Review Insights · Google Play
Youfoodz: Custom Meal Plan
Youfoodz Pty Ltd. · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"meals"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Horrible service. Signing up and making me pay before i select what meals i want. Support is horrible, constant disconnections, dosnt work on WiFi. Told to use the website which is even worse on a phone. Cant skip first purchase or even mov…" - Dan Jacko (Jako)
2
"delivery"
6 negative reviews mention this · 21% of all complaints
★★★★★ "while ever you are spending money with them. they are fine. meals are great. delivery is good. but you have to dispose of all the cool packs and boxes. and when you cancel your subscription. they harass you to the end of time to join again." - Paige robinson
3
"order"
5 negative reviews mention this · 18% of all complaints
★★★★★ "terrible experience!! absolutely go through a different mob. left me $100 our of pocket because you cannot apply a gift card to your order to pay- GIFT CARD! this is not a special or a discount or a promo - it is just a different method of …" - Shelly Neideck
4
"service"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible service. Signing up and making me pay before i select what meals i want. Support is horrible, constant disconnections, dosnt work on WiFi. Told to use the website which is even worse on a phone. Cant skip first purchase or even mov…" - Dan Jacko (Jako)
5
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible service. Signing up and making me pay before i select what meals i want. Support is horrible, constant disconnections, dosnt work on WiFi. Told to use the website which is even worse on a phone. Cant skip first purchase or even mov…" - Dan Jacko (Jako)
6
"website"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible service. Signing up and making me pay before i select what meals i want. Support is horrible, constant disconnections, dosnt work on WiFi. Told to use the website which is even worse on a phone. Cant skip first purchase or even mov…" - Dan Jacko (Jako)
7
"cancel"
4 negative reviews mention this · 14% of all complaints
★★★★★ "while ever you are spending money with them. they are fine. meals are great. delivery is good. but you have to dispose of all the cool packs and boxes. and when you cancel your subscription. they harass you to the end of time to join again." - Paige robinson
8
"through"
4 negative reviews mention this · 14% of all complaints
★★★★★ "terrible experience!! absolutely go through a different mob. left me $100 our of pocket because you cannot apply a gift card to your order to pay- GIFT CARD! this is not a special or a discount or a promo - it is just a different method of …" - Shelly Neideck
9
"food"
4 negative reviews mention this · 14% of all complaints
★★★★★ "terrible experience!! absolutely go through a different mob. left me $100 our of pocket because you cannot apply a gift card to your order to pay- GIFT CARD! this is not a special or a discount or a promo - it is just a different method of …" - Shelly Neideck
10
"find"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Portion sizes are now smaller, no bonuses and most of the food is too spicy and fancy for my taste. Delivery is always later than originally advised which means you cant make plans for that morning/afternoon. Extremely hard to delete all yo…" - R
11
"meal"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible service. Signing up and making me pay before i select what meals i want. Support is horrible, constant disconnections, dosnt work on WiFi. Told to use the website which is even worse on a phone. Cant skip first purchase or even mov…" - Dan Jacko (Jako)
12
"select"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Horrible service. Signing up and making me pay before i select what meals i want. Support is horrible, constant disconnections, dosnt work on WiFi. Told to use the website which is even worse on a phone. Cant skip first purchase or even mov…" - Dan Jacko (Jako)
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No longer compatible with my device. What kind of snobbery is this where customers with older devices can't use your app?
Horrible service. Signing up and making me pay before i select what meals i want. Support is horrible, constant disconnections, dosnt work on WiFi. Told to use the website which is even worse on a phone. Cant skip first purchase or even move to another week. If you do lose all discounts. 0/100. Havnt even got any meals yet.
