Review Insights · Google Play
Young's - On Tap
Young & Co.'s Brewery. PLC · 18,944 ratings · ★ 3.1
3.1
★★★★★
18,944 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
23 negative reviews mention this · 33% of all complaints
★★★★★ "clunky app that doesnt run too smoothly. makes ordering more inconvenient" - Daniel Rosewell
2
"data"
7 negative reviews mention this · 10% of all complaints
★★★★★ "makes you give location data to order a pint, very creepy and odd behaviour" - Akshay Bilolikar
3
"sign"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Great service once managed to order drinks at the Betjeman Arms but the app takes far too long to sign up for etc." - Bernie Folan
4
"menu"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Good app but menu not reflective of local offers" - Richard Davies
5
"account"
7 negative reviews mention this · 10% of all complaints
★★★★★ "didn't want to setup an account but given no choice" - Andy Smith
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Absolutely terrible. Unable to verify my phone number which blocked using the app entirely
absolutely terrible platform
Awful
took about 7 years to set up
my days. ridiculously hard to anything.
makes you give location data to order a pint, very creepy and odd behaviour
Great service once managed to order drinks at the Betjeman Arms but the app takes far too long to sign up for etc.
Most annoying pub ordering app in the UK. please someone at Young's get the Wetherspoons apps and copy it
I just wanted to order some chips to the table, 15 minutes of singing up to shite after having scanned the barcode on the table, even you asking me where I am, given I've scanned rhe barcode , why didnt you already know exactly where I was !!! . appalling experience
didn't want to setup an account but given no choice
absolutely terrible user interface. lots of steps to even order and no option for data sensitive individuals to opt out of data capture. unacceptable.
waste of time, download an app then have to create an account even to see the menu. better off going to the bar
couldn't work with phone numbers with 1+
app wouldnt accept my card details, various ones, and the need for one to start a tab is exhausting, along with the need to order everything from the bar if you go to place that takes large tables, they suggest you take a pen and paper to make note of everyones order
first time, last time. requiring an app to install to order food? I'll give another pub my money.
prefer humans to serve me. not apps
Order to table button doesn't work on Samsung S23.
the app is fine but combined with the youngs WiFi it's relentless at getting data off you for marketing.
Appalling. Don't even bother downloading it, just order at the bar. Got stuck in a doom loop of sign in, get code then app resets. Now sign in again, get code etc. Others were able to sign in, so it's not a universal glitch, but it's very frustrating whenit doesn't work.
Requires you to create an account to order food.
not user friendly app
Requests far too much information just to order something...
Offers didn't work.
can't even create an account. Canada is not a valid phone country, so no way to fill this insufferable form. 0/10 would use again
not all countries on the list. then just kept complaining it was offline erroneously. such a waste of time couldn't even use it.
unnecessary waste of time.
horrible, simply a pain
Chocolate teapot! I gave my Samsung phone number and my email and was told to enter a confirmation code to sign in. I tried 3 times and waited 10 minutes but no code was sent as a text or email. And I was online at a Young's pub and with an updated app. The bar staff confirmed I was doing nothing wrong. A real waste of time.
Orders Unavailable. Forces you to submit all your personal details only for it to tell you 'orders are unavailable'.
beyond useless as others have said. im not going to waste my time with these bloody apps. read other reviews, US not included in the list of countries. not going to spend half hour to order a beer
terrible app, nothing loads, doesn't have the correct menu. you have to actually download the app if you want to use it, as well as sign in, steals all your personal data to access a menu
charge too much
I very much dislike being forced to sign up for and use an app to order food and to give significant personal information just to use the wifi and get food.
visiting London. Had to download/install app, go thru a long registration (including registering on the pub wifi), only to find that the United States was not on the list of country #s. We did try Puerto Rico and US Virgin Islands, but no go. thank goodness we were with someone who lived in London and used their account.
Seems to require a lot of data to do basic stuff (e.g. can't check out as guest, requires location to find the pub, rather than a simple search function). Also appears to require you to use Google Pay to make payments, and I don't want to use Google Pay...
Don't force me to download an app, I just want to order on your site. Then if you force me to download the app, then do not force me to create an account. Then if I have the account I don't want in the app I don't want DON'T make it even harder!! Absolute b*ll*cks. Check Nando's and Wetherspoon who have understood how to make ordering easier.
Login experience painful. Search function limited to being in the correct category. Could do better.
Useless
dreadful!
I resent using an app to order food
Atrocious. I have selected a local pub. but when it comes to order drinks it will not search or find the pub I am in. I don't want my location on and I shouldn't have to, but the search feature when selecting a pub does not work. Literally unusable at the moment. Used to work fine. useless now.
misleading "summer set"deal. It is a starter + main deal but the set mains are vastly inferior to the visible menu mains and so one is given a very false impression of the value of the £18 "deal" Having once got here and gone through the trouble of registering on the app one is trapped into ordering something, in my case the cheapest item on the menu. Had it been clear what the "set menu" consisted of, when looking at the menu and board outside the pub; there would have been no deception. Bad!
far to many personal details taken and blocked a VPN. no need or excuse for that level of privacy
awful ordering experience and buggy interface
nightmare to sign up on phone. blocks you if your phone is set to use a VPN. parts of app are counterintuitive with needing to changeem drink size from default and then back again if you want it. All round difficult app.
does not work
disappointed
Not remotely user friendly. Very poor.
why do i have to spend 20 minutes to see a menu
too much just to order a drink from a pub ur at. could of gone to the bar 10x
+ 19 more in the clipboard copy
Sentiment summary
51%
Positive (4-5★)
5%
Neutral (3★)
44%
Negative (1-2★)