Review Insights · Google Play
Yelp: Food, Delivery & Reviews
Yelp, Inc · 643,612 ratings · ★ 4.6
4.6
★★★★★
643,612 ratings
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Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"reviews"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Looked up a business in my location, the first 10-15 results are sponsored/promoted. Can't sort reviews. I had to scroll all the way to the bottom just to verify the location address. I'm not downloading your app for your worthless review s…" - Kevin Thweatt
2
"force"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Why the hell would you go from automatically showing me places to eat around me to making me type in a place to look? Might as well just use Google maps edit: came back 4 years later and there's still no "near me" option. I looked up someth…" - Camden Castillo
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
iwant tosee beerbarswith bar taps pictuers show pictures of beer barswith bar taps
doesn't work as advertised
annoying trying to get simple answers
Didn't work the one time I tried to use it.
doesn't show me the very specific business I want it to. I typed it in full name and it just showed sponsored results. and it knew my address after I declined it.
glitchy
my reservations are not showing up!
Places that charge to fill a water bottle get the lowest rating possible
prefer privacy
Why the hell would you go from automatically showing me places to eat around me to making me type in a place to look? Might as well just use Google maps edit: came back 4 years later and there's still no "near me" option. I looked up something in Arizona and now I'm just looking up places around me, but it forces me to choose a specific location. how dumb... not coming back again to these ridiculous people
I'm not downloading an app on my computer just so I can view an image on a webpage.
The company and their customer service is absolute trash. Advertise elsewhere.
unable to sort photos by date. wild that such a basic option is missing. no one wants to see old menus with outdated prices.
Looked up a business in my location, the first 10-15 results are sponsored/promoted. Can't sort reviews. I had to scroll all the way to the bottom just to verify the location address. I'm not downloading your app for your worthless review service just because you made the website more difficult to use.
closed all the time when it should be open.
not very user friendly.
Why does anyone think this is a good app? i look for a business in a specific city and it returns The Top 10 in . The problem is that NONE of the top 7 of those results are in thaf city. Some are 15 miles away. I'm going to San Francisco, not Petaluma.
HORRIBLE SERVICE BY MARIA
1 Star for trying to force the app to use
worst customer service. we called to reserve, were added to wait list, waited the 45 min, then was told next to be seated once current table left, as the table occupants left were then told another 45 min wait due to kitchen ticket system down, asked if we could at least sit at the table since we had 2 very pregnant ladies with us. then they proceeded to sit smaller tables while making us wait outside. hostess was rude about how she approached the issue. unsatisfactory!
One star. This is what happens when you force someone to get an app they don't want in order to proceed. Happy now?
stop hiding negative reviews for specific places
If I am on your website quit blocking me from reading reviews unless I have your app. I am now not downloading the app for sure because of the stupidity.
They maliciously and purposely force you to download the app just to be able to sort the reviews,. Not ethical.
Look and feel is fine but when you use the yelp "get a quote" no one ever reaches out to you. I've deleted the app and am reaching out to businesses myself. Waste of time
hundred thousand notifications and not a single one is helpful
I have tried for a year now to feel like I fit in at median community Care I do not fit in. they are not consistent with the medications and the food is like really bad unless the owner is here and Cooks himself you know it's like a tuna fish sandwich every night so do yourself a favor and find a different place as a whole it's okay and it's a beautiful house but I need beautiful people.
It happened to me this morning when I went to McDonald's on Century Blvd And Western Ave. It took too long for them to take my order and then it took like 10 minutes to get the Other. I'm not going to McDonald's ever again.
dont appreciate being forced to download your app just to read a review
delete
aggressive app very difficult to login😡😡😡😡
Boo. Stop asking me to use app when I just want to see the menu.
we dont need an app for reviews. downloading just to tell you how moronic it is. useless. Yelp has gone to garbage. wont be using again. forcing people to get an app to read reviews is just trash
I just want to browse the website. please stop trying to get me to download your app. If I download this app, it is solely to send a sign that I've been kidnapped and I'm in danger. Thank you.
Yelp is a scam! Worldpay credit card processing is horrible but Yelp won't let me leave a bad review for them. Worldpay Yelp reviews can be easily found on Google search but cannot be found on the Yelp app.
Can't be trusted to deliver food. I ordered Five Guys for my family and the app kept showing it was being worked on. after over 30 min, Yelp sends me this message, "Hi, Yelp here. We're sorry but something went wrong & we had to cancel your Five Guys order. We've refunded your order & sent an email with additional details." Apparently they had "Delivery issues". all I got was a refund and a worthless apology. I will be trying a different food app in the future.
Predatory bait and switch company that keeps trying to force you to this terrible app. Either have a website presence or don't. Deleted the app and will never get this spam again
I didn't want to install this app just to view images of a store.
Getting multiple useless quotes from the contractors when I have already chosen one. scam
if I don't want to install the app to view my wait time and just want to check it out on your web portal then don't force me to install this nonsense app
App doesn't let me log in or sign up. Just keeps saying "something's funky right now"
yo stop forcing me to use the app when I google a restaurant I just want to take a quick look on my browser
Turned into a scam that tried to force you to make projects just to look at companies. Who on earth asked for this? Nobody. Nobody wants this. Deserves zero stars. Whoever did this is worse then the people running netflix and disney combined. Total garbage.
having to download the app for geolocation data is why I gave this app 1 star. i wanted to read full reviews on the website and they locked that information to just the app. i did not download this for any other reason and I did not want to. middle fingers to the marketing department for wanting more free data. I don't mean to be harsh, but hard locking activity from the website to where you can only see it on the app is not bettering the experience, its forcing engagement for a better metric
app is always down. whenever there's an update I can't use the app. need to update. then restart my phone. waste of time.
cook your own food, seems like just adding another pair of unwashed hands to carry your food. waste of money.
Forcing people to download an app when it should simply be on a webpage is garbage. What a pathetic practice.
no longer working
Too much trobule gettling Menu with prices.
The owner's and his buddies are flat out racist
+ 3 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)