Review Insights · Google Play
WOW Presents Plus
World of Wonder Productions, Inc · 13,429 ratings · ★ 4.3
4.3
★★★★★
13,429 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
11 negative reviews mention this · 22% of all complaints
★★★★★ "I can't cancel the bloody subscription on this! It keeps charging me. I try cancel subscription and it takes me to Google play where it is not listed as one of my subscriptions! 🤷♀️" - Sorcha O' Brien
2
"watch"
10 negative reviews mention this · 20% of all complaints
★★★★★ "it needs fixed there is no dubbed on the drag race shows from other countries because I don't speak that language but I still want to watch it and they completely took the dub out like the dub was horrible but at least I could watch some of…" - Brandy Marshall
3
"play"
6 negative reviews mention this · 12% of all complaints
★★★★★ "it needs fixed there is no dubbed on the drag race shows from other countries because I don't speak that language but I still want to watch it and they completely took the dub out like the dub was horrible but at least I could watch some of…" - Brandy Marshall
4
"paying"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Commercials for paying customers..... yeah no" - max Schoenmakers
5
"annoying"
5 negative reviews mention this · 10% of all complaints
★★★★★ "the wow app on my LG TV always during the final lip sync cuts out, reloads, skips every time. very annoying. and no, its not my internet!" - Glen Ryan
6
"issue"
5 negative reviews mention this · 10% of all complaints
★★★★★ "I pay money for this subscription but casting doesn't work from the app on my phone or my roommate's phone. so it's basically useless unless I want to hook my laptop up to the tv and use an internet browser. this has been an issue for a lon…" - Laura Molden
7
"episode"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Content is good but app is poor. Every episode now starts with 5 ads, each of which must be manually skipped. There is no way to quickly jump back into recently watched seasons. No "continue next episode". That's a very standard feature on …" - Ben Reno
8
"subscribed"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Is anyone else experiencing issues with their subscription? It took my monthly payment on 10 of January and since then I was unable to watch it, it treats my account as if I'm not subscribed... Pushing "restore purchase" button only gives "…" - V P
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible experience. Lots of times the system is not working, asking to login again and again. Unfortunately it is the only streaming I can watch my queens, or else, I would cancel it very fast. Now, for example, I wanted to watch, but I cannot because it is not working!
buggy as all hell
i cannot find rpdr latest ep nor the collection.
Commercials for paying customers..... yeah no
I can not watch the wow app on my TV. tells me every password is incorrect and never sends the email to change it.
I can't cancel the bloody subscription on this! It keeps charging me. I try cancel subscription and it takes me to Google play where it is not listed as one of my subscriptions! 🤷♀️
the app is so slow
Terrible app, the cast functionality is not even working.
Subtitles and audio language options unavailable when casting to Chrome cast
Soft launching ads even for paying subscribers? What a terrible idea it is to dig the knife into your ONLY loyal audience. The show is done. The platform is done. Gurl bye.
subtitles stopped working for few weeks now. still not fixed....
S tarda en darte acceso después que pagas la suscripción, no valen queso
achingly slow - will not play video, only audio
in already paying money to watch drag race on this app, can yall stop it with the damn ads??? might as well pirate it damn
So i pay for the regular subscription and i still get ads which is annoying as hell. Theyre obviously pushing to get the premium version. Been a subscriber for years but i guess its time to go for other alternatives. Sigh.
awful
I pay money for this subscription but casting doesn't work from the app on my phone or my roommate's phone. so it's basically useless unless I want to hook my laptop up to the tv and use an internet browser. this has been an issue for a long time, it needs to be fixed.
