Review Insights · Google Play
Woolworths
Woolworths Group · 32,253 ratings · ★ 4.3
4.3
★★★★★
32,253 ratings
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Top complaints - extracted from 58 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"shopping"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Would not show option to add selected items to cart, only to lists. Fixedfter update but now delivery address changes itself. I had not changed address, didnt need to confirm before checkout so shopping was delivered elsewhere. Today addres…" - MyMobile Galaxy
2
"woolworths"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Would not show option to add selected items to cart, only to lists. Fixedfter update but now delivery address changes itself. I had not changed address, didnt need to confirm before checkout so shopping was delivered elsewhere. Today addres…" - MyMobile Galaxy
3
"list"
8 negative reviews mention this · 14% of all complaints
★★★★★ "frustrating not all products are listed need headings for products wrong delivery address comes up no veges fruit offered how to finalise order? unable to complete my order after 30 minutes no stars for this app try another store Coles?" - Lesley Knox
4
"been"
8 negative reviews mention this · 14% of all complaints
★★★★★ "This app is the turd of all app's. For the last 3 time's I have had to uninstall then install the app before I can proceed. when I try to chat to someone through "Olive" who claims I'll get a response within 2 hours it usually takes longer(…" - Thisiskatesemail777
5
"error"
7 negative reviews mention this · 12% of all complaints
★★★★★ "i try to login keeps telling me wrong email or password, though sent me the code to my mobile. than goes to an error has occurd to contact support with 1800 number. i can login in on other device with no problem. sends me the security login…" - jyrah
6
"delivery"
7 negative reviews mention this · 12% of all complaints
★★★★★ "frustrating not all products are listed need headings for products wrong delivery address comes up no veges fruit offered how to finalise order? unable to complete my order after 30 minutes no stars for this app try another store Coles?" - Lesley Knox
7
"doesn"
6 negative reviews mention this · 10% of all complaints
★★★★★ "doesn't work just get the Coles app" - stevey stoner
8
"frustrating"
6 negative reviews mention this · 10% of all complaints
★★★★★ "frustrating not all products are listed need headings for products wrong delivery address comes up no veges fruit offered how to finalise order? unable to complete my order after 30 minutes no stars for this app try another store Coles?" - Lesley Knox
9
"order"
6 negative reviews mention this · 10% of all complaints
★★★★★ "frustrating not all products are listed need headings for products wrong delivery address comes up no veges fruit offered how to finalise order? unable to complete my order after 30 minutes no stars for this app try another store Coles?" - Lesley Knox
10
"lists"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Would not show option to add selected items to cart, only to lists. Fixedfter update but now delivery address changes itself. I had not changed address, didnt need to confirm before checkout so shopping was delivered elsewhere. Today addres…" - MyMobile Galaxy
11
"every"
6 negative reviews mention this · 10% of all complaints
★★★★★ "was useful now I have to login every time I want to use. creates a new list every time I login." - Murray Printandmail
📋 All 58 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
i try to login keeps telling me wrong email or password, though sent me the code to my mobile. than goes to an error has occurd to contact support with 1800 number. i can login in on other device with no problem. sends me the security login code to my mobile so obvisouly my details are correct.
doesn't work just get the Coles app
frustrating not all products are listed need headings for products wrong delivery address comes up no veges fruit offered how to finalise order? unable to complete my order after 30 minutes no stars for this app try another store Coles?
rip off merchants they've charged me twice and refuse to give me my money back or acknowledge the problem if 0 stars was a option I'd select it
no dark theme. please fix and I'll change my rating.
Would not show option to add selected items to cart, only to lists. Fixedfter update but now delivery address changes itself. I had not changed address, didnt need to confirm before checkout so shopping was delivered elsewhere. Today address changed again to an old address, baffling, as that address was deleted from my woolworths account about 4 years ago. Cant add product reviews despite following site instructions, cant leave feedback on site, says server error, constantly.
Why am i always being logged off my app? its frustrating
where do you put the promo code?
stopped running on my phone and wont let me re download.. says bot compatible. but i have s25 ultra.
Keeps logging me out and creating duplicate shopping lists! please fix
since last update won't stay logged in.
I get logged out every time I open the app
can never log in with Android. checked for updates, permissions. very frustrating when trying to share a list
No sharing of lists between users. Now that 2-step verification is being introduced, this makes it harder to coordinate shopping. Come on Woolworths, Coles allows you to share lists. Update (26/4/2026): over 4 years later, still no sharing of lists between people. might be time to ditch Woolies for an easier shopping experience.
doesn't work. it says "Network Error" every single time i try to load anything on the app. yet I get all the notifications that come with the app letting me know when my regularly purchased items through everyday rewards are on special... very frustrated. and dont tell me to delete and reinstall, ive done that 3 times.
Deleted and reinstalled just to not to be able to log in
Ads inside in app where I'm already paying you money to buy your product? Terrible UX design to satisfy money grabbing bean counters.
had to uninstall an use the website on google to order my shop. DO NOT DOWNLOAD
You would think the website for say frozen meals would tell you NOT ABOUT THE PRICES, but when half price, 30% off etc would start and end like previously, but no it doesn't anymore and shoppers have to guess and I say the app and catalogue would be the same? PS Like those at Woolworths Everyday, Woolworths staff is quick to respond which means they failed to read feedback.
