Review Insights · Google Play
Woofz - Puppy and Dog Training
nove8 · 50,506 ratings · ★ 4.2
4.2
★★★★★
50,506 ratings
🎯 Build a better version
Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
9 negative reviews mention this · 24% of all complaints
★★★★★ "I never got around to using the app, I had a sick puppy. I can't find how to cancel. It said I would get an email or text a few days before as a reminder. I received nothing. I almost feel it is intentional so they can get a few extra dolla…" - Kenese Picard
2
"subscription"
9 negative reviews mention this · 24% of all complaints
★★★★★ "Like all the people who have the app a higher rating I also found it difficult to cancel. They are screwing people over. Make it easier to cancel your subscription. Give people warning before you take hundreds of dollars out of their accoun…" - Jenn Cook
3
"account"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Like all the people who have the app a higher rating I also found it difficult to cancel. They are screwing people over. Make it easier to cancel your subscription. Give people warning before you take hundreds of dollars out of their accoun…" - Jenn Cook
4
"free"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Waste of time and money. Pay for the app usage after the free trial period and then they want you to purchase a guide book." - Rick Plaskon
5
"charge"
7 negative reviews mention this · 18% of all complaints
★★★★★ "FALSE ADVERTISING: They say this is FREE, but they charge!!!" - RdRnnr Holndr
6
"charged"
7 negative reviews mention this · 18% of all complaints
★★★★★ "they charged me twice and didn't tell me this is a recurring charge. I can't log in without paying again. I think they are a scam" - Gayle Mcdonald
7
"trial"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Waste of time and money. Pay for the app usage after the free trial period and then they want you to purchase a guide book." - Rick Plaskon
8
"paid"
6 negative reviews mention this · 16% of all complaints
★★★★★ "I am unable to open the app and I've already paid for a year's worth of subscription!!!" - J. L.
9
"find"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I never got around to using the app, I had a sick puppy. I can't find how to cancel. It said I would get an email or text a few days before as a reminder. I received nothing. I almost feel it is intentional so they can get a few extra dolla…" - Kenese Picard
10
"money"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Waste of time and money. Pay for the app usage after the free trial period and then they want you to purchase a guide book." - Rick Plaskon
11
"dont"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I wasnt impressed, i asked for a refund. that was over a month and a 1/2 ago maybe longer; THEY TOLD ME THEY DONT GIVE REFUNDS!!!!! WOOFZ ARE SCAMMING RIP OFFS" - Tammy Lynn Lazore
12
"nothing"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I never got around to using the app, I had a sick puppy. I can't find how to cancel. It said I would get an email or text a few days before as a reminder. I received nothing. I almost feel it is intentional so they can get a few extra dolla…" - Kenese Picard
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I never got around to using the app, I had a sick puppy. I can't find how to cancel. It said I would get an email or text a few days before as a reminder. I received nothing. I almost feel it is intentional so they can get a few extra dollars.
Like all the people who have the app a higher rating I also found it difficult to cancel. They are screwing people over. Make it easier to cancel your subscription. Give people warning before you take hundreds of dollars out of their account. This whole thing is horrendous.
I seen a change in my dog yet.
Waste of time and money. Pay for the app usage after the free trial period and then they want you to purchase a guide book.
It seams impossible to cancel , NO SUPPORT at all. Plus its not adapted for your dog its a bunch of back to the basics. No fun and no improvement in a week...
I am unable to open the app and I've already paid for a year's worth of subscription!!!
Roban plata de la tarjeta sin tu autorización!!!! He entrado en contacto con el soporte, IGNORAN los mails, no presentan soluciones concretas, una verdadera vergüenza! YA ENTRÉ EN CONTACTO CON UN ABOGADO, y entraremos en un juicio que les va a costar mucho más caro que la plata que me robaron :) Saludos!
I wasnt impressed, i asked for a refund. that was over a month and a 1/2 ago maybe longer; THEY TOLD ME THEY DONT GIVE REFUNDS!!!!! WOOFZ ARE SCAMMING RIP OFFS
FALSE ADVERTISING: They say this is FREE, but they charge!!!
I paid for the app threw Facebook.. it took the initial amount and then tried to charge me 3 more times but thank God I had already locked my card and now it is saying they can't even find an account for me so I can at least do the 4 weeks I paid for and nothing! I'm definitely better hear something soon or Imma flip
bad no printout what so ever
they charged me twice and didn't tell me this is a recurring charge. I can't log in without paying again. I think they are a scam
I never subscribed to anything on this site but I getting recurring charges in my bank account that I did not ok. I've tried to get ahold of this business but no one will call back . I'm reporting them to the BBB right now this is NOT A GOOD BUSINESS!! TRUE 100% RIP OFF!! STAY AWAY FROM THIS ONE!!!!!!