Pls. Refund. I was charged through autodebit 2 days before my prevoius subscription expired. I was planning to unsubscribe today but once my account was funded, they deducted it right away. I havent used the app for a few weeks now or almost a month.
really annoying to use when you want to view your recently watched. a lot of times it disappears, and even if you click the season it will start the episode over
bad
how do you not even have the most recent untucked..
i never got a problem with my subscription coz it automatically charged my credit card not until i can wnt watch season 18. its hard to look for their contact. Common the subscription isnt cheap!
i subscribed and cannot access content, now i have to go through a lot to get my money back. SCAMMERS!!!!
it wasn't a good app to begin with but now is even worst. After paying my subscription via Google pay for some reason it doesn't recognize that I am subscribed. Gonna have to request a refund.
keeps saying im not subscribed and to 'register my subscription' did this all the way through watching an episode and now Google is saying they'll refund me if I dont log in in 3 days. this is clearly a new bug but there's no way to contact other than this. dont mind if Google refund me after ive watched tbh.
after subscribing it keeps on showing you have to subscribe for content. It's so irritating after some point. you keep on have to log in and log out.
I have lodged a complaint and nobody has even responded. This app keeps asking me tk complete registration and when I'm done, the videos are still locked. Why is this app so buggy?
awful
Absolutely terrible... Paid subscription... Every time I log in it asks me to renew subscription... Will be cancelling my subscription immediately.... Truly disappointing
subscribed but app won't register the subscription despite restoring purchases and logging in and out multiple times.
It doesn't load... it's decent when it works
So I can't even watch the original US Rupaul's Drag Race because I'm in Australia, which is exactly the OPPOSITE if what is CONSTANTLY advertised on the WOW+ YouTube and all their other advertising channels? Ridiculous.
it needs fixed there is no dubbed on the drag race shows from other countries because I don't speak that language but I still want to watch it and they completely took the dub out like the dub was horrible but at least I could watch some of it I'll give it more stars if the app approves and right now is not playing my video like RuPaul you have enough money fix your damn app geez
The overall experience has been a decent one, however bringing in the ads has turned me off a little. I know those shows are on the app so I don't really need two ads popping up before I watch something. Seems redundant and just something to annoy the viewer. Edit: downgraded my 4 stars to 2 stars because more often than not it tells me it can't play the video.
the wow app on my LG TV always during the final lip sync cuts out, reloads, skips every time. very annoying. and no, its not my internet!
first you started using AI subtitles (rendering them completely nonsensical more often than not) and now they just aren't available at all with Chromecast. why do I bother paying for this service again?
The closed captions on the UK series are horrible. A huge number of the words are just completely incorrect.
constantly disconnected from our Chromecast and wifi. really annoying app
some season couldnt play even i uninstall/reinstall the app
Content is good but app is poor. Every episode now starts with 5 ads, each of which must be manually skipped. There is no way to quickly jump back into recently watched seasons. No "continue next episode". That's a very standard feature on streaming platforms, but absent here. Occasional playback issues but nothing major.
can yall PLEASE fix the issue of the phone screen falling asleep when using picture in picture mode? it literally only happens with this app and its so annoying.
The app is rather poor to be honest. I purchased a subscription and the app didn't recognise it, was difficult to troubleshoot the issue. Considering this is just for watching Drag Race, it's kinda shocking that there's no option to watch untucked along with the main series. It's a hassle to constantly go between the different shows. Downloads sometimes don't work and say waiting for wifi despite being connected to wifi.
Is anyone else experiencing issues with their subscription? It took my monthly payment on 10 of January and since then I was unable to watch it, it treats my account as if I'm not subscribed... Pushing "restore purchase" button only gives "trouble connecting" pop-up. Tried everything - reinstalling, logging out, resetting my phone. Thr only way to contact support is vis email. Still waiting for reply for over 2 days now... So hard to avoid spoilers for episode 2 of the new RPDR season... help!
This is a review of the App experience not the shade on the content. eve. after paying and subscribing. its not given me access to the content. even if it will eventually come, its not an acceptable experience.
i just subscribe and i can't even watch
The one issue with this app is that it will not cast/share to my TV, it used to but I haven't been abke to do it for 2 or 3 years now which is disappointing. Otherwise, a great app.
The app will not play to the television.
video playback is constantly stopping and saying it can't play. when told to contact support for this, there is nowhere to report. it's getting really frustrating to constantly close the app, check my connection (which is never the issue), and then start everything all over again just to have to do the same thing after another episode.
Great price 👍 But you never tell your customers when shows are on and what time in their country Disappointed 😞
Sentiment summary
80%
Positive (4-5★)
5%
Neutral (3★)
15%
Negative (1-2★)