The map overlay of locations in the Vermont Melbourne store is wrong. It constantly shows product location pins outside the map. It is not the GPS on the device either as it shows my location correctly. There is an issue with overlaying product locations on the map.
clear as mud. all over the place.
This app is the turd of all app's. For the last 3 time's I have had to uninstall then install the app before I can proceed. when I try to chat to someone through "Olive" who claims I'll get a response within 2 hours it usually takes longer( by hours ) and I have to message them again. I will be trying Cole's again. Maybe they got better. As someone who doesn't drive I've been using Woolies online since COVID. This app has only started bugging out majorly this year. It's so frustrating.
constant server error. unusable
Infuriating
pathetic
SORT YOUR APPS WOOLWORTHS!!! I have tried unsuccessfully about 30 times to link my rewards card over the last year and have never been able to. I get the same message everytime "we are having trouble connecting to the rewards server" and to retry.... come on... not good enough.
You made it pretty difficult to update my details, all I wanted to know was if the item is in my area
UI is very poor. Too many layers to find the right settings for store location, pick up delivery etc. Design is more focused for purchase than ease of use.
A lot of issues in general, but came here specifically after seeing ads on your app now. Not even surprised anymore.
in-app "feedback" button directs to website help section where u have to click feedback there which directs you to the app to give feedback but spoiler "internal error try again later" feedback: lists should be shareable so i can setup a shopping list for friends/family to also use in their own acc
No available delivery times means the app is useless. Delivery times diplayed a week ahead and not one available. 4.48 am now as I got up early to check so either final day of week not coming up or no delivery available. Either way make app useless
what happened to the add to cart button? bring it back please, having extra clicks and scrolling thru a list of lists to find ur cart to add it to doesnt make for great User experience
My delivery was originally scheduled for 4:00 PM, but the time kept getting pushed back again and again. By 8:40 PM, nothing had arrived. I tried calling multiple times, but instead of speaking to a real person, I was forced to waste my time dealing with useless AI chat. This was one of the worst service experiences I’ve ever had. To make matters worse, when I requested a refund, I was given an estimated $64 even though I had been charged $72. Completely unacceptable. I ended up with no delivery
Can't install Woolworths app Cannot install Woolworths app
feels like it is constantly updating so I deleted it
Im not sharing my location or allowing you to track via interactive garbage maps! I can only see aisle location on products I save in a list. If I search it forces interactive map. Stop forcing ai & intrusive functions onto people. Give us a choice. I'll shop at aldi.
App is a security risk to customers by not allowing customers to use a vpn for secure transactions.
I M trying my hardest to get delivery but I. cant seem to
Massive problems with recent deliveries. Items forgotten. Most recent order, the app said the order was running late and hadn't been delivered yet. It turns out the driver dumped and ran (most likely) hours ago. Frozen food ruined. Some fridge items very warm and not safe to eat. Disgusting service levels.
have been on this app for a number of years now worries now I cannot sign in they have changed my address and cannot change it back i don't know what is going on very frustrating no happy have deleted app and re loaded have given up thinking about going to Coles
app hasn't been working properly for over a week. Have reinstalled multiple times, restarted phone multiple times. Doesn't load cart or delivery times just says server error try again. Have contacted woolworths for help last week. Tried to load the website on a computer but that wouldn't even load the site properly and couldn't use it either?
I'm not impressed with shopping online, twice now that I've shopped online, my fridge items have not been delivered to me. though recently every i click on the app to go into shopping it freezes up and I don't know why, it doesn't have an update and it just won't load up. so I'm not impressed with anything at the moment.
I bought 4 bags ,2 kilos of Woolworths self-rising flour for making bread, I tried several boxes but my bread didn't rise. self raising flour unbleached and triple sifted but it's not rising, there's no yeast in it. Are you deceiving people? You're not putting yeast in it.😡 Woolworths brands are low quality and too expensive; you're ripping people off by offering $10 credit every 2000 points, I'm going to shopping groceries from ALDI or Costco
keeps adding shopping list even though i deleted it, app is seriously flawed
I can't figure out HOW to use an existing list (mine) to shop. No help, no hints from previous behaviour. Clearly I don't think or use same steps as other reviewers. Very frustrated
online shopping is very frustrating. you won't get what you are looking for or get what you paid for. Any help on the app from Olive is no help. waiting for a person you will be waiting a very long time. usually if I want to return something before I pick up my order, it won't happen and that's the consequences. since last review meat and vegetables have been rotten and sold in date on multiple occasions, I'm not well and have been in hospital on multiple occasions with bowel disease problems
The buy again list is more of a promotion screen. Something I purchased once is there but things I buy 2x a week are missing. Make it better.
I have had a WW Sim for yrs n loved it. BUT beware because my Sim was recently hacked n a demand was made for $2,450 I am currently waiting for a diff Sim to connect & then say bye bye to WW $25 THIS IS EXTREMELY FRIGHTENING ...BEWARE!!
horrible service. honestly pathetic. definitely would not recommend. I wish I didn't pay for a year long subscription.
I'm trying to sign up. I am required to click that I have read the Ts and Cs but when I try to read them, I get booted back and have to start all over again. Where are the Ts and Cs?
+ 8 more in the clipboard copy
Sentiment summary
86%
Positive (4-5★)
0%
Neutral (3★)
14%
Negative (1-2★)