Advertised as costing less than a trainer. Which isn't true
Just Don't!!!! So disappointed. Made a purchase for specific lessons(no time frame noted). Seemed reasonable. Completed the lessons. Revisited the site to access the paid for lessons. Apparently that triggered a trial subscription and a subscription at $48.95 a month. Contacted Woofz. Advised that "I" signed up for the trial and authorized the subscription. Nope. Will be disputing with my bank.
I paid and then offered more. options to purchase additional training material I don't want but can't pass on it. I want to cancel my subscription immediately
of course you charge
I paid for the trial. I cancelled it. Now, Woofz has attempted to charge me 4 entirely different amounts, all while telling me I will not be charged anymore, every single time. It's been cancelled. They tell me it's for a previous billing cycle. I have no previous billing cycle, and the charges are for $38, $31, $23, and now, $15. Why would you keep changing the amount, if I owe something specific? I owe nothing, and these charges are all fraudulent.
Tried the app and added my wife to manage our progress. Not very intuitive and hard to understand its function. After adding my wife she was charged another subscription, so we dont like that you have to chat for support. waste of money and time.
BEWARE...if you sign up for the "free" app, make sure you read the print. I signed up for the app thinking it was a month for $19.95. If I canceled, no big deal. I did cancel. I chose not to continue after the initial free trial, and I find out for the past 3 months, I have been being charged $99.95 a month for this app. There was no communication from the company saying they were going to charge me any money before it was done. I tried to use this app, it was not that helpful. Not worth the $
On an android device it doesnt work well. buttons at the bottom of the screen are not visible. if there is text at the bottom of the screen it is cut off.
WARNING - SCAMMERS - I am extremely disappointed with this service. Over the past two years, money has been taken from my account sporadically despite multiple attempts to cancel. Each time I contacted customer support, I was told the subscription was managed through my App Store account. However, there has never been an active subscription showing there. Despite providing this information, the charges continued. Approximately $185 has been taken from my account, and no one has taken responsibil
not recommended! Can not explore app without putting in card details. Company debits your account when you have not subscribed. I downloaded once to explore, never subscribed, my account has been debited twice? I was refunded for the first debit then a month later im debited again and they are refusing to refund! Trying to keep me locked into a app i dont have or use. Back and forth emails! I encourage all who experienced this to make your banks aware and report all their social pages
terrible customer service. no way to access start date of program thru app so you can arrange to cancel before you get charged 5x more than initial trial. when you contact them they refuse any kind of refund, I requested the day it was charged, still pending in my bank but they refused just offered a longer subscription for free.......what a joke. STAY AWAY.....you can find this information for free online and use on your pet.
have canceled MULTIPLE TIME still being charged dont sign up
Have tried cancelling the subscription several times. Has cost me over a $1000 and still being charged.
ad says woofz is free. but yet I ran into a pay wall. I have the screen shot
costs money
they DO NOT deserve the one star but can't post without giving them that ... they will SCAM you and say one time payment and continue to charge your card without authorization BEWARE and everything they offer you can get and learn for free elsewhere, DONT DO IT!
I've paid. And I can't log in.
These people are hoping you forget to cancel. I went to cancel, by going to the manage my subscription tab, but I can't without customer support assistance. If I have an account, I SHOULD BE ABLE TO MANAGE IT BECAUSE I'M AN ADULT!!. aA AND IT SHOULD NOT MATTER IF I SIGNED UP THROUGH GOOGLE PLAY STORE INTERNET BROWSER PAYPAL MY DAMN ACCOUNT I SHOULD BE ABLE TO CANCEL IT THROUGH MY ACCOUNT
they want a rating and haven't done anything yet but try to sell me plans
this is an update and better rating since I have used it. My dog is no more trained than in the beginning. I used this app because it told me in the beginning that I could add someone else to my account. I had my wife in mind since we have a German Shepherd puppy. The app locked her out after two weeks. We have tried resetting it and nothing worked. I'm canceling this service since I feel we didn't get what we needed from this. This app may / may not help others but it didn't work out for us.
This would be a great app. But they have you answer questions about your dog, and then they tell you you need to subscribe. 3 day free trial then $7.99 a WEEK! It's just way to expensive, and no free option, apart from the trial. If they added a free option, and/or lowered the price it might get 4 stars.
Beware. You will get billed for things you didn't ask for and find it challenging to cancel. Avoid it.
don't know yet
Too many additions to expected puppy training classes.
I give it a 2 star because I haven't even got to use the app yet. this will change when I try it out
Sentiment summary
80%
Positive (4-5★)
7%
Neutral (3★)
13%
Negative (1-2★)