Review Insights · Google Play
Your Texas Benefits
Texas Health & Human Services Commission · 128,755 ratings · ★ 4.7
4.7
★★★★★
128,755 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
5 negative reviews mention this · 17% of all complaints
★★★★★ "the website feels outdated and has glitches. it doesn't show the same info on the app as on the laptop." - Erick Torres
2
"phone"
4 negative reviews mention this · 13% of all complaints
★★★★★ "stop us from buying soda candy etc really bad idea controlled freaks i say god sees this 💯 I dont need foodstamps I got my owe money thank u very much I keep foodstamps on only for 1 reason now amazon prime half off membership and my free …" - James Iezzi
3
"documents"
3 negative reviews mention this · 10% of all complaints
★★★★★ "not reliable. if documents upload it should give preview or so but HHS says they can not see in photo it's blurry. wish they has some better option in AI world or shut this down" - Bhupen Parmar
4
"upload"
3 negative reviews mention this · 10% of all complaints
★★★★★ "not reliable. if documents upload it should give preview or so but HHS says they can not see in photo it's blurry. wish they has some better option in AI world or shut this down" - Bhupen Parmar
5
"dont"
3 negative reviews mention this · 10% of all complaints
★★★★★ "stop us from buying soda candy etc really bad idea controlled freaks i say god sees this 💯 I dont need foodstamps I got my owe money thank u very much I keep foodstamps on only for 1 reason now amazon prime half off membership and my free …" - James Iezzi
6
"person"
3 negative reviews mention this · 10% of all complaints
★★★★★ "can't view my Lonestar card balance in the app, it tells me I'm not the primary on the case. I'm the only adult on the case so there for I am the primary person. spoke to a caseworker about it and was told there was nothing they could do to…" - Nancy Belt
7
"info"
3 negative reviews mention this · 10% of all complaints
★★★★★ "app is constantly down and lacks updated information" - Mrs Bowers
8
"wrong"
3 negative reviews mention this · 10% of all complaints
★★★★★ "says wrong password.????" - Richard Closson
9
"account"
3 negative reviews mention this · 10% of all complaints
★★★★★ "wth y cant I get into my account fix ur app" - Lizzie Wood
10
"update"
3 negative reviews mention this · 10% of all complaints
★★★★★ "app is constantly down and lacks updated information" - Mrs Bowers
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not reliable. if documents upload it should give preview or so but HHS says they can not see in photo it's blurry. wish they has some better option in AI world or shut this down
not opening up, glitches all the time
app is constantly down and lacks updated information
stop us from buying soda candy etc really bad idea controlled freaks i say god sees this 💯 I dont need foodstamps I got my owe money thank u very much I keep foodstamps on only for 1 reason now amazon prime half off membership and my free goverment phone that's all. oh by the way healthy food not cheap remember that duh but u know this right and know u can't resolve this duh lol
can't view my Lonestar card balance in the app, it tells me I'm not the primary on the case. I'm the only adult on the case so there for I am the primary person. spoke to a caseworker about it and was told there was nothing they could do to fix it. 🙄 fix this issue and I can change my review and give more stars.
the website feels outdated and has glitches. it doesn't show the same info on the app as on the laptop.
says wrong password.????
wth y cant I get into my account fix ur app
It always gives me a hard time. I can never see my balance or purchase history. It say I'm not the authorized person on the account, yet I'm the ONLY one on the account. Now it doesn't even allow me to sign in... It use to be good to me, but now it's a waste of space on my phone. I'm just going to delete it. It doesn't have any importance to me anymore...
Every time I log in it tells me my password is wrong, so I have to reset it to get access
didn't let me log in but I can log in immediately on desktop mode using the browser
shity
2026still same problem as 2023!How can my card know who I am but this app doesn't know my account?! No user name in system although I've had this app for years. Why change what was working just fine before the app update. I only hope I have not missed any important letters seeing how I no longer get letters by normal mail. Uggh & this means I'll have to spend an hour + on hold with that dreaded "intro" over & over again. I'd rather hear nails on a chalk board than that " info menu" over & over
always has issues at the worst times
Case reviewers act as if this is their money they award to the people. Insane Menu options just to get a simple question answered, long phone wait time, inconsiderate when it comes to the elderly and poor desperately needing help when, these people don't have access to Internet or knowledge on how to use it, forcing others to make in person trips to local offices.
it's ridiculously hard to understand what they want and what you need to do.
crashes constantly, is chaotically redundant and inefficient. Needs more work to streamline and work out the many bugs it has.
this app always having problems yall need to update it if not dont use it at all
Can't see no info it's just showing signs no words real weird.
This app doesn't work! Can't even sign in on phone (android) or windows laptop. Have to use the website!
They don't allow you to send all the documents they request.
Always frozen & can never log in
it doesn't let me upload the forms
Not able to apply or reapply for benefits I have to go online to do it. My settings are set to paperless and I haven't received any notifications since 6/2025. Missing deadlines and having to start all over to apply for benefits. No option to update so its the app itself. Wish there was a 0 star option.
can't login or remember one security question
haven't been able to use the app for a month now. keeps saying something went wrong try again later
dont ask for reviews. you are a government entity based app. its your duty to be good and simple
Confusing to make changes.
Will not let me upload the documents needed. keeps saying error. I've tried over multiple days and times. It's so frustrating, especially when you have a time limit.
personal information should not be public
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)