App used to be so much easier to use. Now it glitches a lot. Doesn't work properly even after uninstalling and reinstalling.
while ever you are spending money with them. they are fine. meals are great. delivery is good. but you have to dispose of all the cool packs and boxes. and when you cancel your subscription. they harass you to the end of time to join again.
terrible experience!! absolutely go through a different mob. left me $100 our of pocket because you cannot apply a gift card to your order to pay- GIFT CARD! this is not a special or a discount or a promo - it is just a different method of PAYING. but because they "apply discounts to your first 5 boxes" you cannot use your gift card to pay. struggling to get a refund as the gift card is quite useless. I'm unsure why you foodz would even offer gift cards if there is no ability to pay with them.
Portion sizes are now smaller, no bonuses and most of the food is too spicy and fancy for my taste. Delivery is always later than originally advised which means you cant make plans for that morning/afternoon. Extremely hard to delete all your data, information and bank details. could not find how to, had to ring to get email address. will take 30 days to delete it. not good service.
It'll order each week without any notification or reminder. It doesn't even reuse previous week's choices and shoved a bunch of beef items in. Cancelling immediately.
awful experience don't waste your money
they don't have a fortnightly payment option which is disappointing as I'm on a dsp pension only get paid every 2 weeks
no update
1. Small portions 2. Food is ok, not what see in pictures, and definitely not that tasty. 3. Unable to redeem the free boxes, the $10 off doesnt get applied no matter what we do. 4. The latest delivery had boxes upside down and had one delivery where the inside ice gel burst and was all over the box and food pack. Update : I was contacted by customer service to reactivate and give Youfoodz another chance. They offered good discounts but as expected it didnt work. Lowering the rating
one of the worst aps I've used.
they can not guarantee good food
Really awful app, that is clunky. The website is much easier. I select the protein plus tab in the filter and only high protein meals show up. I have to go through all meal to find any of the protein plus meals.
beware! delivery date changed in the background so I went to cancel order, still shows as ordered, deactivated account but still holds all your personal information! not impressed at all! no way of deleting account
I downloaded the app to view the meal options but could not create a password, it kept going around in circles. I am not going to pay for a subscription without seeing what it contains as I have particular dietary requirements.
They charged me for the delivery even after I cancelled and then told me that for first order cancellation you have to call them and cannot cancel through app. What bs is this.
Useless Company. Don't even bother with the referrals. They don't even give you the discount. I was on support with them, and they gave me another free referal code instead of the discount. You go to create a support case with them through the app, and they cant even sync up your details, I stead you have to exit the support chat to go back and get your client ID, take screenshots, stc and then go back in to the support chat and start all over again. unsubscribed and won't ever recommend.
Login using Google account doesn't work in the app. Unusable
app is buggy, press a button & sometimes no visual feedback that you pressed it or that anything is loading the "add extra meal for $0.49" or whatever amount is always a lie, extra meals are always still full price. i reported this ages ago, still not fixed. i sometimes wonder if it's intentional, because you also can't see the total $$ on the page where you add the meals, so u may not realise unless ur paying attention. no text notification is sent on delivery. still use covid as excuse.
average meals, for an average cost. be prepared for them to send you regular marketing materials by email or post (if you turn off emails) for several years after you discontinue. customer support has been long since removed in favour of a chatbot that is unhelpful. DO NOT RECOMMEND
get charge even i'm not receive my meal, good luck if you can contact the customer service
Do not use this company! They do not send cancel food orders and continue to send apparently, even though advised well in advance not longer at address. They then send debt collectors for a product received. Will be establishing class action against this group and seeking damages for stress and time taken to find solution to their corrupt anti Australian business practices.
awful awful app
don't need it
Terrible poorly optimised app, but it's still better than the website on mobile
No option that I can see to reorder from your favourites list, WHICH was an expedition to even find where it was located. Too concerned about rating their meals and referring friends than getting an easier ordering process. How about a favourites icon, then being able to add them to your order. Or search function, or filtering for chicken, beef or fish. Also being able to select "My Choice" (favourites) instead of "Chef's choice" I'm going to attempt to see if using the website is any better.
no thanks, not for me.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)