Review Insights · Google Play
World of Hyatt: Book Hotels
Hyatt Corporation · 47,942 ratings · ★ 4.9
4.9
★★★★★
47,942 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"check"
4 negative reviews mention this · 21% of all complaints
★★★★★ "used to be a great app but the last couple of months can no longer check in or out, seems to have all gone downhill since latest update. to be able to do check in from my email now I have to delete the app, hit check in (which takes me to w…" - Beth Lynch
2
"reservation"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Useless app. Can't even edit your reservation. This app does nothing except constantly try to sell to you and get more money." - Michael Ventnor
3
"email"
3 negative reviews mention this · 16% of all complaints
★★★★★ "used to be a great app but the last couple of months can no longer check in or out, seems to have all gone downhill since latest update. to be able to do check in from my email now I have to delete the app, hit check in (which takes me to w…" - Beth Lynch
4
"useless"
3 negative reviews mention this · 16% of all complaints
★★★★★ "i need to downgrade my rating. there is no longer the option to check-in or check-out?? this was a major feature. it worked a week ago, but for my current road trip not available. useless app w/o this feature" - Tarun Thakkar
5
"hyatt"
3 negative reviews mention this · 16% of all complaints
★★★★★ "App is terrible. Nothing ever loads and when it finally does, it is impossible to book anything. Constant freezes and headaches using Hyatt. Seems especially bad when I try to use my corporate code." - Curtis Davis
6
"doesn"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn't work. I can't search for anything. Worse, when I try to search on the website it forces me to the app that doesn't work." - Michael Dolan
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
i need to downgrade my rating. there is no longer the option to check-in or check-out?? this was a major feature. it worked a week ago, but for my current road trip not available. useless app w/o this feature
the fact you can not do digital check in / check out like Hilton is crazy
The site can't handle the load
App is terrible. Nothing ever loads and when it finally does, it is impossible to book anything. Constant freezes and headaches using Hyatt. Seems especially bad when I try to use my corporate code.
can't login, user interface sucks. why username and password is not enough enough to login while these exact information is sufficient on website
Doesn't work. I can't search for anything. Worse, when I try to search on the website it forces me to the app that doesn't work.
designed by idiots. forces you to give your membership number in addition to your email/password but when you click "forgot member number" or whenever it just sends you a password reset email WITH NO LINK. absolutely unusable.
Useless app. Can't even edit your reservation. This app does nothing except constantly try to sell to you and get more money.
Doesn't function. Wasn't able to check in or out. Had to call customer service to get the app to even show me my reservation.
made me update to latest version then wouldn't let me book hotel stays.
useless
You literally can't log in if you've switched to a passkey.
the app is not fully in dark mode it is a strain on the eyes. please add dark mode function to turn the app entirely in dark modein the app......not this zebra theme....
not a great app. Marriott is much better.
app failed to cancel my reservation, cost me a night.
Very difficult as the apps only allowed 1 room per reservation. I'm now staying with Hyatt and the staff here is sharing the same issue which should have been highlighted to the Hyatt Group. I have to cancel my reservation via the apps in order for me to get 2 rooms under the same reservation which is super annoying. Countless email to the other Hyatt in Malaysia returned zero reply. I tried using the helpline from the apps but the avergae waiting time is 15mins. Waste of time via this apps
used to be a great app but the last couple of months can no longer check in or out, seems to have all gone downhill since latest update. to be able to do check in from my email now I have to delete the app, hit check in (which takes me to web) then reinstall app so I can view charges, etc during stay. But even doing this unable to conveniently check out anymore. Wish whatever was changed was changed back!
Please add a tablet layout for foldable devices. Foldables are in their sixth generation and need to be supported properly instead of giving us a stretched out app with poor usage of space. Please add Dark Mode support. This has been a feature in Android since version 9.0......... We're going into version 15 of Android and we still don't have this feature support from you guys. It's unacceptable. No one wants to look at all this blinding white in 2026.
My only criticism of the app is that they need to provide more pics and details of the rooms. I see suites for $2,000 a night in some locations and they only provide 2 pictures. This review is 6 years old. Hyatt replied in 2023 promising improvements. Still ZERO improvement on profiling their rooms. This is pure laziness on Hyatt's part. Hyatt members are doing Hyatt's job for them, making videos on YouTube. Hyatt doesn't deserve this kind of loyalty. Dropped from 4 stars to 2. Do better, Hyatt.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)