Review Insights · Google Play
Windows App
Microsoft Corporation · 32,518 ratings · ★ 3.9
3.9
★★★★★
32,518 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 20% of all complaints
★★★★★ "it only allows connection over same network. Why would I need this on same network. you should make it easy to connect via diff networks. It simply makes the app useless" - viral thakkar
2
"account"
6 negative reviews mention this · 15% of all complaints
★★★★★ "email address for logins don't match up. my app on my phone is working but not my Microsoft account on my Laptop. can't access settings to change well I cant sign in" - Aaron Artis
3
"connect"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Not offline-friendly at all! Always needs internet access for an actual local connection and you don't know what data they steal." - icarus
4
"windows"
4 negative reviews mention this · 10% of all complaints
★★★★★ "On Chromebook, accessing Windows 11 Pro, there are too many bugs for it to be reliable." - Nathan Weatherford
5
"remote"
4 negative reviews mention this · 10% of all complaints
★★★★★ "why remote desktop isn't working?" - Andre
6
"working"
4 negative reviews mention this · 10% of all complaints
★★★★★ "why remote desktop isn't working?" - Andre
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
On Chromebook, accessing Windows 11 Pro, there are too many bugs for it to be reliable.
appears to get stuck w/Ctrl locked on....
requires PRO version of Windows
Not offline-friendly at all! Always needs internet access for an actual local connection and you don't know what data they steal.
it only allows connection over same network. Why would I need this on same network. you should make it easy to connect via diff networks. It simply makes the app useless
Not everyone can use this useless app.
why remote desktop isn't working?
not useful 😔
it's complicated to use
windows what else to expect
A massive downgrade to the original RDP client.
email address for logins don't match up. my app on my phone is working but not my Microsoft account on my Laptop. can't access settings to change well I cant sign in
1 star i couldn't even get in,first of all why do we need a work account or a school account I should of used my normal account like what it didn't let do that that's first. Secend of all it didn't let me create one I mean I did but it wouldn't let me use it to get,at this point I can't do it online but in my opinion it's zero stars!!
The software just doesn't work. upgraded to Windows app from Rd client and it's never worked. however Rd client works so I just use that, it's nothing to do with my computer is to do with their silly app, shame on windows, I can't give a zero star
bad experience
Unbelievable slop
asks me for work or school account. I have a personal account. doesn't let me login
I can't make a account
Worked fine until it started needing a "work" or "school" account, now it's just a digital paperweight.
i cannot connect it to laptop
Doesn't work. I can't connect to the remote computer even though regular RDP connections work.
I cannot download it what the flip
very hard to connected
black screen after update. has no memory
I regret that I downloaded this, I can't be able to login my Microsoft account
I like the old one much better
Bugs on the Pixel Pro 10 Fold: some previous issues fixed but now the keyboard Ctrl, Alt bar and numeric keyboard view display very incorrectly in the 10 Fold's default orientation, causing severe usability impediment.
can't log in
absolute garbage. makes it so frustrating to work. too many glitches
I just wish it was more intuitive. I spend longer than a week trying to set this app up to connect to my desktop only to constantly run into error 0x3000005b and error 0x204 no matter what I did, and yes, I'm aware of the IPv4/name:port. I'd just rather use Google's Remote Desktop at this point.
this app is not working
can't use without a pc
you can't bypass the sign in
Please fix 0x907 error
From the name onwards everything is two levels too corporate to be well-considered.
Only login with work's email! Connect locally not globally. Very bad.
resolution does not go to FHD on Dex Mode
right click was working in 11.0.0.46 but is not working in the latest version for me. please look into this as it is unusable like this galaxy tab a8
While on Dex on a Samsug phone with a bluetuth keyboard, pressing Esc on the keyboard takes you out of the app. Moving the mouse to the top of the screen shows a bar that covers the whole top, making it difficult to click on the remote terminal. It is very hard to work with the remote terminal this way.
Not enough menu settings
Sentiment summary
70%
Positive (4-5★)
7%
Neutral (3★)
23%
Negative (1-2★)