Review Insights · Google Play
Wyndham Hotels & Resorts
Wyndham Hotel Group · 64,338 ratings · ★ 4.6
4.6
★★★★★
64,338 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"stay"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Stay down their motels wanted a refund call. I could leave early and I paid for extra days. Would not refund the extra day. I paid. I don't recommend this motel.At all very rude front desk people In Arizona." - Apostle Jeff Reed
2
"wyndham"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Can't sign into the app so I can't use it. Update: one year later still can't log into my account on the app. Apparently no one from Wyndham monitors the comments." - Steve J (SteveJ)
3
"points"
5 negative reviews mention this · 38% of all complaints
★★★★★ "I didn't receive points for 8 day stay in Cabramatta Australia they refused to help me in any way. Can't get info because I'm in the USA and don't know how to communicate with the customer service department I'm at a loss and will not recom…" - Doug Stewart
4
"work"
4 negative reviews mention this · 31% of all complaints
★★★★★ "I didn't receive points for 8 day stay in Cabramatta Australia they refused to help me in any way. Can't get info because I'm in the USA and don't know how to communicate with the customer service department I'm at a loss and will not recom…" - Doug Stewart
5
"days"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Stay down their motels wanted a refund call. I could leave early and I paid for extra days. Would not refund the extra day. I paid. I don't recommend this motel.At all very rude front desk people In Arizona." - Apostle Jeff Reed
6
"sign"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Can't sign into the app so I can't use it. Update: one year later still can't log into my account on the app. Apparently no one from Wyndham monitors the comments." - Steve J (SteveJ)
7
"point"
3 negative reviews mention this · 23% of all complaints
★★★★★ "I didn't receive points for 8 day stay in Cabramatta Australia they refused to help me in any way. Can't get info because I'm in the USA and don't know how to communicate with the customer service department I'm at a loss and will not recom…" - Doug Stewart
8
"getting"
3 negative reviews mention this · 23% of all complaints
★★★★★ "I'll pass. Tired of having to fight this app. Tired of "forgot password" and never getting an email to reset it. Tired of having NO points after every stay. The Other apps work, I'll use them." - Michael Waters
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stay down their motels wanted a refund call. I could leave early and I paid for extra days. Would not refund the extra day. I paid. I don't recommend this motel.At all very rude front desk people In Arizona.
Can't sign into the app so I can't use it. Update: one year later still can't log into my account on the app. Apparently no one from Wyndham monitors the comments.
I didn't receive points for 8 day stay in Cabramatta Australia they refused to help me in any way. Can't get info because I'm in the USA and don't know how to communicate with the customer service department I'm at a loss and will not recommend this point system to anyone I booked though this app and they still refuse to work with me to help.me get my points I guess I made the mistake of choosing Wyndham.
Wyndham is always promising points that you never receive. Do not show any interest in their timeshare scams! Also if I want to book 2 night and have enough points for 1 night I have to do 2 separate bookings and call the hotel to link them.
keeps making me sign in over and over. junk
the point system is terrible trash. 30 nights for one stay, that's ridiculous. Place a coffee card at the worst. Is 14 cups getting one free, and that's $15 a cup, lol
App is not activated for Joining, Sign-in, Making Reservations, nor Access, App does not work.
The app crashes too much especially when you click on a good offer SMH. Wyndham cheats people out of the point they earn for their stays every day. I have had over at least 15 reservations in a little over a month & not 1 point until I asked for their corporate office number after the back & forth for over an hr or more. At that point I was owed over 50,000 points. The excuse was I am under CDL/CLC rate that isn't true. I booked the earth day offer 5 reservations now won't release my points⚠️
Some Wyndham properties even charge around $5 per bag for luggage storage, which is unusual compared to other hotels. The biggest issue was with a promotional booking. Wyndham stated I could cancel within 7 days, and I submitted my cancellation request within that period. They later refused a refund, claiming cancellations must be made by phone and that email requests are not accepted. Very disappointing experience. I would be cautious before purchasing any Wyndham promotional offers.
I'll pass. Tired of having to fight this app. Tired of "forgot password" and never getting an email to reset it. Tired of having NO points after every stay. The Other apps work, I'll use them.
Stay two nights get one night free was a scam. I stayed six nights may 4th to the tenth at days inn in Simpsonville, SC and I'm still short in points getting that free one. buyer beware. Filing a consumer complaint today.
super slow and doesn't hold the dates im trying to book. Needs work
often complicated
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)