Review Insights · Google Play
Yoga Go Pilates & Yoga Workout
WELLTECH APPS LIMITED · 143,262 ratings · ★ 4.6
4.6
★★★★★
143,262 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
8 negative reviews mention this · 27% of all complaints
★★★★★ "It's not the app. It's the company. Customer Service is an AI bot. No human involved. So if you have trouble signing in, you'll get a feedback loop. I need to cancel my subscription and I can't get to my account anymore." - Joan Soo
2
"cancel"
6 negative reviews mention this · 20% of all complaints
★★★★★ "I had a trial offer, and it automatically renewed for $50, without any warning or chance to cancel. I am very upset that I wasted this money. Buyer beware!" - Diane Gibson
3
"charge"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Even though I canceled, they continue to charge me. It's a hassle!" - Gregory Parker
4
"free"
4 negative reviews mention this · 13% of all complaints
★★★★★ "on TV I watched a commercial about this free app I was all excited about it downloaded the app went through all the questions and had my plan.... that costs money. I am disabled with Emphysema, CNS Lupus and had two strokes with right side …" - Andrea I'm Amazing Every Day
5
"plan"
4 negative reviews mention this · 13% of all complaints
★★★★★ "on TV I watched a commercial about this free app I was all excited about it downloaded the app went through all the questions and had my plan.... that costs money. I am disabled with Emphysema, CNS Lupus and had two strokes with right side …" - Andrea I'm Amazing Every Day
6
"money"
4 negative reviews mention this · 13% of all complaints
★★★★★ "on TV I watched a commercial about this free app I was all excited about it downloaded the app went through all the questions and had my plan.... that costs money. I am disabled with Emphysema, CNS Lupus and had two strokes with right side …" - Andrea I'm Amazing Every Day
7
"yoga"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I have already signed on, but cannot get into Yoga Go via phone ot tablet as I have neither. I use a Laptop. How about putting something up for computers and Laptops. No phone as I am deaf." - Bridget Williams
8
"account"
4 negative reviews mention this · 13% of all complaints
★★★★★ "It's not the app. It's the company. Customer Service is an AI bot. No human involved. So if you have trouble signing in, you'll get a feedback loop. I need to cancel my subscription and I can't get to my account anymore." - Joan Soo
9
"cancel subscription"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Not simple to cancel subscription, doesn't appear in play store subscriptions list. Lack of a reminder for trial ending annoying, my responsibility but expected reminder. Got an email once payment made immediately and quick email when cance…" - Frea H
10
"payment"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I signed up for the $20 trial and forgot to cancel it - my bad. I'm disappointed that I didn't get any kind of notification that my trial was coming to an end. Now, seeing all the reviews here about the negative subscription/payment experie…" - Norazni Abdul
11
"wanted"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I really enjoyed and benefited from my first program and plan. The second one I am not pleased with. I wanted to redo my first plan but given the one I have now that I do not enjoy and feel that I am not getting any real benefits. I can't i…" - Patricia Barry
12
"phone"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I never found the app on my phone until today! it was 3 blank pages on my phone! I assumed the download failed." - Vicky Stokes
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
INFRAÇÃO AO CÓDIGO DO CONSUMIDOR. NÃO INFORMARAM Q É EM DÓLAR, NÃO DISSERAM Q RENOVAÇÃO É AUTOMÁTICA
I never found the app on my phone until today! it was 3 blank pages on my phone! I assumed the download failed.
on TV I watched a commercial about this free app I was all excited about it downloaded the app went through all the questions and had my plan.... that costs money. I am disabled with Emphysema, CNS Lupus and had two strokes with right side hemiparesis, neuromuscular dysfunction, Peripheral Neuropathy plus type 2 diabetes . I had my hopes up but live on disability.
I have already signed on, but cannot get into Yoga Go via phone ot tablet as I have neither. I use a Laptop. How about putting something up for computers and Laptops. No phone as I am deaf.
I had a trial offer, and it automatically renewed for $50, without any warning or chance to cancel. I am very upset that I wasted this money. Buyer beware!
It's not the app. It's the company. Customer Service is an AI bot. No human involved. So if you have trouble signing in, you'll get a feedback loop. I need to cancel my subscription and I can't get to my account anymore.
