Review Insights · Google Play
Xero Me
Xero Accounting · 22,659 ratings · ★ 4.4
4.4
★★★★★
22,659 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
6 negative reviews mention this · 14% of all complaints
★★★★★ "terrible. i hate this software. its a battle to login every single day. it never ever works first try. be embarrassed." - Riley Mcdonald
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
still poor. why is there no contact support on the app. one day peoplewill wakeup and realize you dont offer anything of value. shamefull
terrible. i hate this software. its a battle to login every single day. it never ever works first try. be embarrassed.
log in the worst experience
terrible system, vomiting .
my work place made me get this.
needs an option to automatically add breaks to each day, I can't be the only one that has breaks at the same times everyday. sitting there manually adding 12pm to 12:30pm to every day is so tedious
not user-friendly at all.
confusing
useless, always problems
holidays don't accumulate, and sick days don't either.
doesn't work
asks for too much personal information
The app gets stuck in a login loop.
trash app! nowhere does it says you need to download a xero verify app also.. and now I can't get back into my details because the app asked me to create a password for to login, now I get a prompt a message saying "your permission to - - - - ltd. have changed".... I check for help, confusing!! in the end, zero help, had enough of the app, went back to workshop app.. zero problems
garbage. way too hard to login especially across multiple devices. it's not even worth 1 star. it's -5 stars. HATE HATE HATE THIS APP. EXTREMELY ANNOYING & FRUSTRATING JUST TO SUBMIT PAY.
don't want 2 emails and don't need them
always hard to log in
Not an app. Just opens a web browser that runs in the app. Difficult to use and worse than other silimar type HR admin type software. Edit, to devs; Yes I logged on and it stayed as a browser
it takes far too long to jump through all the bloody hoops you have in place just to stop people from logging in.
inconvenience
It requests a authentication application to login. To use the xero app to authenticate my login, it requests me to login the app. But, I can't do it because I can't use Xero a to authenticate. to contact support I need to login into the app.
It sends you on a loop of Authentication and lost temper. Waste of time
incorrent seting , should be 7.6 fot full time
I can't login, the app used to let me but now it does not. Can't get into it with my normal emails, can't get support. I need to be able to see my payslips unsure what has gone awry.
Awful. No way to easily download my payslips. In bulk, or otherwise. And it looks like there's no intention of ever adding that function.
hell
I have a new phone of which I have smart switched all my apps to however Xero does not recognise my email or my pass key I've tried sign in several times but it keeps locking me out!
useless software
so much hassle to set up.
When entering hours worked you have to wait almost an entire second after every number you click, before clicking the next, or it won't register the next number was even clicked. This has been an issue for literal years and greatly slows down the integral task of filling out a time sheet.
A wee bit Janky. plus also having to use this app, as well as verify, as well projects, annnnd the desktop client is a pain.
when capturing a till slip with the camera, you have to take multiple shots before the slip is recognised for analysis. This never used to happen, just recently. I use this app daily for my business and having to waste time trying to get it to recognise the slip is painful and frustrating!
I'm having so many issues logging in. It use to be so easy. Now it transfers me to a website. it sucks.
I don't find the set up or log in user friendly / not easy.
trying to add annual leave hours is a nightmare. the amount of times I have submitted and approved my leave just to see it zerod thr amount of hours and I didn't get paid. also, fix your sick leave. nz does it in days not hours and it always creating a mess. needs to be sorted out.
The leave input should be in fractions, ie 7.6, instead of hours and minutes. Or at least support both options.
Missing "next pay day" details, long overdue feature - web Version is more useful. Deleting the app for now.
Rubbish for filling out time sheets; only gives you one pop up option to input start time; can't add a break and end time like you can on desktop/web browser
frustrating
signing in can be a massive pain when you have to contact someone at Xero
could be better have to have start time and finish time it adds the hours by itself
please add the download button back :/ it's such a hassle to add extra steps to obtain my payslips
Sentiment summary
83%
Positive (4-5★)
8%
Neutral (3★)
10%
Negative (1-2★)