Review Insights · Google Play
WPS Office-PDF, Word, Sheet
WPS SOFTWARE PTE. LTD. · 5,942,137 ratings · ★ 4.5
4.5
★★★★★
5,942,137 ratings
🎯 Build a better version
Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charged"
13 negative reviews mention this · 52% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
2
"subscription"
12 negative reviews mention this · 48% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
3
"trial"
11 negative reviews mention this · 44% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
4
"refund"
11 negative reviews mention this · 44% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
5
"free"
10 negative reviews mention this · 40% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
6
"recently"
9 negative reviews mention this · 36% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
7
"signed"
9 negative reviews mention this · 36% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
8
"recently charged"
9 negative reviews mention this · 36% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
9
"subscription signed"
9 negative reviews mention this · 36% of all complaints
10
"experiencing"
8 negative reviews mention this · 32% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
11
"though"
8 negative reviews mention this · 32% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
12
"active"
8 negative reviews mention this · 32% of all complaints
★★★★★ "Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my …" - Anna Salcedo
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
ghatiya bekar fudu
Hi! Im experiencing the same issues as many otheruser. I was recently charged 1,700 even though idon't have a active subscription. I only signed upfor a 3-day free trial, and without notice, the appautomatically deducted the amount from my wallet.I've been trying to request a refund, but it keepsgetting declined. Same as all of them, i wasn'taware that the subscription would auto-renew.PLEASE PROCESS THE REFUND IMMEDIATELY!
I'm experiencing the same issues as many other user. I was recently charged 1,700 pesos even though I don't have a active subscription. I only signed up for a 3-day free trial, then it automatically deducted the amount from my wallet. I've been requesting a refund, but it keeps getting declined. I wasn't aware that it would renew automatically. I hope it would get refunded because that money is supposed to be for our medical expenses.
i was recently charged 2,550 and this is not authorize, please i need that money for my medication that is my last money. please help me refund my money.
So bad. Came pre-installed. Has ads, which no other app that does the same thing has. Constantly promotes Pro. and automatically shares everything as a link which requires the receiver to download the app in order to open.
Hi! I'm experiencing the same issues as many other users. I was recently charged 1, 700 even though i don't have an active subscription. I only signed up for 3-day free trial, and without any notice, the app automatically deducted the amount from my gcash. I've been trying to request a refund, but it keeps getting declined. Same as all of them i wasn't aware that the subscription would auto renew. I already sent an email. pls process my refund as I really need that money back for my allowance.
Hi! I'm experiencing the same issues as many other user. I was recently charged 1325.11 even though i don't have a active subscription. I only signed up for a 3-day free trial, and without notice, the app automatically deducted the amount from my gcash. I hope my refund request would be accepted. Same as all of them, i wasn't aware that the subscription would auto-renew. This is so frustrating. I hope this feedback finds you well.
Hi, I have been charged with RM2++ which I did not make. How do I submit the details such as order for you guys to check?
Hi! I'm experiencing the same issues as many other user. I was recently charged 1,700 even though I don't have a active subscription. I only signed up for a 3-day free trial, and without notice, the app automatically deducted the amount from my wallet. I've been trying to request a refund, but it keeps getting declined. Same as all of them, i wasn't aware that the subscription would auto-renew. As a student this is so frustrating. I need a refund immediately. And I'm not using the item.
i was charged 1700 pesos i didnt sign up for a subscription. i only signed up for a 3day trial. give me back my money
not free 35 euro charge after 15 days
“Thieves… you stole 1,300 from my account. You shameless scammers.”
Hi! I'm experiencing the same issues as many other user. I was recently charged 1700 even though i don't have a active subscription. I only signed up for a 3-day free trial, and without notice, the app automatically deducted the amount from my gcash.I've been trying to request a refund, but it keeps getting declined. Same as all of them, i wasn't aware that the subscription would auto-renew. This is so frustrating. I hope this feedback finds you well.
ye log ullloo bana k autopay on karwa lete hain phir seedhe 2000 cut .
I didn't use this app why you always deduct me 😡😡 I delete this already why you deducting me.
Hi! I'm experiencing the same issues as many other user.I was recently charged 1,700 even though i don't have a active subscription. I only signed up for a 3-day free trial, and without notice, the app automatically deducted the amount from my wallet. I've been trying to request a refund, but it keeps getting declined. Same as all of them,i wasn't aware that the subscription would auto-renew. This is so frustrating. I hope this feedback finds you well. I ALREADY SENT EMAIL PLEASE CHECK
You charged me ksh 4000 in subscription fees a day before the 3 day trial period ended. This is not right. Please refund my money. I followed all the procedures as instructed yet there is no refund forthcoming. why do you keep doing the same thing customers are complaining about. NB/ please don't download this app, they are thieves.
money hungry lag
Hi , don't use the app even after I canceled the subscription before the end of the trial period ,the yearly subscription of R669.99 has just being debited off my account . Seems to be a common problem with the app. Very disappointed as the refund has not been reflected into my account even after the support team reached out to me.
Urgent: Multiple Unauthorized Overcharges - Refund Required Review: I am extremely frustrated to find that WPS Office charged me multiple times for the same subscription as soon as funds became available in my account. I did not intend to subscribe to multiple tiers, yet the app processed three separate charges simultaneously, effectively clearing out my balance. This is a major billing glitch that has caused me significant financial stress. I am requesting an immediate refund
I'm trying using pdf photo but it's force me for paying ain't no way using it!
Hi! I'm experiencing the same issue as many other users. I was recently charged RM 214.00 even though do not have an active subscription. I only signed up for only 3-day free trial, and without notice the app automatically deducted the amount from my account. Don't trick us if it's not a trial and just tell us honesty. I just got my payment for my saving as a student. Please consider reviewing my case and refunding the payment.
Not free
I have made payment using another card but they keep trying to debit me again from my previous card. please stop this!
easy to use
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
10%
Negative (1-2★)