Even though I canceled, they continue to charge me. It's a hassle!
not thrilled, hope experience improves
I signed up for the $20 trial and forgot to cancel it - my bad. I'm disappointed that I didn't get any kind of notification that my trial was coming to an end. Now, seeing all the reviews here about the negative subscription/payment experiences, it makes sense that there was no notification, because it's how they choose to do business. Again, disappointing. I have been subsribed for the past 3 months and never had a chance to start using it. I can't even use it.
was excited to try this out but it's just for women? very interesting. 😡. I spent 20 min setting it up and realized it was only stock photos of women and then a fun fact pops up about women. why doesn't it state this is aimed for women?
I don't think it's fair to promote free yoga on YouTube then do the questionnaire for them to just say you have to pay. I'm in a place where I can't afford to pay for a weight loss plan but this is the time I need it the most. Everything associated with losing weight is expensive and I've never tried this hard or needed it this bad. I just think they should have something for people who can't pay but are committed to trying.
this app is terrible, don't buy it. false insta advertising, a real rip off. zero stars. but I couldn't post this without giving it 1 star.
Pésima aplicación, demasiado cara para lo que ofrece.
Not simple to cancel subscription, doesn't appear in play store subscriptions list. Lack of a reminder for trial ending annoying, my responsibility but expected reminder. Got an email once payment made immediately and quick email when cancelled subscription.
I'm paying $7.99/month and have never been able to access this app/program. Unable to speak with anyone connected to the app for answers or resolution.
hard to cancel subscription
hate this app it takes your payment of 19.99, then charges you 49.99 2 weeks later and the representative stole my card number and wiped my account clean. It was a nightmare. Don't ever use this App. IT IS A SCAM!!!🤬🤬🤬🤬🤬
cannot stop reoccurring billing
I can open the app on my phone but not on my smart TV or laptop...following the yoga steps make it kind of difficult to follow on my phone...this should be my first day and its taking such a long time to figure this app out. so fustrsting!
I signed up for 3 months. After that period they automatically sign you up again and charge your card. There is no way to contact anyone. You get an AI assisted chat on their site.
I bought one time course and not even I did not receive the course but also they were taking more money monthly out of my account...scam...I would not recommend to have anything with them .
This is a PAID YEAR-LONG SUBSCRIPTION, which must be paid UP-FRONT, IN FULL! There is NO free ANYTHING in this app. There are plenty of other similar apps that have lots of FREE content and don't require payment, so do yourself a favor and AVOID THIS APP!!
Tried this app, wasn't a fan of the exercises. More than a year later, imagine my surprise when I see subscription charges appear on my statement. Mind you, I never placed for a subscription because I wanted to try this before making a commitment for a month, didn't, so no need. Contacted for refund to be denied and then asked to claim an additional free year for an app I don't use. These people are SCAMMERS. DO NOT give your credit card because they will charge as they like.
it started okay. 20 min sessions, then it change to less than 10 min oreven 1 min. Different guide. It was a ridiculously easy breathing exercise. I would not recommend. I am tryig to get refund and stop them for charging any more subscriptions for. me. It is confusing and not straight forward as they show.
omg...this company is terrible. I canceled forever ago, they restricted my navigation but continued to charge me every 3 months for over a year after I canceled. That 66$ charge just pops up quarterly and then I realize they still haven't stopped charging me for membership. Keep in mind...I cannot navigate within the app to see anything other than my personal info, my name, weight, email. It makes impossible to even discontinue. It is very clear I have no subscription access.Good luck quitting.
Did not see any benefit to come from this whatsoever. Twenty-eight days....would be waste of my time to continue.
Have just downloaded my "personal plan". On the instructions I was meant to enter a code - not asked for one in app. Instead of 7 mins a day personal plan, I have received a generic program of various lengths for ALL LEVELS. So now not sure what I am meant to be getting or how to actually get what I paid for?
I installed this app because I wanted to do yoga for relaxation purposes. It forced me to change it to focusing on weight loss instead, there was no option to refuse. I am disgusted and uninstalled immediately.
they ripped me off they charge me $19.99 for 30 days I did not set up Auto renew 30 days later they charge my bank account 49.009 I immediately sent them an email within 15 minutes of seeing this charge in the bank and my bank account which just happened and I told him I wanted a full refund for them to cancel the subscription they sent me an email saying they're not going to give me my money back.
I really enjoyed and benefited from my first program and plan. The second one I am not pleased with. I wanted to redo my first plan but given the one I have now that I do not enjoy and feel that I am not getting any real benefits. I can't in good conscience reccomend this to anyone. I will finish this one and then I am done.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)