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Review Insights · Google Play

WhatsApp Business

WhatsApp LLC · 23,103,098 ratings · ★ 4.6

4.6
★★★★★
23,103,098 ratings
5 ★
19,447,253 (84%)
4 ★
1,591,012 (7%)
3 ★
692,593 (3%)
2 ★
322,734 (1%)
1 ★
1,049,314 (5%)
🎯 Build a better version

Top complaints - extracted from 18 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"whatsapp"
3 negative reviews mention this · 17% of all complaints
★★★★ "WhatsApp Business mistakenly banned my account without conducting a proper review. This is a very frustrating and unacceptable experience. This is my primary business account, and I rely on it every day to communicate with clients. Losing a…" - Kelvin Chang
2
"login"
3 negative reviews mention this · 17% of all complaints
★★★★ "Login problem" - md jan

📋 All 18 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Durgesh Bhope 6/27/2026 v2.26.19.73
Nice
★★★★ Haleemah Boluwatife 6/27/2026 v2.26.23.73
I don't even understand ooo last two weeks, it wasn't like this after I upgraded it became worst, I find it so hard to view status, I have a stable network, I tried rebooting my device I did all sort but it won't rectify. please,Abeg, help with this thing nah, na nonsense ooo I have never come here to complain at all. As in I have never dropped complaint, but this is way too much, please. Also, least I forgot I have not been able to even do voice note, it just stress in zero and nothing more.
★★★★ Abdul Ally 6/27/2026 v2.26.17.72
always updates joo😭😭
★★★★ Kelvin Chang 6/27/2026 v2.26.14.78
WhatsApp Business mistakenly banned my account without conducting a proper review. This is a very frustrating and unacceptable experience. This is my primary business account, and I rely on it every day to communicate with clients. Losing access has seriously affected my work. The appeal process appears to rely only on automated AI responses, with no real explanation or human review. This is disappointing for a platform that so
★★★★ Patrick Wafula Juma 6/27/2026 v2.26.24.79
The app does not open
★★★★ md jan 6/27/2026
Login problem
★★★★ manav arora 6/27/2026 v2.26.24.79
Now time comes to find whatsapp Alternative after broadcast option is paid whatsapp restricted send a message more then 5 person. if you are making new group you can't add 20 30 known people if you do that whatsapp delete that group or impose some restrictions on you.
★★★★ Rohit Meena 6/27/2026 v2.26.22.76
there is always problems with hacking account and what's app employs not doing work on it. so bad
★★★★ Sharafat Mirza 6/27/2026 v2.26.24.79
suprb
★★★★ Ajnavi Raj 6/27/2026
App is bulky. It takes more space.
★★★★ Malik Haider 6/27/2026 v2.26.24.79
please my WhatsApp login plz 🥺
★★★★★ Nimra Choudry 6/27/2026 v2.26.23.73
nice 👍
★★★★★ Hadi Wahocho 6/27/2026
This is Good App why we send messages of other people
★★★★★ MONEY FACE 6/27/2026
Help me oooo
★★★★★ Irfan Hasan 6/27/2026
fuuhhin
★★★★★ Sanath Premakirthi 6/27/2026
Good
★★★★★ Akoh Dorcas 6/27/2026 v2.26.24.79
After the most recent update, I haven't been able to access the app via the icon. I get notifications and can respond to messages via the notifications, but I can't access the app in any way. I've uninstalled and reinstalled, cleared cache, cleared history, nothing is working. It's quite frustrating because I had pending messages to respond to but can't anymore. I'd honestly like if this can be looked into.
★★★★★ Ayamga Meshack 6/27/2026
why don't you guys let me login

Sentiment summary

91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.