Review Insights · Google Play
White Castle Online Ordering
White Castle Management Co. · 17,582 ratings · ★ 3.7
3.7
★★★★★
17,582 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
10 negative reviews mention this · 27% of all complaints
★★★★★ "there is no way to pick up your order with the new menus at the drive-thru because they don't speak English The menus at the drive-thru are AI and don't understand a pickup order." - Steve Bahrani
2
"coupon"
5 negative reviews mention this · 14% of all complaints
★★★★★ "apply coupon, edit cart. lose coupon. happens all the time. app could use some work" - Nikki Myers
3
"work"
5 negative reviews mention this · 14% of all complaints
★★★★★ "apply coupon, edit cart. lose coupon. happens all the time. app could use some work" - Nikki Myers
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App not working
Horrible app that never works. Every single time I use it there is a problem and I end up just walking into the store and ordering direct. Most recently it won't let me pay. Promotions or offers never work. It's been years people, GET YOUR ACT TOGETHER AND FIX THE APP!
app is challenging to navigate
my orders is always rong
This is the worst food app I've used. It won't even let you place a order most of the time causing your awards to expire. Not in the mode to type out all the issues with this awful app.
needs to be compatible to all phones
Store flyer says "sign up & get $5 off your first mobile order" was a lie. I signed up and received zero dollars off my first order!
App would not let me pay, so I got stuck waiting in the restaurant to pay. Total waste of time!
always trouble with order
Not there yet. was hopeful for this. made my first order. had no option to add season salt on the fries. typed it in. they clearly couldn't see it. ordered cheeseburgers off the menu and removed onions. no onions. no cheese. the app just felt very not user friendly and food not very customizable.
sent coupon for a free sandwich then the restaurant said they don't have that coupon button now the coupon expired and I've lost the sandwich. very poor experience
charged me for my free chs stix reward
app broken. app keeps giving errors doesn't launch
I have tried to use the free chicken slider coupon for purchasing any order on a Wednesday it won't let me redeem it. I have tried several times wasted an hour of my time I'll never get back. Your app is tricking people
very confusing to navigate
Horrible app. Horrible. Coupons don't work, they give you a birthday treat that you clip but are still charged for, it says it's closed when you go to check out. Yeah, it needs tons of work! Said it was closed (5:00 p.m.) so you're losing money. This time, I drove there and ordered through the drive through but most would just choose another place.
unable to redeem $5 coupon too complicated. getting thank you for order that not complete
unable to pay online lots of app errors
view screen not set for mobile viewing.
worthless
Pricing should load when you are looking at items, rather than not loading until it goes into your bag. Navigation is very clunky. and payment method screen, google pay is hidden at the bottom behind my navigation bar, plus it would not add my card for payment. Needs lots of help and updates!
took me 5 tries to pay.
doesn't work, I can't order off it
apply coupon, edit cart. lose coupon. happens all the time. app could use some work
there is no way to pick up your order with the new menus at the drive-thru because they don't speak English The menus at the drive-thru are AI and don't understand a pickup order.
It should be an easier way to edit the food, it's so bunched together.
Does not display my awards to apply
difficult to use
can never do the rewards. so frustrating
clunky, no pay option
Clearly, not designed for the customer. The prices were not visible until after I added them to cart. Orders could only be placed 15 minutes in the future. You need an ASAP button. It was easy to get the promotions applied.
terrible
applying reward was difficult and I lost the BOGO breakfast deal after I selected it. very disappointed.
the app added items to my slider after I checked it in the cart.
Said they were out of special menu item I ordered and had been for days... Why can't the app menu and sign be changed to signify that you no longer carry an item. It should not be available to order.
horrible app, which socks because White Castle is so good. Navigation is terrible, coupons and deals never work correctly. Either the coupon never adjusts the price, or it fails to register, or it appears then disappears never to be found again. Really no point because of how buggy and unfinished the app is.
you can't order anything extra. like cheese cups. there is no button for just a cheese cup or even a button to add another one if you need two. I really wish they would fix it.
Sentiment summary
64%
Positive (4-5★)
8%
Neutral (3★)
28%
Negative (1-2★)