Review Insights · Google Play
YouCam Makeup: Face Editor
Perfect Mobile Corp. · 4,117,823 ratings · ★ 4.1
4.1
★★★★★
4,117,823 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
6 negative reviews mention this · 20% of all complaints
★★★★★ "wants money off you just to try it so I uninstalled" - Matthew Williams
2
"premium"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Every single feature you would ever use is now a premium feature. Unless you want to make your lips wider or your eyes narrower you're going to have to pay." - Kirsten Schonberg-Hamar
3
"paid"
4 negative reviews mention this · 13% of all complaints
★★★★★ "PAID FOR PREMIUM, IT SHOWS IN MY SUBSCRIPTIONS, IT TOOK MY MONEY. BUT WILL NOT LET ME USE ANYTHING. WANTS ME TO PAY FOR ANOTHER PREMIUM ACCOUNT. SENT EMAILS WITH PHOTOS AND NO RESPONSE. DO NOT PAY FOR THIS." - Cherish Coffindaffer
4
"account"
4 negative reviews mention this · 13% of all complaints
★★★★★ "PAID FOR PREMIUM, IT SHOWS IN MY SUBSCRIPTIONS, IT TOOK MY MONEY. BUT WILL NOT LET ME USE ANYTHING. WANTS ME TO PAY FOR ANOTHER PREMIUM ACCOUNT. SENT EMAILS WITH PHOTOS AND NO RESPONSE. DO NOT PAY FOR THIS." - Cherish Coffindaffer
5
"free"
4 negative reviews mention this · 13% of all complaints
★★★★★ "can do very little with free version" - Rick
6
"google"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Always ask for money when I already paid for premium. I'm getting super frustrated with this stupid app. My purchase on Google play clearly shows premium is active until 2027 and yet it continues to say I have no purchases in the app itself…" - Rupa G
7
"sent"
3 negative reviews mention this · 10% of all complaints
★★★★★ "PAID FOR PREMIUM, IT SHOWS IN MY SUBSCRIPTIONS, IT TOOK MY MONEY. BUT WILL NOT LET ME USE ANYTHING. WANTS ME TO PAY FOR ANOTHER PREMIUM ACCOUNT. SENT EMAILS WITH PHOTOS AND NO RESPONSE. DO NOT PAY FOR THIS." - Cherish Coffindaffer
8
"actually"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I used to love this app, but now it still offers nothing. I could see if you were actually providing the real makeup samples, you're not even applying the makeup. maybe Rihanna should develop an app because her shades are more suited for al…" - kathi Awoola
9
"been"
3 negative reviews mention this · 10% of all complaints
★★★★★ "this app steals from you I have purchased credits on two occasions and have had them dissappear and I have only been using the app two weeks .no response from support from over a week so far so be warned.I sent a email to support well over …" - Ralph T
10
"year"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I've had this app for over 10 years, now they are charging for the little things that I use. mostly eyelashes. I'm not paying you guys a monthly fee for eyelashes." - M K
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
you have to pay for everything
wants money off you just to try it so I uninstalled
I've had this app for over 10 years, now they are charging for the little things that I use. mostly eyelashes. I'm not paying you guys a monthly fee for eyelashes.
Every single feature you would ever use is now a premium feature. Unless you want to make your lips wider or your eyes narrower you're going to have to pay.
PAID FOR PREMIUM, IT SHOWS IN MY SUBSCRIPTIONS, IT TOOK MY MONEY. BUT WILL NOT LET ME USE ANYTHING. WANTS ME TO PAY FOR ANOTHER PREMIUM ACCOUNT. SENT EMAILS WITH PHOTOS AND NO RESPONSE. DO NOT PAY FOR THIS.
can do very little with free version
unauthorized charges
this app steals from you I have purchased credits on two occasions and have had them dissappear and I have only been using the app two weeks .no response from support from over a week so far so be warned.I sent a email to support well over a week ago and no response but leave a review here and they respond the next day becuase it's public and for all to see ,but no effort has ber. made to contact me via email .typical scam behaviour
Always ask for money when I already paid for premium. I'm getting super frustrated with this stupid app. My purchase on Google play clearly shows premium is active until 2027 and yet it continues to say I have no purchases in the app itself. I've tried to "restore purchase" more times than I can even remember anymore. This is starting to make me really angry now as you're basically stealing my money and not giving me the service I paid for at this point 😡😡😡
will not let me cancel!!!
I used to love this app until they took my money. I paid for a whole year on March 1st and now the app is telling me my Google account has no purchase and is requesting i pay again. When I go to the subscriptions on my Google play, its there paid and renews on 03/2027. I've been paying for years on auto renew.. smh 😞
the most worst app ever.Didnt also wanted to give one star if there was a option for 0 star I would have posted that
Where's my old account profile?
What's going on? I haven't gotten my refund when will it be refunded? and no reply from you, this is outrageous, I need my money back. Youcam Makeup!!!!!!!!!!! and Google!!!!!!!!!!!! You collect a whooping sum from my account for no just cause, This is pure wickedness,reverse my money now with immediate alacrity. Wicked souls. I'm really loosing it I'm loosing my cool, I need my money sent to me Asap, how will you even think of debiting me for an entire year not even a month
hello.i dont purches any of you cam make up.i wake up yesterday they deduct 1650 to my g-cash accout i need to refund my money.they deduct in me.without any permistion.return my money.asap.thank you
don't install it.. Almost all are premium. you need to pay...🙂
I am so sick of apps advertising themselves as free downloads and only afterwards revealing you can't use the app without a paid subscription. Get over yourselves and be honest from the jump. "Contains in-app purchases" doesn't cut it. Weirdos.
got charged after a trial period for 1 year and no way to contact the customer service. P.S cotacted both google and them. o help. so stuck with a useless app.
very unrealistic hair. you have to pay for half the things so you can't actually use the app
free one is garbage. Your forced to buy the premium if you actually want to use it. the free one only has like 3 options
I have been scammed and debited for a subscription I did not authorize
Too many ads and you have to pay for everything except the most basic camera, which you can just use your phone for.
won't let me delete keeps charging me
Spammy
Perfect app
Mam predplaceno a stejne to nefunguje!!!
not enough hairstyle choices
I used to love this app, but now it still offers nothing. I could see if you were actually providing the real makeup samples, you're not even applying the makeup. maybe Rihanna should develop an app because her shades are more suited for all skin types and tones . if you are going to cater only to people who look like K-pop be transparent and say so.
It is very bad...not enhancing but destroying thr facial features unsubscring as we speak
version အမ နိမ့်တွေတုန်းက Feature တွေ အားလုံး Free သုံး လိုရပေမယ့် ..... အခုတော😔😔
Sentiment summary
77%
Positive (4-5★)
3%
Neutral (3★)
20%
Negative (1-2★)