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Review Insights · Google Play

WhatsApp Business

WhatsApp LLC · 22,159,579 ratings · ★ 4.7

4.7
★★★★★
22,159,579 ratings
5 ★
18,893,299 (85%)
4 ★
1,550,548 (7%)
3 ★
635,244 (3%)
2 ★
271,405 (1%)
1 ★
808,700 (4%)
🎯 Build a better version

Top complaints - extracted from 15 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"whatsapp"
4 negative reviews mention this · 27% of all complaints
★★★★ "You guys stopped my whatsapp account for what" - Jennifer

📋 All 15 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Jennifer 5/8/2026 v2.26.10.72
You guys stopped my whatsapp account for what
★★★★ Reffi Khan 5/8/2026 v2.26.17.72
some time cl failed time to time its very irritating
★★★★ Botirjon Mashrabboev 5/8/2026 v2.26.17.72
I really like WhatsApp Business. It would be even better if they created a perfect design for Android as well; I’m really looking forward to it. For example, having Chats, Calls, Meta AI, Channels, and Profile at the bottom. It would also be great if Statuses were moved to the very top of the chat list
★★★★ Masum Aktar 5/8/2026 v2.26.17.72
“My WhatsApp account was banned by mistake. I request you to review and restore my account. I will follow all WhatsApp policies.”
★★★★ narayan pandit 5/8/2026 v2.26.17.72
very bad
★★★★ Dilawar Ali 5/8/2026 v2.26.15.72
very important for me first time use very important
★★★★ PK Sharma 5/8/2026 v2.26.17.72
getting error in broadcast list paid 200/- and there are 139 audience against 256 but message is not going
★★★★ David FG 5/8/2026
la ultima actualización es horrible... antes se podia usar las etiquetas como referencia para crear listas de difusión. ahora solo venden la plataforma API y ese tema con IA nunca concreta clientes. va de para abajo.
★★★★ Muskan Zahra 5/8/2026 v2.26.14.78
JB tk application open na kro msgs nhi aty... late msg delivery issue hai... koi bnda bta Dy k ye ksy solve hoga
★★★★ Akhigbe Mercy 5/8/2026 v2.26.11.73
good
★★★★★ Abba sa,isu 5/8/2026 v2.26.10.72
Abba sa isu
★★★★★ Patrick Wasega 5/8/2026 v2.26.12.72
Its great.
★★★★★ Robert Msuku 5/8/2026
good app
★★★★★ Adeleke alake adenike 5/8/2026 v2.25.34.74
WhatsApp is a good app but this aspect of updating is alarming like this is the third time I am updating it and it is not working. It would have finished loading then it would go back to 0 and start loading again and my data keeps exhausting 😡😡😠
★★★★★ Riazuddin AKBARI 5/8/2026 v2.26.17.72
better

Sentiment summary

92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.