULT IN YOUR ORDER GOING TO THE WRONG PUB. COMPANY POLICY IS NOT TO REFUND IN THESE INSTANCES - LUCKILY BANKS WILL INITIATE CHARGEBACK AS THEY ARE AWARE OF THE SALE OF GOODS ACT REQUIRING A CUSTOMER TO ACTUALLY RECEIVE THE GOODS THEY PAY FOR THE COMPANY WILL FACE A PENALTY ASSOCIATED WITH INCURRING CHARGEBACKS.
Doesn't work anymore. Still doesn't work 16/Dec/25. Still doesnt work 2/Jan/26. Still doesn't work April 2026.👎
keeps crashing
5th Dec: unable to open, crashes immediately upon opening, has happened for at least the last 2 updates... update 15th Dec: tried uninstalling and reinstalling just to check, still repeatedly crashes on opening... Update 23rd Dec: Still crashing upon open after update. ... 20th Jan 2026: reinstalled, still crashing upon opening! ... 23rd Feb: reinstalled still crashing upon opening! ... 1st Apr: much like this day, this app is still a joke and still crashes upon opening ...
app won't even load inside the pub what a joke
Not a customer friendly App. Instead of greying items out when they are gone, it allows you to proceed to payment, then kicks you out. I suppose you get what you pay for. This app needs serious investment to actually make it work. Slow, clunky, makes queueing at the bar almost attractive
no longer able to sign in with Google. App page just refreshes. Have you sacked your testers😡 23/03/26 Still unable to sign in, endless refresh loop. no feedback from Wetherspoons to complaints, even though it's affecting lots of customers. Useless!
app keeps on crashing a waste of time been like this since December its a waste of time
App keeps crashing. Been like this for months even after deleting and installing the app again. very poor
KEEPS CRASHING. USELESS
theres something wrong with the app it wont let me search for a location it keeps saying my Internet is not connected but it is can this get sorted please.
Sends pointless notifications. uninstalled
location frequently fails to work and glitches out setting it as other pubs despite manually it correctly multiple times.
App keeps crashing at start up after the latest update. Needs to be fixed.
App crashes when launching.
Would give zero if possible. Even if you confirm which pub you are in, it sometimes then puts your order in a different pub! Useless & dishonest as they refuse to accept it could be at fault & don't give refunds. AVOID LIKE THE PLAGUE.
App crashes instantly after opening.
Dreadful app.. Keeps freezing up.. Used to work well.. Gets worse and more complicated every update... Customers betteNow 100%
Sensational
apk stoped working
keeps closing, no use
wont open
crashes as soon as it's opened. unable to use app.
keeps crashing useless.... un installed multiple times
Crashes on splash screen. Pixel 7 Pro. Android 16. Tried uninstalling, restarting phone and reinstalling. Still crashes.
Keeps crashing. Have reinstalled but still same.
ordered once and it took payment twice. also difficult font and navigation. slow to respond. doesn't have festival ales listed
Down to one star until the app starts displaying the correct real ales for my locals again. It's been wrong for weeks now!
app crashes, takes money and didn't order anything, and the bar staff say there is nothing they can do
Runs then dumps you out, Samsung J5 Pro phone
The app hasn't been working for a long time now on older phones, but just FYI you can still order to the table using their website. There is usually a QR code on the corner of the table, and if not just Google your pub 😉
The app is now useless. It only allows a sign in using an Apple or Google email address, not my own email that I have always used with all my history and preference in. It's great being able to save favourite locations but it would be good to be able to save favourite food and drinks too. (2017)
App won't work
layout designed for mistakes, and staff seem to not allow corrections to the order without charging you for it. very poor....app constantly crashes and often can't find the local weatherspoons , needs more work!
not working
doesnt work
Will not load up ??
app not opening
awful
usually good but since last update it reports wrong real ale list eg: view what's on on pub A. Change to look at real ale selection in pub B and it's the same (incorrect) list as pub A.
piss poor when trying to chase the payment method
Was great. Easy to use etc. But payment is a nightmare! As soon as I go to my bank to approve the transaction the app closes. Everytime. The last month or so. I've had to go to the counter, because the app doesn't work.
+ 5 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
1%
Neutral (3★)
9%
Negative (1-2★)