Review Insights · Google Play
Wilson Parking
Wilson Group · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"parking"
14 negative reviews mention this · 30% of all complaints
★★★★★ "why do I need to create an account? just let me put in my rego and pay ffs. It took me longer to pay for parking than I wound up being parked." - Wolfe1138
2
"wilson"
10 negative reviews mention this · 22% of all complaints
★★★★★ "I purchased daily bundles which can only be used using the app (not via phone nor website). when they introduced the 'Spott' recognition, the app removed the options to use Wilson Card or Bank Card to access the car park, which disallows me…" - Kristine Balagosa
3
"card"
9 negative reviews mention this · 20% of all complaints
★★★★★ "new spott system is ridiculous, why do we need to pair onsite with a QR code if the details like licence plate are already in the online booking? and it doesn't fall back to the card if not recognised.your previous plate/card recognition sy…" - David Harper
4
"service"
6 negative reviews mention this · 13% of all complaints
★★★★★ "I purchased daily bundles which can only be used using the app (not via phone nor website). when they introduced the 'Spott' recognition, the app removed the options to use Wilson Card or Bank Card to access the car park, which disallows me…" - Kristine Balagosa
5
"booking"
5 negative reviews mention this · 11% of all complaints
★★★★★ "new spott system is ridiculous, why do we need to pair onsite with a QR code if the details like licence plate are already in the online booking? and it doesn't fall back to the card if not recognised.your previous plate/card recognition sy…" - David Harper
6
"doesn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "new spott system is ridiculous, why do we need to pair onsite with a QR code if the details like licence plate are already in the online booking? and it doesn't fall back to the card if not recognised.your previous plate/card recognition sy…" - David Harper
7
"work"
5 negative reviews mention this · 11% of all complaints
★★★★★ "it straight up does not work" - Suto
8
"book"
5 negative reviews mention this · 11% of all complaints
★★★★★ "new spott system is ridiculous, why do we need to pair onsite with a QR code if the details like licence plate are already in the online booking? and it doesn't fall back to the card if not recognised.your previous plate/card recognition sy…" - David Harper
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
new spott system is ridiculous, why do we need to pair onsite with a QR code if the details like licence plate are already in the online booking? and it doesn't fall back to the card if not recognised.your previous plate/card recognition system had far less friction to use which was much more pleasant
it straight up does not work
useless little carparks in Adelaide that are always full. Don't waste your time
paid for spott, spott doesn't work, garbage app
why do I need to create an account? just let me put in my rego and pay ffs. It took me longer to pay for parking than I wound up being parked.
I purchased daily bundles which can only be used using the app (not via phone nor website). when they introduced the 'Spott' recognition, the app removed the options to use Wilson Card or Bank Card to access the car park, which disallows me to book. I called Customer Service, but they are unable to assist with IT issues. The alternative option is to pay a discounted rate. This doesn't resolve the issue. The daily pass bundle is considered null (and they're expiring soon).
constantly overcharging and then you have to send requests to be refunded
Wilson's is essentially a criminal organisation. If you end the parking early they take all the money. only do the minimal amount and renew it as needed. other apps allow you to end parking and it adjusts the fee. High fees, low quality parking, poor app features... shame on you.
App has removed the ability to enter/use a promo code. Additionally the function to allow selecting a different credit card for entry does not work.
I've been using Wilson Parking for a few months now and it's been a very frustrating customer experience. While the app "works" the unhappy path is a custom service disaster. I'm up to my 3rd or 4th customer service 'enquiry'. This time the QR code at the gate didn't work, the vehicle recognition didn't work, the intercom didn't work: had to take a $50 ticket on top of a $32 prepaid ticket that I couldn't access, kicking off another lengthy and painful customer service interaction. Save yourself
App is broken, cant make payments or create profiles, and no one to call because its a weekend, and the machines in the carpark only goes to 12hrs.
app crash at payment type
can't book online keeps coming up opps click here and start again and always get errors when trying to log into your account waste of time probably want you to not get cheaper parking which you need as their prices are ridiculous.EDIT so now because of your outage my parking will cost $50 for the day instead of $20 fantastic
Can't end parking sessions early.
Scanning the QR code to exit the carpark never works but entering the carpark is fine. Took 15+ tries for me to be able to exit the carpark today. I just want to go back to be able to enter and exit with my credit card.
everyday I have to login. it's getting really frustrating
No way to stop parking if it used until before the set time. What's the point of having an app if it's not real time and not flexible. It only allows you to add time but to finish it until is used.
Twice I have tried to use it and twice it has failed me - it seems to give me authentication errors when I am at the final step of trying to pay. They don't come back in a user friendly way, rather it comes back in a way that suggests an unexpected error. The other bugbear is in my phone, when I open edge, it always wants to open the Wilson parking app. I had to revoke the app's permissions to make edge usable again.
Terrible app, poor interface and keeps restarting
Can't redeem the discount reward because the terms and conditions section won't let me scroll down.
app is horrid, best thing to do is throw out parking tickets.
won't even load 'please wait...'
corporate greed increasing the price of parking
why do I have to provide my phone number to you leaches.
I paid for parking through the app and received a fine when I got back to my car for $65, the apps locator placed me in the wrong carpark, this was the first time I used the app, do yourself a favour, pay at the on-site machine
Forcing somebody to download another app, sign up, hand over your personal info and all that rubbish just to park somewhere once for 15 minutes? Ridiculous.
app is broken
Wilson keep putting their prices up, it's gone up almost $10 a day in just a few months. The machine at the entrance is also broken or can't connect to the network half the time, so every time we leave the parking lot there's a line of cars because they take over 5 minutes to answer the call button to let people out. Expensive for poor service
booking can be easily left unfinished due to multiple rounds of confirmation and ads. taking tol long for the booking to be effective at the parking location.
Can not book dates far enough ahead on the app vs the website.
Deceptive ads. Terrible app. Not user friendly. The search function doesn't work properly. I logged in to receive an app only discount, which disappeared when I was told by customer service that I had to exit my booking to update my payment details in my account. Wilson wouldn't reinstate my discount when I tried to book again nor would they let me remove my credit card details without providing a new credit card. Data stealing crooks.
Bought several pass bundle. Then app stopped working correctly. Called Wilson. Bundles are not refundable. So essentially they have taken my money and not provided the service I paid for.
Don't ask for a review, especially after it took five minutes to simply book a carpark.
too expensive
Too expensive
Since the last update the App continuously has a bug. It currently does not show upcoming or history parking after 30/06/2025. I park at Wilson every day in the July and August 2025 months but are blank. Without having the parking details showing in the App, you cannot cancel or amend a booking. That's a very serious bug and needs to be fixed immediately. Uninstalled and re-installef but no difference. Also the website is hard to log in and change details easily too. Please fix.
horrible app and stuff on phone untrained
Dodgy practices. No ability to reduce the time you park. Finished my appointment 30 minutes early but only able to add time.
prefer previous version
some height clearance information has been incorrect. I have reported issues, but changes haven't been implemented
You need to be able to download invoices through the app, not have to log into the web version
app is ok, shame the spott feature doesn't detect my vehicle and there's no way to revert back to my Wilson card option
Cant remove credit card from app with out call customer service
Declined my card at first, likes to charge disproportionately to time, EasyPark app 2x better
hard to use
app won't let me change the entry/exit time of a booking even if I try to make the amendment more than 1-hr before the start of the booking. Apparently, even though I have already booked my parking, if they "fill up" for that particular day - they can't let me change the entry time of a booking I already have a confirmation for. Would be good to be able to select the Entry Card (Wilson) AND be able to change the payment card on the booking pages, not through the profiles.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)