Review Insights · Google Play
Xero Verify
Xero Accounting · 16,580 ratings · ★ 4.8
4.8
★★★★★
16,580 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"code"
12 negative reviews mention this · 24% of all complaints
★★★★★ "All I ever get is the 6-digit code, not the notification." - Lucy Hall
2
"work"
10 negative reviews mention this · 20% of all complaints
★★★★★ "how to use? it does not work.. need help please" - chusnul chotimah
3
"device"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Security is a mess. Verify works with a code now but you then have to verify the device a second time through email." - Jason
4
"doesn"
7 negative reviews mention this · 14% of all complaints
★★★★★ "beyond frustrating . authentication doesn't work. try email, second email unable to be verified. do security questions. unable to submit. horrible app. does not need this much data just to look at a payslip" - Nathan Wilkins
5
"login"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Forced to use this by employers. Apparently need two devices to login! How can this be progress? Still not in even after speaking to customer service." - GT Doubleyou
6
"xero"
6 negative reviews mention this · 12% of all complaints
★★★★★ "xero kept asking me to scan the QR to register the device, but the app has already scanned the code and would only give me a 6 number login which xero won't accept. absolute waste of time, if I can't get another authenticator to work then I…" - Vanessa OConnor
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I really shouldn't have to download 2 apps just to check my payslip
pain in the butt with all the security
Most of the time no notification is sent. Never have this issue with other authenticator apps. You'd think with their rip-off pricing they could put a descent app together.
Security is a mess. Verify works with a code now but you then have to verify the device a second time through email.
Forced to use this by employers. Apparently need two devices to login! How can this be progress? Still not in even after speaking to customer service.
The code hardly ever works. Pretty fatal flaw for an authenticator.
so glad I stuck with my trusted MYOB and refused to recommendation to move to Zero. yes, I know, Its actually spelled with an X, but that fails to show me sentiment adequately
insisted i used this app wouldnt let me use any other app to login
gives a passcode but there's no place on the login screen to put a passcode
pain that I can't just log in. only access I have is a Timesheet, 2FA with a separate device is overkill and a pain.
does not allway work
beyond frustrating . authentication doesn't work. try email, second email unable to be verified. do security questions. unable to submit. horrible app. does not need this much data just to look at a payslip
its not for indian GAAP... Sucks..
very slow,
xero kept asking me to scan the QR to register the device, but the app has already scanned the code and would only give me a 6 number login which xero won't accept. absolute waste of time, if I can't get another authenticator to work then I will have to cancel my subscription and use a different company.
its a joke, uou cant evan contact support or call
just a way to data scrape from employees who aren't in a position to say "no"
Useless won't login on Yes it's Me and bloody codes don't work either. time to move accounting company
Terrible, never works right. Wondering why I pay for xero accounting. No customer service and garbage apps
Aboslutley hopeless. the code doesn't match from phone to computer... error messages. It wont allow re scanning of the QR . Absoltuely no way to contact tech support.
Really great way to make it harder to get paid for your work.
not happy. no warning I'd have to download this bloody thing. no warning it would try to charge me either. as bad as sage.
It never works, I always have to log in to my alternative email address just to get the code to log in to my laptop
Silly that this is a requirement at all, password should be enough.
hate authentication apps
not very smart app. I m using xero app on the same phone, still ask me to verifying mmutiple times.
forced to have this so now I'm forced to have another app to log in to another app I will be closing my account, wouldn't mind if it was optional... since I can't log in even with this app I'd like an email address I can email to have my account closed I'm now moving to another service
displays screens with no means of exit.
I know that it's for my own security, but I hate that I'm forced to set this up or just never be able to access my account again without it.
I dont get it
ABSOLUTELY USELESS!!! I'd give less than one star. The app gives me a number code, but no email notification to use it (though they are turned on). The app gives me no way to scan a QR code other than by using a phone and another device. This is useless when your phone is your only device. This app has had me running in circles and has done nothing but give me head aches. All to sign a document from my accountant. absolutely disgusted by its uselessness. No request for help has been replied to.
let me have more than 1 pc at a time saved. I go between my laptop and my desktop multiples times per day and have to do the verification every time despite closing trust this device
Waste of time, slow and doesn't always work. Pointless
it's like logging into the Fort knox downloading app to verify another app 🙄 unbelievable.
horrible to use
cant rember device .. and never logs in
Doesnt send notifications. Just get rid of this unnecessary hassle....to top it off they leave fake reviews on their product to bump it up. what a joke
Stupid interface. Scan QR code you will find under "add new account" even though you see it above. It doesn't sync and you stuck there. Make it work first. Help in Xero ? Hahaha. Almost non-existent.
Doesn't work properly, verification code is supposed to reset after a minute but it's doing it every couple of seconds so I can't verify fast enough to login. Completely locked out, whoever decided we needed a whole app for one function, while the rest of the service is used in a browser should never be allowed to work again, beyond stupid
Useless waste of time
Xero is great to use but totally lousy to set up the MFA does not work as can read QR code but will not connect to system, Have used Zero verifyer with no luck. Its vertually impossible to understand how you use help system. WHY NOT MAKE THIS SIMPLER
Worst app. CANNOT change phones. It won't scan new QR code. Says date settings wrong when I have it on follow system settings. QR scan from camera can't find the app to open it. Trash.
I got a new phone tried to use xero verify on new phone, when set up new account I keep getting message could not establish Internet connection, check date and time settings date and time are correct and whatever option set i use to set date and time it fails
every time confirming its me annoying
This is awful and intrusive, how is it effective to have two step authentication if both the accounting app and the authentication app are on the same device? two stage authentication only works if you have a separate specific security device such as a card reader.
2 hours to instal and still doesn't workl absolute garbage
All I ever get is the 6-digit code, not the notification.
how to use? it does not work.. need help please
Please fix the timesheet where you cannot add public holidays or overtime etc anymore.
doesn't give me a notification 90% of the time
+ 1 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)