Review Insights · Google Play
Xero Accounting for business
Xero Accounting · 19,781 ratings · ★ 4.6
4.6
★★★★★
19,781 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"xero"
6 negative reviews mention this · 21% of all complaints
★★★★★ "logs me out the app after setting up, then tells me i need xero verify, then says i need to log into browser. seems a faff" - Sam Shinn
2
"work"
5 negative reviews mention this · 17% of all complaints
★★★★★ "(The latest update will not even let me upload documents as the button is under my navigation bar.) every update makes it pretty and less usable. The mobile app is extremely stripped back and lacks basic functionality, forcing you to use a …" - Stephen
3
"phone"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Bit if a pain since the latest update. Sporadically won't load anything. Only time resolves it. Restarting phone/app doesn't help." - Matt Ford
4
"doesn"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Bit if a pain since the latest update. Sporadically won't load anything. Only time resolves it. Restarting phone/app doesn't help." - Matt Ford
5
"month"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Really hard work. Nothing is clear, nothing is explained to you when you get the app. Even adding a receipt as an expense takes ages, it's a nightmare when you have loads to do in one day. Also, the 6 month free trial period I was given wit…" - William Robins
6
"these"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Really hard work. Nothing is clear, nothing is explained to you when you get the app. Even adding a receipt as an expense takes ages, it's a nightmare when you have loads to do in one day. Also, the 6 month free trial period I was given wit…" - William Robins
7
"invoice"
4 negative reviews mention this · 14% of all complaints
★★★★★ "create an account. send an invoice. then download our second authenticator app to verify its you by scanning the qr code ON THE SCREEN THAT IM CURRENTLY USING... trash" - Clint Hartfiel
8
"able"
3 negative reviews mention this · 10% of all complaints
★★★★★ "piece of junk app!!! once you put the mca on the app, you'll never be able to get back on the app ever again. stole my money because now I can't cancel of course. reporting to better business bureau. wish I could give a negative review" - Brandy Bradley
9
"money"
3 negative reviews mention this · 10% of all complaints
★★★★★ "piece of junk app!!! once you put the mca on the app, you'll never be able to get back on the app ever again. stole my money because now I can't cancel of course. reporting to better business bureau. wish I could give a negative review" - Brandy Bradley
10
"cancel"
3 negative reviews mention this · 10% of all complaints
★★★★★ "piece of junk app!!! once you put the mca on the app, you'll never be able to get back on the app ever again. stole my money because now I can't cancel of course. reporting to better business bureau. wish I could give a negative review" - Brandy Bradley
11
"business"
3 negative reviews mention this · 10% of all complaints
★★★★★ "piece of junk app!!! once you put the mca on the app, you'll never be able to get back on the app ever again. stole my money because now I can't cancel of course. reporting to better business bureau. wish I could give a negative review" - Brandy Bradley
12
"pretty"
3 negative reviews mention this · 10% of all complaints
★★★★★ "(The latest update will not even let me upload documents as the button is under my navigation bar.) every update makes it pretty and less usable. The mobile app is extremely stripped back and lacks basic functionality, forcing you to use a …" - Stephen
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
what an absolute joke of an account keeping software. everyone says it's great .. it's not.
piece of junk app!!! once you put the mca on the app, you'll never be able to get back on the app ever again. stole my money because now I can't cancel of course. reporting to better business bureau. wish I could give a negative review
shockingly bad
(The latest update will not even let me upload documents as the button is under my navigation bar.) every update makes it pretty and less usable. The mobile app is extremely stripped back and lacks basic functionality, forcing you to use a computer for almost everything. To make matters worse, the automated bill entry doesn't itemize uploads, leaving you to do the manual work anyway. When I reached out for help, the support team was not helpful. Not the "time-saver" it claims to be.
cant even log in
bank feed either never updates or is days behind
logs me out the app after setting up, then tells me i need xero verify, then says i need to log into browser. seems a faff
had to call the police as scammers, tried getting our money out of the app for well over a week. customer services of stripe and xero blaming each other, and getting absolutely nowhere forced to call the polices Internet fraud quad to see if they were aware of these fraudsters....a void this app like the plague
Awful. If you have any sort of history or any sort of non standard setup, this is not for you. Horrifyingly complicated. It feels like the program is looking over your shoulder rather than trying to make your life easier.
stupidly expensive, hard to navigate and even harder to cancel the subscription
create an account. send an invoice. then download our second authenticator app to verify its you by scanning the qr code ON THE SCREEN THAT IM CURRENTLY USING... trash
They will still charge an additional month if you try to cancel. Plus, they did not honor the trial discount I should have been offered and charged full price from the start. They're not worth it and will ghost you if you have complaints.
xero is by far the worst system I have ever delt with, not only have they made what should be a fluid experience for business accounting an about crab salad, you actually have to master a degree in rocket science... the worst bit is no number you can call for direct support... no, you need to book an online ticket a month in advance to have an "expert" contact you.. what a joke. DO NOT SUBSCRIBE.. SAVE YOUR MONEY AND YOUR SANITY.. one star is being over top generous
Pain to use. Especially when you change devices..Sends the authentication codes to one devices while trying to open another. Such time waster...
Didn't work on set up. Too many bugs, QuickBooks was a lot easier.
very hard to use from the phone , pretty slow on laptop . high price for quality
im using for India accounting.. and it sucks for tax compliances...
can't prove that cuatomer reveived email with invoice. big missing element of good syatem. i have 2 accounts and from new financial year Im movind to different platform.
the app is slower than the second coming of Christ..
very poor, to authenticate down load another app to verify and scan the QR code that doesn't work. this really is hopeless, dont make the mistake of subscribing (you can't do anything until you do) then try and set everything up only to find nothing works! find a different invoice app as this isn't very good at all.
what is the point of this app? we can't check a contact's historic invoices/transactions or create invoices (we use repeating invoices). absolutely pointless. edit: Xero's reply is ignoring what I said about using repeating invoices. these cannot be created or viewed in the Xero app. 90% of our invoices are repeating, which leaves the app totally redundant.
Bit if a pain since the latest update. Sporadically won't load anything. Only time resolves it. Restarting phone/app doesn't help.
Really hard work. Nothing is clear, nothing is explained to you when you get the app. Even adding a receipt as an expense takes ages, it's a nightmare when you have loads to do in one day. Also, the 6 month free trial period I was given with my business credit card doesn't work and they've charged me (ironically, have to spend ages in the app figuring out how to reconcile these transactions given how difficult the app is to use)
Pretty basic functionality and years behind expense capture solutions like Concur. No OCR. No able to set defaults for receipt data entry. Cant see attachments on the phone app when looking at bank transactions. Phone receipt images fail to save on the transaction for last 6 weeks when viewed via the Web app in the web software and its taking forever to fix this problem (non compliant with ato record keeping). Xero doesnt tell you of this significant bug. You have to ask.
ive been using xero for years and years, but I do find it a bit of a slap in the face when I pay around $70 a month and now you are offering ridiculous prices for new customers. how about looking after your regular customers too. im thinking of going back to MYOB because of this. so disappointed.
Not user friendly. Constant problems, very frustrating. Was told I could do it all on my smaet phone. But can't!
Wasn't able to find the balance sheet and other reports. These also don't work on the mobile website.
expensive when you can't trade when sick. pay subscription or lose access.
swiping your line items away while youre trying to scroll your invoice is ridiculous.
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)